Helfman Dodge Chrysler Jeep Ram

I was looking to buy a new Jeep Grand Cherokee. I have reached out to them a week ago trying to get the answers/Info I needed before I waste my time to go in because I live three hours away. The internet reached out to them a week ago trying to get the answers/Info I needed before I waste my time to go in because I live three hours away. The internet sales team is horrible. Four of them reached out to me, Jason, Adin, Kieth and Brian. I emailed them all back a few times due to their lack of response but never heard back from Jason, Adin? Kieth. However Brian responded at first but when I asked more questions about financing. He ghost and disappeared. I then forwarded the same questions to him again two days later, still nothing. Then came Friday, I sent him another email telling him that he needs to direct to someone who can help answering my questions. He finally responded back with a little attitude saying he is answering my questions but no he is as vague as he can be. The end of the week I still have no answers I need to make a decision. I also called in a few times on Friday telling the dealer about how I get no response, they transferred me to their internet sales team and I left a voicemail or two. Someone managed to call me back but they only let it rang twice before they hung up. I didn’t get a chance to talk to them on the phone and when I called back, it went to the operator or receptionist and she couldn’t tell who called me. Very unprofessional. I also sent a text message to Brian Spindelman but now response! Adin sent me a text message asking if I’m still interested on Friday afternoon, I responded but never heard back from him despite the fact I told him that I’d like to get my answers on Friday so I can clear my schedule if I need to go in tomorrow since I live out of town. I was ready to set things up so I could go in this weekend to finalize the deal but that didn’t happen because of the in-professionalism of the internet sales team and the operator/receptionist who heard my issue and still couldn’t connect me to someone who can actually help me. My experience with Helfman dealer is just plain unprofessional and awful. Not a single person is able to assist me answering my questions. I do not recommend this dealer to other potential customers. More

I didn’t purchase my Jeep from this dealership as my husband surprised me with one. But I did get the pleasure of working with Ray Maxa, for a short time. He was pleasant to work with. He tried to find husband surprised me with one. But I did get the pleasure of working with Ray Maxa, for a short time. He was pleasant to work with. He tried to find out what I was looking for and find the best match for me. If you’re going to Helfman ask for Ray! More

Helfman’s Service Department has HEART !!! Adam and Service Department My daughter is new to Houston and leaving a new job at Memorial Herman Hospital in the pouring rain/flooding and on her Adam and Service Department My daughter is new to Houston and leaving a new job at Memorial Herman Hospital in the pouring rain/flooding and on her way to League City when her navigation system took her off the Interstate. It was then she noticed her tire slow indicator on and turned into Hellman’s. The service dept had closed due to inclement weather but Adam and the entire service crew made her feel welcomed, fixed her tire, feed her and when the water resided hours later led her on safe route home. Adam I think you May of converted Liv’s dad from a Die hard Ford guy to a Dodge guy!!! Thank you for being kind and going beyond the call of duty!! More

Awesome service Greatly appreciate their service. Thanks to Marcos who co-rdinnated everything.l would recommend them to anyone;nce again thank you.cont the good serv Greatly appreciate their service. Thanks to Marcos who co-rdinnated everything.l would recommend them to anyone;nce again thank you.cont the good service More

Fantastic Service Cant believe how fast they fixed my car. Steven was very Professional and got me in and out real quick. Really very happy and will be back when I hav Cant believe how fast they fixed my car. Steven was very Professional and got me in and out real quick. Really very happy and will be back when I have any repairs needed. More

WORST POST PURCHASE EXPERIENCE EVER I purchased a used Mercedes from the dealership here Thanks giving weekend. We looked for a huge name dealer for a reason. I was expecting to receive I purchased a used Mercedes from the dealership here Thanks giving weekend. We looked for a huge name dealer for a reason. I was expecting to receive the upmost honest fair used car buying experience here. I was very clear ( have it in email) in asking the sales dealer if there was anything mechanically wrong I was advised there were nothing wrong with the car just cosmetic. There was also a tail light error on the car. When the salesman was asked he only advised that the car needed to be reset. After speaking with a very, rude and obnoxious sales man DENNIS FOLEY he responded “you bought your car 5 mths ago ...(Anyone who can count knows it’s been 3 1/2) what do you expect. He was uninterested in letting me speak at all. He was almost angry I was telling him about an obvious pr-existing issue. Next I spoke with a Steve Wolf - GM who I’d thought be concerned about selling of a lemon but he was also not interested in anything I had to say. Speaking over me stating the words AS IS AS AIS….. Exclaiming it is an AS IS vehicle "should I mail you what you signed? I explained I did not know about this until I took it in for a oil change at the MERCEDES DEALERSHIP- In a degrading way asked me why did I buy the vehicle , asking me why’d I wait. I tried explaining to him again that I was unaware of the oil leak and the tail light malfunction due to the fact that it was noticed for the regular service maintenance visit. This was how I knew. I explained to him I was told there were no leaks on the car and nothing mechanically was wrong. Bottom line communication with this dealership was dishonest. If I ask you about any oil leaks and mechanical issues this should be upfront. Instead it was hidden, tail light malfunction and an oil leak. They covered this up pretty well. Now we are stuck 3 mths later with a 3k repair costs while these dishonest people believe they can get away with it. I bought this 2006 car with only 61k miles. They clearly knew this was a lemon, Instead of being honest they would rather make a quick $$. Any smart business man would understand it takes just 1 person to burn to loose thousands in business, money and reputation. I expected better …… The GM STEVE WOLF is standing by " AS IS - however if I asked you is there anything mechanically wrong with the vehicle and if there are any leaks we are aware of and if I point out why is there an error on the tail light - the responses should've been honest. - Plain and simple these responses were not. More

Ask for Scott Weiner! After a year of looking at different cars, my son decided his first car would be a JEEP WRANGLER! So we headed to Helfman and started the process. Bei After a year of looking at different cars, my son decided his first car would be a JEEP WRANGLER! So we headed to Helfman and started the process. Being a single mom, I dreaded the process, until we met Scott Weiner. Scott was the easiest person to talk to. He was professional, informative, friendly, patient and responded to our calls day or night. Although the factory arrival didn't make here for Xmas , Scott was in touch with the factory and tracked it for us daily! As the Jeep arrived after he headed back to college, Scott supplied me with the name of a very professional shipper to have it driven up. THANK YOU SCOTT! More

Really willing to work with you I worked with Amelia in internet sales. She was highly professional and quite tolerable when we had to bring our 2.5 and 5.5 year old girls along. Tod I worked with Amelia in internet sales. She was highly professional and quite tolerable when we had to bring our 2.5 and 5.5 year old girls along. Toddlers are not fun in public. She was sweet with them and helped keep them entertained. She was patient with my needs and tried to get the truck I absolutely wanted. I had everything except the color I wanted but the deal she gave me was better than what was advertised. After checking on the same exact specs with numerous other dealers, they thought it had to be a scam. I'm very happy and loving my purchase. It's been about 3 months now and I have no regrets with the experience. More

Very friendly no pressure buying First Jeep I ever bought Helfmen River Oaks was very friendly and was very helpful in my jeep buying experience took there time to show me all about t First Jeep I ever bought Helfmen River Oaks was very friendly and was very helpful in my jeep buying experience took there time to show me all about the jeep More

Kreg McCabe is AWESOME Kreg McCabe is The Best!" Kreg McCabe, was my salesman at the dealership. He was very knowledgeable, listened to my wants & needs, and got me in Kreg McCabe is The Best!" Kreg McCabe, was my salesman at the dealership. He was very knowledgeable, listened to my wants & needs, and got me in my brand new 2015 Dodge Charger ! He was very helpful, Thanks again in Keep Up The Good Work#veryhappy#lovingmycar thanks to Kreg McCabe ?? ??????????. More