Hellman Ford - Service Center

Took my car in for it's first service. When the service technician was finished explaining what they had done, he asked if there was anything else they could do for me. I then asked if i When the service technician was finished explaining what they had done, he asked if there was anything else they could do for me. I then asked if it was possible for someone to help me get the Navigation system set up in the car. He asked me to wait for a second while he went to find someone to help. He then introduced me to Adam, a salesperson. I told Adam that I am NOT a "techno person" . Adam was SO patient and helpful in getting the system set up on my RAV 4 and it only took a few minutes. I really appreciate what he did. Everyone that I came in contact with at the dealership, from the service dept to the cashier was so friendly and professional. It was a pleasure to do business there. Thank you More

Service exceeded expectations! I didn't expect a non-Jeep dealer to be able to help me so much, but they addressed all my concerns! It was a great experience. I didn't expect a non-Jeep dealer to be able to help me so much, but they addressed all my concerns! It was a great experience. More

Service farmed out to who? Went in for simple front brake pads replace/rotors machined. 5 minutes after I checked in I observed vehicle driven away off property and watched ser Went in for simple front brake pads replace/rotors machined. 5 minutes after I checked in I observed vehicle driven away off property and watched service bays for my vehicle from back lot area. My vehicle was never in any of the service bays and was returned to front parking area. Asked service advisor (Ryan) where they took my vehicle and he said all repairs are done on site.I observed service bays while waiting and my vehicle was never inside any of them. Wonder how many other repairs are being farmed out. Asked about whether Toyota brake pads were used and he checked part # and said they were Carquest pads. Told him reason I go to dealership was for Toyota techs AND parts. Most Toyota dealerships are proud of and tout their use of genuine Toyota parts. Apparently I got neither. Also told him that the engine check light was on, he said the tech,since he was the brake/ suspension guy, WOULD NOT HAVE PAID ANY ATTENTION TO IT. Unbelievable. DO NOT TRUST HELLMAN SERVICE. I believe a dealership is only as good as its' service dept. Who knows where they took my car or even if repair was done. More