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Helms Bros. - Service Center

Flushing, NY

4.0
150 Reviews

150 Reviews of Helms Bros. - Service Center

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March 09, 2010

I brought my car in because the suspension in the front had dropped and because the engine light was on. I was told by the salesman (only appropriate to call him a salesman) that they'd check it out and I More

by Briangrutman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keith McKenna
January 11, 2010

This place is a farce...Nothing gets completed right or totally...Their service staff is either underqualified or trained to not finish something in order for you to return at a later date...I will never r More

by MBHELMS2010NOT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Grein
July 21, 2009

worst service ever, no loaner car, highest price to rip you off. your car will never be ready on time. once they took your car, you will not get any information until its done. they never call you back no More

by david4ny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
kevin park
June 12, 2009

This service facililty is not very productive...Not only are they not available on weekends but you can't bring your car in at 2 o'clock and have someone look at it without having to leave your vehicle over More

by KILLA69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Receptionist, OLGA
July 06, 2008

My second brush with Helms Bros was not as pleasant as my first one, far from it, actually. Without going into detail, I brought my car in on a Friday for a problem with my ABS and didn't get it back til Tue More

by fasteddiem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andy Lin
April 19, 2008

October 2007 the alternator of my C 240 was not working properly. I brought the car for service at Helms Brothers and when I picked it up the alternator was fixed, but when the car was returned to me th More

by mewy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Esther Cho
January 05, 2008

I went to the Helms Bros service department today for a scheduled service on my Benz. I must say the experience was outstanding. From the moment we pulled in to the time we picked up the car two hours late More

by fasteddiem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elsie, Rich, Lee
September 29, 2007

Waited 1 and 1/2 hrs for my name to even be called after sitting in the waiting room with a sceduled appointment.I Then waited another hour for the shuttle bus to give me a 10 minute ride home. After pickin More

by KM the MercedesLady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John
July 05, 2006

Brought my S500 in for service. When I was picking it up I noticed the left from fender and bumper were damaged and the inside of the car was full of grease. First they denied everything but when the servic More

by xlr8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
April 11, 2006

a mb dealer that turns down service work on a car with 100,000 miles is unacceptable. i buy used mb cars and i want to have them maintained in top shape and doing so can only be a good thing for all mb de More

by MBSLK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
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