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Hendrick Buick GMC Cadillac
Cary, NC
195 Reviews
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Showing 195 reviews
December 27, 2012
This was my first experience with service at this dealership and I was not impressed. I own a 2011 Buick Enclave. I was having a problem with the engine light coming on and off. I made an appointment dealership and I was not impressed. I own a 2011 Buick Enclave. I was having a problem with the engine light coming on and off. I made an appointment to be seen and dropped the car off the night before. I wanted the issue witht the engine light to be fixed, I asked for an oil change and asked them to look at the brake pedal which seemed soft to me. I asked if anything else needed to be done at 15k miles. They said they would rotate the tires and would look over everything else for me. I told them I would check with them around noon because I would like the use of my car for the afternoon. I called around 10 am because I had not heard from anyone. I was told the O2 sensor was bad and that was the reason the engine light was coming on. They would replace that. They said the brake pedal was fine and felt comparable to other similar vehicles. I asked them to call me as soon as it was done so that I could pick up my car for the afternoon. I called again around noon after not hearing from anyone. I was told the sensor had to be ordered and brought to them. The tech was out to lunch and would work on it as soon as he got back. They would call me. I called about an hour and a half later to get the staus. They said they were just finishing up and I could come pick it up. I got there a little after 2 and was told the tech was just finishing the oil change, to wait in the waitng area and they would come get me. The service rep looked overworked and overstressed. 50 minutes later I went back to the desk. The paperwork was just being stapled and was told the car was ready. On my way home I checked the information center on the car and noticed it still indicated that I only had 34% of my engine oil life remaining. I couldn't believe it. I called back and spoke to the service rep who sighed and said that's what happens when you get a Master mechanic to do the oil change for you. If that's what you get when a Master mechanic does it for you what can I expect when a regular mechanic does it? At first I was told I would have to come back in as soon as possible to get it reset so that the information stayed accurate. When I couldn't get back that soon I was told how to reset it. The instructions were to turn my ignition key to the second stop, pump the gas pedal 3 times to the floor and then restart the car. The percent of oil life would go back to 100%. After doing what I was told 3 times with no success I was really frustrated. I decided to see what YouTube had to offer. The instuctions were much simpler, pushing the info center buttons on the console to get to the reading of oil life % and push the reset button for 2-3 seconds. That reset it to a 100 %. I felt like a fool stomping my foot all that time to get it corrected. I felt like I was just strung along and got put on the back burner. I went to the trouble of making an appointment. All they had to do was diagnose and fix the sensor, change the oil and rotate the tires. It took them to 3 pm to do that and that was with me calling 2-3 times. If it was going to be an all day project and they just told me up front,I could have made other plans. Then to find out some necessary steps weren't done by their Master mechanic makes me wonder what else may not have been done correctly. I doubt I will be returning even though it is a convenient location for me. More
by rferri
Employees Worked With
service
August 15, 2012
I have purchased three vehicles from this dealership, their sales department has gone out of their way to make sure everything was as painless as possible. In addition their service department has been s their sales department has gone out of their way to make sure everything was as painless as possible. In addition their service department has been stellar, they have always made sure everything was perfect. This is the first time I have dealt with Rick Cascino, and he made sure everything was correct before I left. I have always recommended this dealership and will continue to in the future. More
by illini1313
Employees Worked With
Rick Cascino
February 16, 2012
i have used the service department at hendrick buick gmc for all of my service needs for 5 years, i have purchased multiple vehicles from them and the number 1 reason is because of their service department for all of my service needs for 5 years, i have purchased multiple vehicles from them and the number 1 reason is because of their service department and robert rudloff. i have worked with him on repair needs of several vehicles and have found him to have a high amount of integrity and is a very honest person. he has helped me with numerous issues on vehicles that were out of warranty and helped me get assistance with gm to help pay for the repair. he is always there when i need assistance the most. 5 stars to mr. rudloff and his service department. More
by highgrosser
Employees Worked With
robert rudloff, Robert Rudloff
December 06, 2008
I located an used CTS online and contacted the dealership. I decided that I wanted to take the car out overnight and wanted them to pull the car from the lot until I could pick it up. I placed a dealership. I decided that I wanted to take the car out overnight and wanted them to pull the car from the lot until I could pick it up. I placed a $1000 deposit down for them to pull it. I did this on a Wednesday and picked up the car on a Friday. Test drove the car, decided that it was not the car for me and returned it the next day. The salesperson was not happy that I did not buy the car but said that the deposit would be returned to me account immediately. It took two weeks and several phone calls to get my deposit back. I will not purchase anything from a Hendrick dealership because of this horrible customer service experience. More
by svengteach
Employees Worked With
sales
October 05, 2008
I am not normally one to complain when things go wrong with a vehicle service because, as with anything, accidents do happen. In this particular situation, however, I felt it necessary to inform others o with a vehicle service because, as with anything, accidents do happen. In this particular situation, however, I felt it necessary to inform others of my ordeal with Hendrick Pontiac-Buick-GMC in Cary, NC. I brought my vehicle in for a standard 90k mile service. The full service cost me nearly $1,000.00 which I paid in full upon collecting my vehicle. Up until the day of the service the vehicle had not given any trouble whatsoever. It made me suspicious then that the very same day I collected the vehicle things started to go horribly wrong. To cut a long story short, over the next few weeks I had numerous things break down on the vehicle, all of which should have been serviced during the 90k mile service. I returned the vehicle two more times to Hendrick Pontiac-Buick-GMC to have these issues fixed but they never were. I decided I was not prepared to take the vehicle there a fourth time so I took the vehicle to another dealership in the area to have it looked at. When this new dealership started poking around inside the vehicle they were appalled to discover that just about none of the things I had paid for in the 90k mile service had actually been completed. What is even worse is that they discovered that necessary parts had actually been removed from my vehicle! This new dealership performed all the needed repairs on my vehicle and it has been purring along wonderfully since then (about 6 months ago now). When I confronted Hendrick Pontiac-Buick-GMC about the problem they denied that they did anything wrong and accused the other dealership of telling lies. Mr. Robert Rudloff, the service manager at the dealership, treated me with such rudeness and disdain it made me furious. He refused to acknowledge any wrongdoing and refused to offer me any kind of refund for the work I had paid for that was not completed. I then wrote a letter to the owner of the company threatening legal action if they did not rectify the problem. It was only after this threat that the owner approved a refund of half of what I had paid for the original service. Even with the refund, the whole ordeal still cost me an additional $1,000.00, over and above the original $1,000.00 for the service. This has been an incredibly costly and frustrating experience for me and I would recommend that anyone stay as far away from Hendrick Pontiac-Buick-GMC as they possibly can. More
by kaenmey
Employees Worked With
Robert Rudloff
