Hendrick Chrysler Dodge Jeep RAM Wilmington

Traveling when Wrangler started to overheat. Showed up at Hendrick Jeep without an appointment as was welcomed by everyone as if I had been a long time customer. Late on a Friday afternoon I was Showed up at Hendrick Jeep without an appointment as was welcomed by everyone as if I had been a long time customer. Late on a Friday afternoon I was the only one in the panic mode. Brandon Mills greeted and turned me over to Justin. The Shop Manager Grant approached to ask another question and tied to bring levity to my situation. He said he love the challenge of a waiting, no appointment customer late in the day. A technician they call John Boy dove in head first, in the parking lot! I was presented with an estimate to replace the thermostat. Repairs made and paid my bill in less than an hour. Everything went so smooth and everyone was calm, welcoming, and appeared to enjoy what they were doing. When I thought the whole experience couldn’t have been better I received a call from Justin only to ask if everything was good before he went home. Wished I did not have the delay but the level of service was so high that I had to do a review. If you are local you are lucky to have that crew. More

Jordan is an exceptional car salesman who consistently goes above and beyond to ensure his customers have a smooth and enjoyable experience. His deep knowledge of vehicles, combined with his friendly and goes above and beyond to ensure his customers have a smooth and enjoyable experience. His deep knowledge of vehicles, combined with his friendly and approachable demeanor, makes the car-buying process both informative and stress-free. Jordan listens attentively to customer needs and offers thoughtful recommendations that truly align with their preferences. His professionalism and dedication to customer satisfaction set him apart and made the purchase process very streamlined. More

They made you feel welcome was understanding of your needs,did everything to please there customers, needs,did everything to please there customers, More

Bought a 2022 Chevy Equinox this weekend from Jordan and had the best experience! Leading up to our appointment , he was incredibly diligent and genuinely cared about what was gonna work for my family & I! had the best experience! Leading up to our appointment , he was incredibly diligent and genuinely cared about what was gonna work for my family & I! The entire experience was wonderful. I hands down recommend this dealership & Jordan if you’re in the market for a vehicle!! More

Sales people are very professional and friendly ! No real pressure to sell the warranties yet very knowledgeable with excellent information . Prices are very good and trade in was right on target No real pressure to sell the warranties yet very knowledgeable with excellent information . Prices are very good and trade in was right on target More

If I could give zero stars, I would. I brought my car to this dealership on January 26, 2025, for an engine check after a warning light came on. I was told the engine needed to be rep I brought my car to this dealership on January 26, 2025, for an engine check after a warning light came on. I was told the engine needed to be replaced—for a shocking $16,000. I declined the service and asked for my vehicle back. They said they needed to order a part just to reassemble it. Weeks passed with no updates. I emailed multiple times and was told the technician was out sick. I waited patiently, but after two weeks of silence, I reached out again and got no response. It wasn’t until I showed up in person that I found out my car had been in an accident caused by one of their employees—something they never bothered to call, email, or inform me about. My car, along with others, was damaged while in their care. Mine suffered bumper damage. I returned on April 14 thinking my car would finally be ready—but it was still damaged. No apology. No timeline. Just indifference from management, including Mike and Teddy, who clearly do not value their customers or take responsibility for their mistakes. Today is May 24, 2025. My car has now been with them for four months. No repair. No clear answers. Still waiting. At this point, it honestly feels like they don’t take me seriously—maybe because I’m a woman, which is even more upsetting. I came to this dealership expecting professionalism and fairness. What I got was the exact opposite—delays, zero communication, damaged property, and complete lack of accountability. Save yourself the stress and go anywhere else. This place does not care about their customers, and I wouldn’t trust them with a bicycle, let alone a car. To be fair, I’ve written great reviews for this dealership in the past—especially for simple services like oil changes. But when it came to a serious matter, they completely failed me, and now I have to share an honest and very disappointing experience. More