Hendrick GMC

The young lady that worked in my car I think her name was Pharsha one of the best mechanics amazing communication. She’s just wonderful. When I need service again I only want to use her as a mechanic. She de Pharsha one of the best mechanics amazing communication. She’s just wonderful. When I need service again I only want to use her as a mechanic. She deserves five stars. Thank you for your time. More

I have used the Love Dealership service for my oil change and full service check for 7 years ever since I purchased my new vehicle. I was always pleased with the service which included a complementary tire r and full service check for 7 years ever since I purchased my new vehicle. I was always pleased with the service which included a complementary tire rotation. Hendrix service department Service Technician Eric Spath was very accommodating and delivered the service I expected and I received very good care under his watch. Thank you Eric for the compliment. I would like routine service to take less time than it did, but I was able to complete some errands by securing a ride that happened to be available at the time. More

I purchased this vehicle 100% online. Sales was pretty good, but the people in finance/paperwork department were very poor at executing their job. From first contact to delivery took alm Sales was pretty good, but the people in finance/paperwork department were very poor at executing their job. From first contact to delivery took almost 4 weeks. Getting people to send me information/paperwork was a tremendous challenge. I took delivery of my car on Monday and I had to ask for someone at the dealership to send me the vehicle paperwork (bill of sale/temp tag/etc). The whole process took way too long and communication was close to nonexistent. I would recommend an audit of online sales process within this dealership to make sure employees understand that money is also made online and will be an expanding business in the future. More

Great experience, Kevin really knows his stuff and the whole staff was very accommodating. I would recommend whole staff was very accommodating. I would recommend More

Easy to deal with. The whole process was great. Andy, Jim and Ben made the entire process enjoyable. The whole process was great. Andy, Jim and Ben made the entire process enjoyable. More

Received a warm welcome, Service rep took care of my vehicle needs in timely fashion. Dealership needs to extend hours of operation to earlier times M-F , along with Saturdays. vehicle needs in timely fashion. Dealership needs to extend hours of operation to earlier times M-F , along with Saturdays. More

Recently changed ownership - pricing for services have gone up exponentially since the take over. Will be looking at other options for future service gone up exponentially since the take over. Will be looking at other options for future service More

Had a fantastic experience trading in my old car and buying a (new to me) car! Craig Willis is a fantastic salesperson. The process was quick and painless. I’ve had many services done here as well and t buying a (new to me) car! Craig Willis is a fantastic salesperson. The process was quick and painless. I’ve had many services done here as well and the service advisors & technicians are great, too. A++! More

Be cautious! It has long been rumored to be cautious when taking you vehicle for repairs to a new car dealership when it is out of warranty. I have personally expe It has long been rumored to be cautious when taking you vehicle for repairs to a new car dealership when it is out of warranty. I have personally experienced these kinds of incidents here in the Columbia area before. The latest being yesterday 9/26/19 at Love Buick/GMC. My wife owns a 2013 Back Enclave which she purchased used from the dealership about 4 years ago. Last week a mechanical problem developed with the lift gate. The hatch would electrically rise to the open position but, once fully extended you could hear and see the lifting rod jump and then the hatch would automatically close. I have some auto mechanical abilities through experience working on muscle cars in the 60s to the present time. However I did not want to fool with this issue due to an air bag in the general facility and felt confident about this dealership. Car was looked at and diagnosed to have a bad actuator. Total cost for repair was $880.90, $585 for the part alone. I inquired if there was away to by pass the actuator and just set up to manually open and close the hatcht? I was advised that there was no replacement part available to make that change. I decided that I did not want to have the repair done and paid the $89.95 diagnostic fee. Later I went online and found that I could purchase ACDelco actuator part#23245268 for $190.16 from Amazon, which I did. Having no experience with attempting this repair I managed to remove the actuator in about 45 mins. I visually examined the unit but, was unable to see any damage to it. Dump founded at this I stood there thinking about this problem when I noticed the two lift struts on either side of the hatch. Left one was good, right one had 0 resistance. Purchased 2 new struts from Advanced Auto for $69.80 with Limited Lifetime warranty. Installed the new struts, replaced the original actuator and all is good. This review is not intended to question their prices for making repairs. It is about leaving it up to you the reader to form an opinion about what occurred. One thing I would suggest. If you are having unknown issues with you car which was discovered by a repair facility, if possible, always ask for the replaced part if you are in doubt. More