Hendrick Southpoint Auto Mall

Great BMW Service Department! Customer-focused, communicative, and great Service Lounge! Service Advisor Kenneth Butron clearly explained things and supported our decision-makin Customer-focused, communicative, and great Service Lounge! Service Advisor Kenneth Butron clearly explained things and supported our decision-making. More

Great service department and great sales team I have purchased four vehicles from the dealership purchased four vehicles from the dealership More

Dealership is great and have returned for car purchases. The Service Department (Acura) does not always listen to customers and is expensive. I asked specifically for further analysis of a repeated issue wi The Service Department (Acura) does not always listen to customers and is expensive. I asked specifically for further analysis of a repeated issue with my car and instead they made a simple fix (without my approval) and failed to get to root of the problem! While in for service the by-back program offered a fair deal for my used car which we seriously considered only because the service department failed to fix the root cause of the issue my car is experiencing. Makes one wonder if buying a new car is the best answer to fix a broken one…pretty expensive repair bill if instead you walk away with a new vehicle. On a positive note, I don’t mind paying a little more for service when they give me a loaner car or arrange for delivery of my car back to my home. It’s super convenient and appreciated! More

Great place, repair and service. Always great experience to be here over the years! Thanks Always great experience to be here over the years! Thanks More

I was extremely satisfied with my service. Also, Jaime was awesome! I will definitely return in the future. Also, Jaime was awesome! I will definitely return in the future. More

We had a surprise issue with our Acura TL the day after an oils change and annul inspection. The transmission, emissions and power steering lights all started going off! According to the Hendrick Acura, a an oils change and annul inspection. The transmission, emissions and power steering lights all started going off! According to the Hendrick Acura, a rodent (perhaps a squirrel) had chewed through wiring while the car was parked near our son’s university dorm! Clinton Harrison took good care of us as the Service Rep and worked with the Tech to get our TL running in good order again. We feared she was dead but they brought her back to life. More

Efficient and professional. The service rep was able to identify and address all the issues. The service rep was able to identify and address all the issues. More

Always a pleasure to visit this dealership. My maintenance was a professional experience just as I expected. My maintenance was a professional experience just as I expected. More

Excellent consierge service as always! Service rep was jamie.dzencelowcz@hendrickauto.com polite, professional and knowledgeable. 5 stars all round. Service rep was jamie.dzencelowcz@hendrickauto.com polite, professional and knowledgeable. 5 stars all round. More

Scott Price our service advisor is excellent. He explains everything that is being done to the car. You are sent a link to show you the areas under the car that need service. They could not get a He explains everything that is being done to the car. You are sent a link to show you the areas under the car that need service. They could not get all the parts they needed and arranged for a Uber driver to take us home. More