Hendrick Subaru Southpoint

I purchased a car from this dealership in Feb of 2023. When I purchased the car, we were told that we were the first owners (the car had been a fleet vehicle) and that there were no accidents. The carfax When I purchased the car, we were told that we were the first owners (the car had been a fleet vehicle) and that there were no accidents. The carfax attached to the car at the dealership also said there were no accidents. I went to sell the car today because I no longer need it and the new dealership showed me the carfax that lists an accident on the car from the first owner on 12/23/22. This dealership also showed us that the paint job was different and that there was clear evidence of a repair. When I spoke to Hendrick they told me that there was no accident and that even if there was an accident it wouldn't impact the value of the car either when we bought it or when we tried to sell it. Rather than try to remedy the issue, the person I spoke just dismissed me, told me that I was just trying to get more money than it's worth (the car is worth what I asked for), and that I didn't understand how value and cost are different. I am so disappointed in this shady experience and Hendrick's complete lack of accountability and interest in helping fix the problem. Buyer beware. More

Great service! Kassandra Washause went above and beyond to ensure we received the assistance we needed. Kassandra Washause went above and beyond to ensure we received the assistance we needed. More

Great experience from start to finish! Shadi Jaber was wonderful to work with. Personable, knowledgeable, and kind. I bought a used Subaru and couldn’t be happier with it. All the staff me Shadi Jaber was wonderful to work with. Personable, knowledgeable, and kind. I bought a used Subaru and couldn’t be happier with it. All the staff members that I interacted with were great More

Brittany was an excellent sales rep. Personable and answered all my questions. I would return for my next car. Personable and answered all my questions. I would return for my next car. More

I purchased my 2023 crosstrek one month ago. I have received the best customer service from David House and Joseph Rossman. I also worked with Jake in finance and all three of these people mad I have received the best customer service from David House and Joseph Rossman. I also worked with Jake in finance and all three of these people made the process of purchasing my car a pleasure. I certainly will spread the word. More

Seamless buy and I would return to Hendrick for all my car needs.Awesome service car needs.Awesome service More

Shadi was a big help had great energy and worked to really help me get what I want and could afford happy with my purchase and loved the energy in the room really help me get what I want and could afford happy with my purchase and loved the energy in the room More

The guys there are amazing! They will help you find the best car that is going to fit your budget too. Adrian Sanchez did an amazing job helping me to get my first new car! They will help you find the best car that is going to fit your budget too. Adrian Sanchez did an amazing job helping me to get my first new car! More

I had a great experience as a first time car buyer, they were helpful and friendly. were helpful and friendly. More

We have purchased two Subarus from Hendrick Subaru Southpoint in recent months, and the experiences were very positive. Our sales person for both was Trevor, and he was tops. With my most recent purc Southpoint in recent months, and the experiences were very positive. Our sales person for both was Trevor, and he was tops. With my most recent purchase I was offered a "get acquainted" session for my new Outback, to learn more about the technology which the car has. Joseph Rossman was the Encore Delivery Specialist and he was delightful! - Knowledgeable, very informative and exceedingly friendly and helpful, he made the learning session really enjoyable! - Highly recommended! More