Hendrick Volkswagen of Concord

Kenny was great as well as the finance manager. Answered all of our questions and Kenny explained the car functions in detail. Was very impressed with thei was great as well as the finance manager. Answered all of our questions and Kenny explained the car functions in detail. Was very impressed with their service More

Enjoyable to work with Ruslan was great to work with. Patient and very knowledgeable about the cars I was interested in (GTI and GLI). I'd recommend him to a friend. Ruslan was great to work with. Patient and very knowledgeable about the cars I was interested in (GTI and GLI). I'd recommend him to a friend. More

Ruslan is outstanding! Ruslan made for a great car buying experience. He was exceptionally knowledgeable regarding the vehicle we wanted to purchase and answered all of our Ruslan made for a great car buying experience. He was exceptionally knowledgeable regarding the vehicle we wanted to purchase and answered all of our questions without being pushy. Even though it was late on a Friday night, he never seemed like he was rushing us through the process. And when we had to stay well past when the dealer closed to complete the deal, he was always friendly and courteous. He even went out of his way to lend a hand in getting our new car washed and cleaned up so we wouldn't have to come back another day. We will definitely work with Ruslan again if buying another VW. More

Kenny is the man! Got the car we wanted at a nice price and Kenny made it easy. He was very helpful, friendly and knowledgeable. I'll save his number for the next time Got the car we wanted at a nice price and Kenny made it easy. He was very helpful, friendly and knowledgeable. I'll save his number for the next time we're in the market for another vehicle. More

This dealership was very courteous and no pushy arm twisting Hendrick auto dealerships are very impressive. Sales people are courteous and friendly. No arm twisting tactics. Kenny was our sales person at Hendric Hendrick auto dealerships are very impressive. Sales people are courteous and friendly. No arm twisting tactics. Kenny was our sales person at Hendrick in Concord. He was awesome. Would recommend. More

Ruslan Rocks! Ruslan came in on his day off to help us buy our new car. Very helpful without being pushy, everything was on our time at our pace. Ruslan is the ty Ruslan came in on his day off to help us buy our new car. Very helpful without being pushy, everything was on our time at our pace. Ruslan is the type of talent Hendricks needs to retain to help be a great organization we’ll into the future. More

Great customer service I came in to buy a car one night after being told the car was there and ready. When I arrived the car was not there. I spoke with Joe the sales manage I came in to buy a car one night after being told the car was there and ready. When I arrived the car was not there. I spoke with Joe the sales manager and Robert. They were very apologetic, offered to buy me gas, ect... I did a lot of research on the car I came to see so I was set on buying it. Without the car there we were still able to come to an agreement on terms. I came in the next day and had to wait on the finance manager because there was one customer in front of me. Robert stayed with me until about three hours after his shift! I had no clue but he certainly didn't complain and was quite pleasant to share his company for the time we needed to wait. More

Pleasant experience I found the car online signed up for the $500 discount, Called the dealership and bought the car. No hurdles. The sales guy Henry Lee was awesome. To I found the car online signed up for the $500 discount, Called the dealership and bought the car. No hurdles. The sales guy Henry Lee was awesome. To get me out sooner he Actually washed the car himself, while I was working out the details. On top of that he drove the car 35 miles to my house .Awesome product knowledge. More

Best dealership experience ever I honestly had the best experience at Hendrick VW that I’ve ever had at a dealership. Robert was so helpful and patient, and answered every single que I honestly had the best experience at Hendrick VW that I’ve ever had at a dealership. Robert was so helpful and patient, and answered every single question I had about my Jetta. I will definitely be returning once it’s time for another upgrade! More

So go we bought 2 cars from them within a month!! Most folks probably know that car shopping is notoriously "not fun". The negotiating game can be exhausting, and most car dealerships, you may feel, d Most folks probably know that car shopping is notoriously "not fun". The negotiating game can be exhausting, and most car dealerships, you may feel, don't really have your best interest in mind. Not so with Hendrick VW. We contacted Ruslan, a few weeks after we bought our first car from him. We weren't planning on 2 cars within a month, but sometimes that's how it goes. We were still shopping around. We'd been to another dealership because we were shopping around and it was a real sleazy experience. We got back in touch with Ruslan, and within a few days we had identified the car we wanted. For a 2nd time in a month, Ruslan explained the process - as we were buying from one of the Hendrick partners. ( The car was not on site). He got the car transferred to Hendrick VW within 24 hours, did the inspection, and detailed the car. It was pre-owned but it looked brand new. A plus to Ruslan and Hendrick VW for getting us what we wanted, at a good price, and in fantastic condition. Just re-affirmed my decision to never use another car dealership. Hendrick VW is the best, and Ruslan is the best. I expect to see his name plaque up on the wall the next time we come in. He is the best. Hendrick, so far, is the best! More