Hendrick Volkswagen of Concord

Thanks for being quick and efficient getting my repair done. I had an unfortunate accident while working and Harvey was great at getting me in and out quickly so I could get back to work. done. I had an unfortunate accident while working and Harvey was great at getting me in and out quickly so I could get back to work. More

Never had an issue with the dealership on a whole. I have become increasingly frustrated with the service department the last several times. No customer has time to, “keep bringing the vehicle bac I have become increasingly frustrated with the service department the last several times. No customer has time to, “keep bringing the vehicle back in,” yet that’s what I keep hearing. It’s an hours round trip drive, plus the hours you wait while it’s there. I cannot be without a vehicle and getting a loaner is like getting blood out of a turnip. Maybe I am an old school service person. If a customer continues to have repeated issues, has pictures of the error codes, yet they can’t duplicate it, so the, just being her back in when it happens doesn’t float. No, I don’t want the picture of the error, says the advisor, VW won’t accept that. Then that’s my poor decision having bought a VW and I’ll have to deal with it. Being told that the service techs can take care of those updates for you, yet when you arrive, VW changed their policies. Please! Then call me and give me two options, and to answer your question, NO nothing was taken care of! But back to my two options, I can leave my car over the weekend and use the “Rental”, and they will try again Monday OR I can just come get my car and bring it back once the issue occurs again. If I choose option one, I’ll be responsible for the rental and have to pay for 3-4 days or choose option two. I don’t appreciate nor just want someone talking in circles to me. It’s a pretty black and white issue, so why muck the waters. I know, clients/customers can be scary, moody, etc., but at least give them the common courtesy of listening and not trying the, I’m the service advisor, you are the customer who doesn’t know how a VW works. Needless to say, I’ve wasted not only my time, multiple trips of my time, but on YouTube and the internet trying to fix my own issues. Which with this thought, it reminds me my most recent trip on Friday of last week, which originally was supposed to be on Wednesday, but thankfully, I “thought” to call first. Thank goodness I did, it would have been a not nice visit. So, my apologies for my digression, but if you, service advisor who knows more than me, the customer, why would you have not thought ahead of my arrival, knowing said issues were still occurring not have let me know, VW service needs BOTH key Fobs? So as I’m with my dying mother-in-law, waiting on the nurse to come by, would you call me and the. Offer to send someone to retrieve the other FOB that was not in my possession, nor my husband’s. You make it that the Tech HAS to have that other Fob, so I then have to leave my in-laws home, make a 25 minute drive back to my home to retrieve a Fob, because nobody thought about that. So I’ll try and tie this up, I don’t know that at the rate this Atlas develops issues, that I even want to keep it. If I decide to trade it, it will not be with a Hendrick dealership I again, will accept the poor decision on my part of ever picking out a VW Atlas. I was impressed with how long between service appointments it had, loved the vehicle and right now, I’m not so sure I even like it any longer. If I trade mine, my brother won’t be far behind on trading theirs You can’t even get replacement headlights without waiting months. I’m not interested in having that issue. In closing, generally an oil change and tire rotation creates a minimum or a three hour wait, and just waiting on that and some simple issue I’ve waited well over five hours. I’d suggest having courtesy snacks or something because otherwise, customers are stranded and I am not interested in DoorDashing anything. Apologies for grammatical mistakes and possible misspellings, this email hit me at a time I needed to blow off some steam. Respectfully, Kelly Cannon More

My experience at Hendrick was great. My salesman, Robert Nixon, helped me out immensely. I never felt pressure at any point during our conversations.Whenever I had questions, he provided My salesman, Robert Nixon, helped me out immensely. I never felt pressure at any point during our conversations.Whenever I had questions, he provided detailed answers. The whole process was easy and efficient, 10/10. More

My service advisor provided excellent customer service and responded in a timely manner. He was very knowledgeable and kept me updated on my vehicle. and responded in a timely manner. He was very knowledgeable and kept me updated on my vehicle. More

Awesome experience. Robert Nixon met all of our expectations. He met us outside and made our morning by assisting us along the way of driving off in our certified pre ow Robert Nixon met all of our expectations. He met us outside and made our morning by assisting us along the way of driving off in our certified pre owned Vehicle. More

I’m so happy I found Hendrick’s VW! The team is incredible — especially Robert (Sales) and Brock (Finance), who both went above and beyond to make my car-buying experience smooth and s The team is incredible — especially Robert (Sales) and Brock (Finance), who both went above and beyond to make my car-buying experience smooth and stress-free. Robert was proactive and supportive throughout the process, even sending me personalized videos to help me make my decision while I was at work. Brock walked me through every step of the financing process with patience and clarity. Their service and expertise made all the difference — highly recommend! I'll be buying all my cars here in the future. Thank you again, Robert, Brock & Hendricks! More

Friendly, and professional, my salesman was very professional , and a nice young man, and knowledgeable of the car we were buying professional , and a nice young man, and knowledgeable of the car we were buying More

Everyone was very nice and helpful! Robert was very helpful with the whole process and had very good customer service. I would definitely recommend this dealership Robert was very helpful with the whole process and had very good customer service. I would definitely recommend this dealership More

Great staff, appreciate the assistance and communication from Carter Bonds and Coleman.Blankenship. Smooth process. from Carter Bonds and Coleman.Blankenship. Smooth process. More

Robert was absolutely exceptional in walking us through the process thoroughly over the phone and in person. He helped break everything down to the dot and also is exceptional in helping out after the purc the process thoroughly over the phone and in person. He helped break everything down to the dot and also is exceptional in helping out after the purchase. Thank you to the team at Volkswagen Concord but a huge shoutout to Robert and definitely recommend him for the best service! More