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Hennessy Ford Lincoln Atlanta - Service Center

Atlanta, GA

1.6
221 Reviews

221 Reviews of Hennessy Ford Lincoln Atlanta - Service Center

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July 22, 2023

Awful. Son bought a bronco , 65k, with a defect . 2.5 months have passed and the car is still in their shop and not fixed. More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles cox and Bryce
Jul 28, 2023 -

Hennessy Ford Lincoln Atlanta responded

Nancy, we're so sorry to hear about the delay your son faced in resolving this issue and any inconvenience this has caused. We understand your frustration. Weve been informed that your son has been in direct communication with our Management Team since leaving this feedback! Sincerely, The Hennessy Ford Atlanta Service Team

Jul 29, 2023 -

Nancy responded

Thank you for finally resolving this issue.

June 22, 2023

Service has gone way down hill! Used to have the best service at this dealership years ago. They had my Lincoln a week for a battery terminal and I couldn’t get in touch with anyo More

by melanie
Service Time
Recommend Dealer
No
Employees Worked With
Luis
Jun 27, 2023 -

Hennessy Ford Lincoln Atlanta responded

Melanie, thank you for taking aside time to share your experience, though it is not one we'd wish for any valued customer of ours to have. We're so sorry for any communication-related (and otherwise) conveniences that occurred, especially after years of excellent service with us. At your convenience, we invite you to call 470.602.2073 and ask to speak directly with our Service Manager, Tim Placencia. Sincerely, The Hennessy Ford Lincoln Atlanta Service Team

June 21, 2023

The service department is great! The service was finished when promised. The next day I heard a new rattle. I drove the rep around the parking lot. He identified the wheel flap was l More

by bruceyancey
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Johnathan Creek
Jun 22, 2023 -

Hennessy Ford Lincoln Atlanta responded

Bruce, we're elated upon hearing this 5-star feedback from you! It's great to know that we provided you with timely service, both at your initial visit and when you heard a new rattle the next day. This is the Hennessy way. We truly appreciate your feedback, and we look forward to serving you again down the line! Sincerely, The Hennessy Ford Lincoln Atlanta Service Team

April 18, 2023

I currently own my second Lincoln and was in the market for a third until my most recent service experience at Hennessy. In the past I’ve had Ralph as a service advisor then Charles and they were wonderfu More

by Cbirddiaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darrell Cowan
Apr 21, 2023 -

Hennessy Ford Lincoln Atlanta responded

Thank you for taking the time to share your concerns. We apologize for any lack of communication that has occurred and understand your frustration here. We understand that our Service Manager, Tim Placencia, has already been in contact with you and reassigned you to another Service Advisor. We are happy to hear that you will have a loaner vehicle delivered to your home address earlier this week, and we will do everything in our power to expedite the process from this point on so we can get your vehicle wrapped up and back to you as quickly as possible. Thank you for taking the time to discuss your experience with our Service Manager and allowing us the opportunity to make this right for you. Sincerely, The Hennessy Ford Lincoln Atlanta Service Team

April 06, 2023

I scheduled an appointment to have my car serviced. Received a phone call the night before my morning appointment and was told that it would be 48-72 hours before a tech would be able to look at my car More

by lindaharry29
Service Communication
Recommend Dealer
No
Employees Worked With
Service technician
Apr 11, 2023 -

Hennessy Ford Lincoln Atlanta responded

Linda, thank you for taking the time to share your experience with us. Our goal is always to provide prompt and efficient service, and it sounds like we fell short of that with you. We understand the inconvenience this caused and would like to address your concerns directly. Please give us a call at 470.602.2073 to speak with our Service Director (Joe Beneke) or Service Manager (Tim Placencia). Thank you again for your feedback, and we hope to have the opportunity to earn back your business in the future. Sincerely, The Hennessy Ford Lincoln Atlanta Service Team

October 19, 2022

Made an apppointment for recall work weeks (maybe more than a month) in advance--at the time of appointment I specified the work to be done. Brought in truck for work at appointment time and was told they More

by phillipj
Customer Service
Recommend Dealer
No
Employees Worked With
Jonathan Krieck
Oct 26, 2022 -

Hennessy Ford Lincoln Atlanta responded

Phillip, we're so sorry to hear that you had a poor service visit with us recently and that we missed the mark on communication with you. This is not the Hennessy way. Our service management team welcomes the chance to speak with you directly about your concerns. At your earliest convenience, please call 470.602.2073 and request to speak with a member of our Service Department in Management. Sincerely, The Hennessy Ford Lincoln Atlanta Service Team

October 11, 2022

Poor ,mgr poor service center ! Don’t ever go here had my vehicle work vehicle for dam two months. Lies told to me the part are order,we have it in shop,shotbe ready this week. To b More

by hicksconstruc252
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Poor !
Oct 14, 2022 -

Hennessy Ford Lincoln Atlanta responded

Thank you so much for bringing your concerns to our attention as this is not the kind of service we strive to provide our valued customers with. We have been informed that our Service Director spoke with you earlier this week; please feel free to continue to contact management directly as a resolution is being reached! Sincerely, The Hennessy Ford Atlanta Service Team

August 12, 2022

Took my f250 2020 for a 30 k service. They charged me and then forgot to replace the Windshield wiper blades after I notice they forgot to tap the windshield wiper liquid that I requested More

by Oscar abuslim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I prefer not
Aug 17, 2022 -

Hennessy Ford Lincoln Atlanta responded

Oscar, thank you so much for taking the time to bring your concerns to our attention as this is not the kind of service experience we'd wish for any of our valued customers to have - especially for a second time. Our management team welcomes the opportunity to connect with you directly; at your convenience, please call 470.602.2073 and ask for Jimmy Gilbert. Sincerely, The Hennessy Ford Lincoln Atlanta Service Team

June 22, 2022

I had my vehicle towed there on May 28. Today is June 22. Noone ever called me to say hey, nothing! I went back up there a week later for an update on my repairs only to find out that my ve More

by Ms A Champion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mr. Hernandez service writer, Chris service writer,and then Dwalyn I believe his name was.
Jul 12, 2022 -

Hennessy Ford Lincoln Atlanta responded

Ms. Champion, thank you for taking the time to bring your experience and related concerns to our attention. We are so sorry, as this is not what we'd wish for any of our valued customers to have to deal with - especially when they're already dealing with so much. Caring, communicative service truly is what we're always aiming to deliver. Please call us at 470.602.2073 and ask to speak with Chris Brown if you need any further assistance or wish to discuss your experience in more detail, as we welcome the opportunity to speak with you directly about this. Sincerely, The Hennessy Ford Lincoln Atlanta Service Team

June 10, 2022

Over charged, no response from service manager, poor service, poor customer relations, $800.00 labor to install a seat! More

by gbhughes2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Never again
Jun 15, 2022 -

Hennessy Ford Lincoln Atlanta responded

We're incredibly sorry to hear that this has been your experience. Our management team welcomes the opportunity to connect with you directly; at your convenience, please contact us at 470.602.2073 and ask to speak with a member of our management team (our Service Director, Chris Davis, as our Service Manager is out of office this week). We hope to hear from you soon. Sincerely, The Hennessy Ford Lincoln Atlanta Team

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