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Hennessy Ford Lincoln Atlanta - Service Center

Atlanta, GA

1.6
221 Reviews

221 Reviews of Hennessy Ford Lincoln Atlanta - Service Center

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April 11, 2022

worst service of any company I have ever dealt with . .if i could get someone to call me maybe would not have to take my complaint to Ford corp office I really dislike Hennessee ford. I am old I have h More

by tarzan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
no will return my calls I have been put on hold 7 times. for as many as 9 minutes each
Apr 11, 2022 -

tarzan responded

great callfrom Charles made every thing ok

Apr 11, 2022 -

tarzan responded

management Charles, made every thing ok. sorry for my fit or anger Truly truly sorry. William oore

Apr 12, 2022 -

Hennessy Ford Lincoln Atlanta responded

William, thank you so much for the thoughtful follow up -- we're very happy to hear that everything was turned around thanks to Charles' assistance. We look forward to providing you with 5-star service from start to finish down the road! Sincerely, The Hennessy Ford Lincoln Atlanta Team

Apr 13, 2022 -

tarzan responded

thanks

April 05, 2022

The shop was quick and the advisors knew their stuff which really helped me decide what needed to be done especially Tyler More

by Josh.lindsey0212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Johnson
Apr 06, 2022 -

Hennessy Ford Lincoln Atlanta responded

Josh, we're happy to see your review and to hear that you had a quick, 5-star experience with us recently thanks to the expertise of our advisors (Tyler in particular). We look forward to serving you again down the road! Sincerely, The Hennessy Ford Lincoln Atlanta Service Team

March 22, 2022

The work was done professionally and thoroughly. Pierre Parham, the Service Advisor took care of me. More

by elfuller2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierre Parham
Mar 24, 2022 -

Hennessy Ford Lincoln Atlanta responded

We're happy to hear that your service was done professionally and thoroughly thanks to Pierre's assistance! Safe travels, and thank you for choosing us. Sincerely, The Hennessy Ford Lincoln Atlanta Service Team

February 09, 2022

Courteous and thorough. Pierre was very considerate and kept me up-to-date. Work was done in a timely and correct way. And they washed it. More

by Apple cart ink.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierre Parham
Feb 09, 2022 -

Hennessy Ford Lincoln Atlanta responded

Thanks for the kind words regarding Pierre! We are glad that you trust the Hennessy service department to get the job done. We hope to serve you again in the future. Sincerely, The Hennessy Ford Lincoln Atlanta Team

December 22, 2021

Very good service and commutation! Staff is very helpful and attended to details. Thank you More

by JP Godoi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierre Parham
Dec 23, 2021 -

Hennessy Ford Lincoln Atlanta responded

JP, thank you so much for the 5 stars! We're delighted to hear that you had an excellent service experience with us thanks to the helpfulness and attentiveness of our staff. Safe travels on the road ahead! Sincerely, The Hennessy Lincoln Atlanta Service Team

November 20, 2021

I have been a Lincoln owner for 9 years. The service I received from Charles and Blake was amazing. They fixed my navigation problems in a matter of minutes. This is why I drive a Lincoln. Thank you Charl More

by rnhceh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles and Blake in service
Nov 22, 2021 -

Hennessy Ford Lincoln Atlanta responded

Roger, we deeply appreciate your kind review! It is wonderful to hear that both Charles and Blake reinforced your loyalty to the brand by providing timely, 5-star service. We look forward to serving you again down the road! Sincerely, The Hennessy Lincoln Atlanta Team

November 13, 2021

Pierre was superb! He was super helpful and attentive to all my needs! First class service with a smile to boot! More

by ebotherndon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierre Parham
Nov 15, 2021 -

Hennessy Ford Lincoln Atlanta responded

We're thrilled to hear that you had a first-class service experience with us thanks to Pierre! Your kind remarks are deeply appreciated, and we will be sure to pass them along. We look forward to serving you again down the road! Sincerely, The Hennessy Ford Lincoln Atlanta Team

November 08, 2021

Honest and clear communication. I was happy with the overall experience with this shop and would take my vehicle back. More

by Stephen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pierre Parham
Nov 08, 2021 -

Hennessy Ford Lincoln Atlanta responded

Stephen, we are thrilled to hear that you had a 5-star service experience with us thanks to honest and clear communication from our staff! We look forward to serving you again in the future. Sincerely, The Hennessy Ford Lincoln Atlanta Service Team

October 21, 2021

I had some work completed at the quick lane department when I walked in Luis greeted me with a big smile, i told him my issue and was told not to worry that he will get it taken care of and that he did!! More

by Joshzwickel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis
Oct 21, 2021 -

Joshzwickel responded

Most definitely will be brining my vehicle back to Hennessy Ford

October 18, 2021

Having service completed at Hennessy Lincoln was a snap. Even with parts and labor shortages going on, they managed to address my issues, and when a delay occurred due to parts not in stock, My service advi More

by Mark W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Odom
Oct 18, 2021 -

Hennessy Ford Lincoln Atlanta responded

Hi Mark, thank you taking the time to leave this courteous review! We are delighted to hear that you had an outstanding service experience with us despite industry shortages (and that Nick Odom was the key to this); Nick truly is amazing at what he does, and we will be sure to pass along your high remarks. We are more than happy to serve you again if anything else comes up! Sincerely, The Hennessy Lincoln Atlanta Service Team