Jaguar Land Rover of North Atlanta - Service Center

Excellent service. Treated extremely well. Took care of issue and had a loaner the entire time. My consultant Kelsey was fantastic Treated extremely well. Took care of issue and had a loaner the entire time. My consultant Kelsey was fantastic More

Brandon was great! Personable and professional. Definitely will ask for him again. Great service and fast Personable and professional. Definitely will ask for him again. Great service and fast More

Impressed with the professionalism of everyone I spoke with. Brandon was attentive to my questions and very satisfied with his answers. Felt like a VIP and so did my SUV. . with. Brandon was attentive to my questions and very satisfied with his answers. Felt like a VIP and so did my SUV. . More

After dropping off my car to get serviced, I was given a loaner car, that I later realized had not been checked or cleaned before I left. There was trash in the console and a baseball bag(from the previous loaner car, that I later realized had not been checked or cleaned before I left. There was trash in the console and a baseball bag(from the previous driver) left in the back. I let the dealership know and they acted like it was no bring deal, until the previous driver needed their bag. They then wanted me to ”be at home” when it was convenient for them to pick it up. Fast forward to this past Friday(6/2/23), I drove the loaner car to a nature trail to walk(with a friend and 3 small children) When we got back to the car to leave, the car would not start! After calling the dealership and road side assistance several times(to no avail), in 87 degree weather, I called a tow truck on my own. He checked the battery and said it was fine. He could not tow unless the dealership called. We were left with no way to get home. I ended up paying someone to drive me back to my house, then had to go pick up the rest of the crew. Called dealership on Saturday to see if they had come up with any solutions. They told me they do not have valet on the weekends, but my car would be brought to me Monday morning, and to continue to leave the loaner car on the side of the road. Monday morning comes around and I keep getting the run around. Steven Barnett finally calls me back and basically tells me there is nothing he can do for me until the following day. Does not apologize or ask me anything about the ordeal I went through. He also did not seemed concerned over the fact that I had no transportation. Never asked one time what he could do to make this right! This will be my last time dealing with Hennessy Land Rover. Very disappointing! More

I feel the customer service could be better. Not everyone is as nice or attentive as they should be to the customers. Not everyone is as nice or attentive as they should be to the customers. More

Horrible pricing. No justification for the costs of 1547.00 for spark plugs in my opinion. No justification for the costs of 1547.00 for spark plugs in my opinion. More

Marlee, my service advisors is fantastic to work with. Extremely professional and friendly. She is always very responsive and answers every question. She is the only reason I would go to that dealer Extremely professional and friendly. She is always very responsive and answers every question. She is the only reason I would go to that dealer More

Everything and everyone deserve a top rating from me… 0-10… they get a 10.. for the best rating! 0-10… they get a 10.. for the best rating! More

Provided a courtesy vehicle because the distance I had to travel. Updated on the service requirements. Vehicle Car wash was subpar travel. Updated on the service requirements. Vehicle Car wash was subpar More