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Jaguar Land Rover of North Atlanta - Service Center
Alpharetta, GA
24 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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24 Reviews of Jaguar Land Rover of North Atlanta - Service Center
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May 27, 2021
Would give this place 0 star if I could. Worst customer service experience I’ve ever had. Paid over $1600 for a repair and 60k mileage service and the work was not done. Rails came off immediately after pi service experience I’ve ever had. Paid over $1600 for a repair and 60k mileage service and the work was not done. Rails came off immediately after picking up my car and my vehicle still has service required signals. Tried to reach out to service advisor and service manager with no replies. Even tried to bring my vehicle in to have them fix the mistakes and they couldn’t schedule that correctly! Absolute nightmare More
by KayBrooks831
Employees Worked With
Service jermaine Dewberry and service manager
August 10, 2020
Pete Alvarez at Jaguar North Atlanta and his service team always provide great service for me the last 4 years. Communication is most important to me and I always know what is going on and they make sure I h always provide great service for me the last 4 years. Communication is most important to me and I always know what is going on and they make sure I have multiple options. More
by Litton
Employees Worked With
Pete Alvarez
August 05, 2020
Quick visit today just to program an old Jag key fob that turned into a thoroughly delightful experience. Marley, David and Segio all went out of their way to make me comfy. Your VP of first impressions, her turned into a thoroughly delightful experience. Marley, David and Segio all went out of their way to make me comfy. Your VP of first impressions, her name I'm sorry to say I did not get, made me a delightful French Vanilla coffee with snacks. Thank you. Bt the way, they washed my car as well. Come on! You seriously want me to come back? How could I not? Thank you Northpoint Jaguar. Made my morning. Mark Fowler More
by Jagman
Employees Worked With
Marley, David, Segio and Emily
May 15, 2020
bad bad experience . Don't waste your money .... I had a terrible experience with a land rover car , check engine light with only two days after bought the vehicle , bra Don't waste your money .... I had a terrible experience with a land rover car , check engine light with only two days after bought the vehicle , brakes squeal , i went to the car wash but one of these plastic parts fell off, i have a friend with the same car as me and she had the same bad experience . DON'T WASTE YOUR MONEY IN THESE CARS . More
by juandacmilan
Employees Worked With
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January 10, 2020
new car for repair with dealer for more than 2 months I gave my car on Nov 5 and it has taken more than 2 months for the parts to come, it has been a terrible journey, no one returns calls after leaving s I gave my car on Nov 5 and it has taken more than 2 months for the parts to come, it has been a terrible journey, no one returns calls after leaving several messages. I bought 2 brand new Range rover from them last year and this is how they treat their customers. Will never buy from this dealer again. Rahul More
by rahulnarula
September 05, 2019
Poor service Rear camera still not working correctly six months now. Ive had the car there three times and theyve lied every time. One star because I have too. Rear camera still not working correctly six months now. Ive had the car there three times and theyve lied every time. One star because I have too. More
by Jalvarez2464
Employees Worked With
I don't know any of there names
July 24, 2019
IT Assistance, Warranty Info and Maintenance Assistance I met with Lupe today to set up all the amazing technical features of my 2017 Evoque Convertible! Lupe was fantastic !!!!! She was patient and extr I met with Lupe today to set up all the amazing technical features of my 2017 Evoque Convertible! Lupe was fantastic !!!!! She was patient and extremely helpful despite my technological ignorance. She went above and beyond and even helped me configure my phone with shortcuts to ensure safe driving habits. I met with Pablo regarding the purchase of an extended warranty. He was extremely knowledgeable and candid regarding the options available. Isaac reviewed my vehicle records from car fax and the dealer records where I purchased the car from and helped me develop the maintenance schedule for my vehicle. Overall and 10 +++ experience! Thanks! More
by bacranfill
Employees Worked With
Lupe Basilio
June 19, 2018
Live and account help Lupe knows her stuff and is very easy to work with. She Helped my wife with her sport also I know she has our backs Lupe knows her stuff and is very easy to work with. She Helped my wife with her sport also I know she has our backs More
by Fleamer1234
Employees Worked With
Lupe Basilio
June 16, 2018
Technology Summary Professionalism at it greatest. Lupe is very knowledgeable of her craft. It was worth the drive to learn about our new vehicle. Looking forward to our Professionalism at it greatest. Lupe is very knowledgeable of her craft. It was worth the drive to learn about our new vehicle. Looking forward to our next visit to the dealership. More
by CSIMS22
Employees Worked With
Lupe Basilio, Pam Babcock, Vanessa McHale
January 12, 2018
Jaguar F Type I bought a 2015 F type from a private used dealer. While they had some info I wanted to understand all the functions of the car. A kind young woman ve I bought a 2015 F type from a private used dealer. While they had some info I wanted to understand all the functions of the car. A kind young woman very knowledgeable was eager to go through the whole vehicle with me and instruct me. (Sorry the name escapes me). Thank you. Will see you when the next service is due. More
by Bill3773
Employees Worked With
Lupe Basilio
