Henry Curtis Ford

Hi, I am a professional window cleaner and I bought a brand new truck, (Ford ranger 2002) from Henry Curtis ford and had it for four years. What a great experience that was! It was my first new vehicl brand new truck, (Ford ranger 2002) from Henry Curtis ford and had it for four years. What a great experience that was! It was my first new vehicle. Unfortunately in 2006 the truck developed a tiny, little problem with the clutch. I took it back to Henry Curtis ford and they new right away what it was. They told me the clutch was interconnected with the transmission so the transmission would have to come out and since they were kinda backed up that it would only take several weeks to repair. They didn't think to offer me a loaner and being a first time new truck owner, I didn't know to ask. I was about 30 miles from home and I was desperate. Not to mention that I have to have transportation to and from different job-sites. It was the busiest time of the year and for a window cleaner, No vehicle = No work! With no other options I decided I must buy another vehicle. The first truck they offered me, a Nissan Frontier at 17 or 18,000, I purchased. I paid the sticker price, (I'm such a knuckle head) not knowing the car game I didn't think to negotiate the price. I thought, Nissan, good name, known to be dependable, it must be worth it and I need a truck! Also, on that day, that beautiful sunny day I didn't think to check the five things that were in need of repair. Four that come to mind: The windshield wipers. The intermittent feature didn't work properly. They went either very slowly or super fast. The heater didn't work right. When you turned it on, it sounded like a very loud dying animal. Both cigarette lighter sockets didn't work. I needed at least one to recharge my cell phone and palm pilot, both of which I depend on for work. The drivers seat felt askew. Perhaps the previous owner was a very large person. On the test drive, I mentioned to the salesman that the seat felt funny but he said it was probably just a matter of adjusting the seat to my liking. Later, I learned that whenever I drove it for about thirty minutes or so, my back hurt. I took the truck back for repair and while they were working on my truck a salesman escorted me around showing me other trucks and I saw one that I liked a lot more than the Nissan but priced at just a few hundred dollars less than the Nissan. When I inquired about it he told me that I couldn't trade with the Nissan. I asked why not and he gave no valid reason but to say that they just won't do it. When I asked to talk to someone else he went to the Sales manager and I saw them discussing it for a couple of minutes and the Sales manager came over and instead of "Hi" or "How can I help you?", the first thing he said was, "We're not going to and here's the reason. Because your credit isn't good enough." When I asked why not, when my credit was good enough yesterday to buy a more expensive truck, he said because it was too soon to try to refinance another vehicle with my credit rating. At the end of the day they told me they made an attempt to fix the 5 problems but were only able to fix three. The heater the wipers and the lighter sockets. I got in the car and the wipers were working properly and the heater was quiet. The cigarette lighter sockets didn't work. The serviceman came back out, checked the fuse and said, "the fuse is good." I said, "The sockets still don't work. He checked them and said, "Then it's a wiring problem." That's it. End of story. They were done with my truck and me and told me take it to Nissan as it was still under warranty. They were so "friendly" and accomodating all the way up to the point of sale but then indifferent when I insisted on the truck being sound. A few months later the heater started having the same problems as before they repaired it and It's a drag to drive it because of the uncomfortable seat. Oh well, You know what they say... I guess it's time to make some lemonade. More