Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Henson Ford, Inc.

Madisonville, TX

Overview
Reviews
Vehicles
4.8
133 Reviews
Call Dealership (800) 294-4318

581 I-45 N

Madisonville, TX

77864

Directions

By Type

Showing 133 reviews

October 10, 2023

I my openion there seems to be a lack of accountability and follow through. Too many mistakes were made during the entire process. More

by Dontcare
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Leon O'Brien, Jerome Dickey, Briana Abad
Report | Print
Oct 12, 2023 -

Henson Ford, Inc. responded

We appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together to resolve this. Sincerely, Henson Ford

September 19, 2023

Friendly folks really liked how simple it was not a lot of wasted talk just straight and honest.simple. More

by Rkestler62
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Briana Abad
Report | Print
Sep 22, 2023 -

Henson Ford, Inc. responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Henson Ford

August 21, 2023

Salesman was polite and easy to work with. The team was no pressure. Thank you. More

by lnichols
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Garza
Report | Print
Aug 24, 2023 -

Henson Ford, Inc. responded

Thank you for sharing your feedback about your experience with us. We're glad to hear that you had a smooth and easy experience with us. Please let us know if there is anything else that we can assist you with. Sincerely, Henson Ford

July 26, 2023

Service advisor Megan was outstanding. Kept me advised during the entire service process. She was able to answer all my questions. More

by Old Bowling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Hammons
Report | Print
Jul 31, 2023 -

Henson Ford, Inc. responded

Thank you for the awesome feedback! You're right, Megan is an excellent service adviser and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. Sincerely, Henson Ford

July 01, 2023

Ms.Megan was just awesome👍. I called in to schedule my service. Very helpful n caring. When I came to the appointment. She greated me with a smile. During my wait she checked on me and the status of my More

by russ_n_tx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MEGAN MCKINNEY, Leon O'Brien
Report | Print
Jul 06, 2023 -

Henson Ford, Inc. responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Henson Ford

June 19, 2023

Great service. I drive 40+ miles to come here for service. I Passing other ford dealers More

by jdela16632
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Megan
Report | Print
Jun 22, 2023 -

Henson Ford, Inc. responded

Thank you for the wonderful review and for traveling to Henson Ford from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Henson Ford

June 12, 2023

They took 3 days to give me a diagnosis on my car and I had to keep calling them for the results. Poor customer service and paid over $200 for diagnosis with a $65 tow fee attached. More

by HoustonGurl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandy, Brian Creighton, Leon O'Brien, JP Kinman, Jerome Dickey, Briana Abad, Courtney Nunez, Kristi Williams
Report | Print
Jun 14, 2023 -

Henson Ford, Inc. responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact us at your earliest convenience so we can discuss this further. Sincerely, Henson Ford

Jun 14, 2023 -

HoustonGurl responded

I actually take back everything I said. Luis Martinez from Ford called me and explained everything to me. If I knew how to change the rating, I would! Thank you Luis for taking the time out to help me fully understand everything. For that reason, I'm giving you 5 stars, you deserve a raise! ⭐️⭐️⭐️⭐️⭐️

June 01, 2023

My experience was very good. Not my 1st time buying from Henson and again was pleased. More

by mjm_337
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Briana Abad
Report | Print
Jun 06, 2023 -

Henson Ford, Inc. responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Henson Ford

April 30, 2023

I was very satisfied with Henson they were very helpful and courteous to my needs More

by sissywinfrey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela Martin, Brian Creighton, Leon O'Brien, Briana Abad, Courtney Nunez, Kristi Williams
Report | Print
May 03, 2023 -

Henson Ford, Inc. responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Henson Ford

April 15, 2023

Had the best experience! Buying process with Angela and everyone that handled my paperwork was so nice and patient! Definitely recommend this hidden gem of a dealership! More

by Leticia Smith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela, Ken, and I forgot the name to the finance girl. She was so nice
Report | Print
1
2
3
4
...
14