Herb Chambers Cadillac

Herb Chambers Cadillac
1511 Bald Hill Rd. Route 2
Warwick, Rhode Island 02886
(401) 467-6600

Manufacturer: Cadillac

Most Reviewed Employees
There are no Employees listed for this dealer yet.
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 9:00 PM

Tuesday: 8:30 AM - 9:00 PM

Wednesday: 8:30 AM - 9:00 PM

Thursday: 8:30 AM - 9:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 8:30 AM - 6:00 PM

Sunday: 12:00 PM - 5:00 PM

Twenty-Four Month Rating: 4.9/5
30 Reviews
Herb Chambers Cadillac

Overall Score: 5 Star Rating4.9



About Herb Chambers Cadillac
Certified: Herb Chambers Cadillac
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Herb Chambers Cadillac has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



tpenziner
4/20/2012 4:17:43 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Leo Tahajian Kevin Ferreira Kenny Turchetta

My Review of Herb Chambers Cadillac :
I was in the market for a new 2012 Cadillac CTS for my wife, so I had contacted Herb Chambers Cadillac online in Danvers, MA, but the car that we had enquired about was in Warwick RI. That being said, I was contacted by Kevin from Internet sales and we were able to come to a deal without having to come to RI.

I worked directly with the sales manager Leo and salesman Kenny and we received 1st class treatment as expected when dealing with Herb Chambers. I have purchased many vehicles through Herb Chambers over the years and this experience was by far again a great car buying experience!

I highly recommend this Cadillac dealer to anyone!

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dskonchar
4/9/2012 8:26:36 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Mello

My Review of Herb Chambers Cadillac :
Easily the best car buying experience I've ever had. No pressure, great price and a total effort from both the salesperson (Steve Mello) and the staff in general.

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Benz9723
4/5/2012 3:12:23 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jacqueline Spardello(Fiance director) Neil Ferreria(General Manager) Vinny Celeste(General sales manager)

My Review of Herb Chambers Cadillac :
The title above says it all. Herb Chambers Cadillac is a class act establishment. Upon searching for a 2011 Mercedes Benz they were the dealership I turned to from the get go. I was very specific in detail of what I wanted and they delivered that and more. The overall commitment to getting me exactly what I was looking from this company was monumentally impressive. Three people in particular made this deal go with ease. Jacqueline Spardello the finance director was a-ma-zing. Not only did she get me a great rate but her finance menu (for those who don't know, gap insurance, wheel and tire protection ect ect..) was exceptionally reasonable. It was presented in a way in which she gave me the benefits AND disadvantages for each option. Honesty, professionalism, and the best personality I have ever seen made my financing experience a friendly and pleasurable one. Vinny Celeste the General sales manager was the one who inspect my 2008 Mercedes trade. Again with no disappointment he was honest as well he gave me a great trade in value for my car. Finally Neil Ferriera the General Manager really has a pulse on this competitive car industry. He made the deal a go with zero hesitation. The word "NO" does not exist in this dealership. For me to take time out of my day and write this is only a reflection of the wonderful experience I had. The day I picked up the car everyone was very congratulatory and wished me the best of luck with my new car. The service department also did a great job in preparing my new car. I could go on and on but I can honestly say after walking into many other dealerships in the past this one is far superior in every aspect of the word!!

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mxdxm
1/24/2012 11:30:29 AM

Overall Score: 3 Star Rating   3.2  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Steve, Neil

My Review of Herb Chambers Cadillac :
Update:
I just got off the phone with Neil from Herb Chambers Cadillac. I have an appointment to bring my car back in tomorrow. They said they are going to cover the rental. I'm hoping it's a Cadillac and not a Chevy Impala as I do have a certain image I have to maintain for work. InSkip's policy is if you have a Lexus, you get a Lexus. Same with all Inskip's other car brands.


Original Issue:
I had my Cadillac worked on twice at this dealership. Each time it took them over 3 to 4 days to get parts in even though they said it would be over night. On my last visit when I picked up the car it was covered in snow with a dead battery. I had to wait 30 minutes for them to jump it and clear the snow off. It wasn't snowing the day I picked it up but it snowed the day before. Once I got on the highway after picking up the car the same problem they "fixed" was still happening and was now worse. I called them up a day later and made another appointment to drop off the vehicle to fix the original problem that I asked them to fix in the first place. I asked for a loaner car for the day because they already had my car for 4 days before that. They said no unless it would take them more than 8 hours to fix. In my opinion its now going over 96 hours to fix the problem. It was funny when I dropped off the car originally I asked for a loaner car and they said they don't have loaner cars. Funny party was right when I was leaving a guy asked the same question and started raising his voice and magically they had a loaner car for him. I guess with Cadillac you have to be rude to get a loaner car because OVER PAYING for a car is not enough. The level of Cadillac service in general has gone downhill at least at this dealership and the one they bought out (Paul Masse). GM's policy of loaner cars is terrible. I can go buy a Lexus (or even a Nissan) at inskip right next door to this dealership and they would always give you a loaner car or and even offer to pick up the car at my house/work (which for me is a 30 minute drive away from the dealership) and leave you a loaner car to use. It's sad the day a Nissan dealership has better service than a Cadillac dealership. Maybe this is one of the major reasons more people are turning to Lexus, BMW, and MB because they take everything to the next level including their service department.

I can definitely say that if Cadillac service policy or the dealerships policy doesn't change then I will never buy another Cadillac/GM which is sad since I'm not even 30 years old and already going to write off a major car company. I have a lot more cars in my lifetime to buy and Cadillac will probably not be one of them again…

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LynnGF
11/18/2011 5:27:30 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jade Lorange

My Review of Herb Chambers Cadillac :
In October 2011, I was in the market for a new crossover vehicle. I had looked at the Audi Q5, Lexus 350, and the Cadillac SRX. They are all nice vehicles and I probably would have been happy with any one of them. I chose the Cadillac and a big reason for that was the way I was treated at Herb Chambers.

I felt right from the beginning that I was taken seriously and treated courteously. As a woman (even in this modern age), I have found this isn't always the case. I've had the SRX for a month now and I'm really enjoying it. I also appreciated the followup call I received from Jade - just checking in to see how it's going.

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vfran@optonline.net
8/22/2011 9:26:36 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Nischo

My Review of Herb Chambers Cadillac :
This dealership is over 2 hours from my home. I found them when looking for a Cadillac EXT on the net. I had no intention of driving the 2 hours and was just seeking information. After speaking with Paul Nischo (wonderful salesperson) I was so impressed with his professionalism that I looked up the dealer rating. Seeing their high satisfaction rating and having spoken with a Paul, I then shifted to "maybe I'll actually take the drive". We did the deal over the phone and I had no reservations while driving up because my confidence was so high. When I arrived, the Cadillac EXT was exactly as described (in fact, even nicer - Paul did not hype the product at all and was very conservative in how he described it - even more points for integrity and setting of expectations). They took one look at my trade-in and said their offer over the phone was good. It took a couple of hours to get paperwork done and for them to add a couple of missing items to make the car certified. And I am very pleased with the purchase experience.
So, the deal was not a "killer" deal price-wise, but I felt I got a very good product and a good value for my trade-in and additional investment. The dealership is first class, with knowledgeable, honest and "easy to deal with" sales people and support staff. I would take the drive up and buy from Herb Chambers or Paul Nischo any day of the week. TF

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DouglasMa
7/14/2011 10:16:56 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: AJ

My Review of Herb Chambers Cadillac :
I had a great buying experience with Herb Chambers Cadillac in Warwick. I purchased a used GMC Envoy Denali. I purchased an extended warrantee. The vehicle has been back a couple times for things but the service dept has been awesome. It is down there as I write this.They keep me updated daily. They gave me a car when they did not have too. The dealership has been great all around. I will be back to buy my my next car from them

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polo4ri
5/15/2011 8:55:32 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jim McKenna

My Review of Herb Chambers Cadillac :
Jim McKenna went above and beyond to make sure that our purchase went well for us. We found our vehicle on the website and visited the showroom. From that point our experience was a very enjoyable process and the least stressful purchase we have ever made.

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USMC 1940
4/30/2011 7:05:54 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Al Cave, Jay Garrant, Deb Gleavey

My Review of Herb Chambers Cadillac :
My father recently leased a Cadillac SRX from Herb Chambers Cadillac in Warwick. He worked with Al Cave on the lease and when he came home all he could talk about was how Al had been so professional with him, explained program details in depth and treated him with respect. Dad had been taken advantage of a few years back at a different dealership in Providence on a lease so I was highly skeptical and went along when Dad went back to look at the car again. Al covered all of the details again with us and explained how the pull ahead program would work so that he could get out of his current lease early. To make a long story short, everything fell into place and Dad drove him with his new Cadillac the next day.

The car has a lot of features that Dad had trouble understanding and retaining and yet every time he stopped by the dealership Al was there and happy to sit down and cover the features with him again and again. He checks in with Dad every couple of weeks to make sure everything is going well and feels like an old family friend. We were all surprised when Dad gave Al his Marine Corp hat badge thanking him for the integrity, honesty and courtesy that showed him. I think that says a lot about the quality of this man.

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Mike Harwell
4/29/2011 12:41:07 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mr. Alan Cave

My Review of Herb Chambers Cadillac :
I'm in the market looking for a new company vehicle and decided to check out the new Cadillacs my friends had been telling me about. Alan Cave, my salesperson, was very patient as well as informative, while showing me the various features and advantages of the vehicles that were suitable for my needs, as I travel a lot in my personal car for business. I will certainly be considering a purchase from this dealership when I have to formalize my decision to buy. Thank you the hospitality.

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