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Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury
Millbury, MA
1,167 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 1,167 reviews
October 03, 2025
Not happy with this visit. I went in for routine oil change I have 2 free ones left. And for “perform service” message on my dash. When checking in I was asked if it was o I went in for routine oil change I have 2 free ones left. And for “perform service” message on my dash. When checking in I was asked if it was ok to wash truck. I said yes. That wasn’t done When I checked out I was asked if I got the text from the mechanic. Yes I did. Although I can’t understand anything the video said other than I need brake pads. I was told it would be all written out on my papers. It was not. Still don’t know what else was going on with the truck and what it needs. I was charged for little over $300. I said I have 2 oil changes and this leaves me with 1 left correct? The advisor said yes you have 1 left. I got to my truck looked at papers and seen I was charged for the oil change. I went back in to same advisor and said did you charge me for this oil change? He said yes, I didn’t know you had the two free ones. Instead of voiding out the transaction and charging me what it should’ve been, which was $80 for mounting my tires he said the next time I come in I can use my free oil change. So I said to him I have two free oil changes. Correct? He said yes. Then why did he lie to me and tell me only had 1 when I initially checked out? Why not make it right and void the transaction and charge me the $80 for mounting tires? In this new work that needs to be done. I don’t even know what it is or if it is covered under warranty. I went home. I called the manager for the service. He tells me he hast to do a little research to see what was wrong with the truck and if it’s covered under warranty, tells me you’ll call me back a little later in the day, I get a voicemail at 6:37 PM telling me he needs more time to research what’s going on with my truck and he’ll give me a call at 9 AM. Well now we’re at 12:40. I still haven’t gotten a phone call. I still haven’t gotten my oil change rectified as far as the charge and he seems pretty simple. Void the transaction and charge me the $80. I don’t know what’s so complicated with that and I still have no idea What the perform service entails. Other than I need brake pads. Which I understand is a maintenance for the brake pads and that wouldn’t be covered under warranty. I’ll make arrangements for that myself. In previous visits, the service advisor had been fantastic. This location seems to go through a high turnover and employees More
by Krys
Employees Worked With
James
October 02, 2025
Absolutely the most disgusting treatment I have ever had should be ashamed of themselves person at dealership said KNOWONE want to work here anymore should be ashamed of themselves person at dealership said KNOWONE want to work here anymore More
by jm
Employees Worked With
October 02, 2025
This was the most outstanding experience I have ever had when buying a vehicle and I bought many vehicles in my lifetime. Victoria was pleasant, attentive, a good listener, answered all of our questions, an when buying a vehicle and I bought many vehicles in my lifetime. Victoria was pleasant, attentive, a good listener, answered all of our questions, and managed to find the Jeep we were looking for. Her personality is perfectly adapted for pressure free sales. I would recommend her to anyone looking for a vehicle. More
by marieloosemore
Employees Worked With
September 27, 2025
Herb Chambers Jeep of Millbury provides excellent Service & support for routine & complex maint. & repairs. They are very competent & punctual with service & delivery in a 9.5 quality support environment. & support for routine & complex maint. & repairs. They are very competent & punctual with service & delivery in a 9.5 quality support environment. Waiting & using my scheduled time for activities was very business aware to maximize customer experience and ease of vehicle on road & ease of drop off in dealership work, wait and continue lifes duties. 9.5+ More
by BobbyO
September 27, 2025
Dodge extended the warranty for the bracket holding the gas tank on and I took my truck to Herb Chambers. The service department was outstanding! They took the truck in in one day and had the work done in gas tank on and I took my truck to Herb Chambers. The service department was outstanding! They took the truck in in one day and had the work done in just 2 days. Not only was the bracket replaced, but they also did a multi check, washed and vacuumed my truck! All at no charge. I am extremely happy with their service!! More
by Craiginski
Employees Worked With
September 27, 2025
Very willing to work for the customer to help make the sale pleasurable and good for both parties sale pleasurable and good for both parties More
by Missingvette
September 25, 2025
Easy to work with, fair pricing and trade in numbers based in reality. Salesman was very easy to deal with, I would/ will buy here again. based in reality. Salesman was very easy to deal with, I would/ will buy here again. More
by Bndking3197
September 25, 2025
Julio was great to work with. Quick and very efficient with getting the vehicle ready. Quick and very efficient with getting the vehicle ready. More
by Nomarrosario7
September 24, 2025
Chelsea, is a great service advisor. She kept me informed of what was happening with my car and let me know cost at all times. The new manager Paul seems to be a nice guy. She kept me informed of what was happening with my car and let me know cost at all times. The new manager Paul seems to be a nice guy. More
by Durango Grammy 58
Employees Worked With
September 24, 2025
Very accommodating repaired headlight that was out after my oil change and multi point inspection Thank yoy my oil change and multi point inspection Thank yoy More
by sanborn55
Employees Worked With
