Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury

Criminals. I had my truck in for service and they dented the rear bumper badly. I have sent eight emails and made multiple phone calls to the service department I had my truck in for service and they dented the rear bumper badly. I have sent eight emails and made multiple phone calls to the service department including service advisor James Norris who is a crook because he has ghosted me during this entire process. I am a disabled veteran and they have no spine enough to admit their mistakes. There has been no communication from the dealership after the damage to my truck. Absolutely sickening pathetic behavior and a sickening pathetic service advisor More

They dented my truck and spineless service advisor James Norris has ghosted me. i'm a disabled veteran and this dealership damaged my truck and is trying to hide from it. How pathetic is that? Norris has ghosted me. i'm a disabled veteran and this dealership damaged my truck and is trying to hide from it. How pathetic is that? More

Helpful , polite, communicative , very professional , Jeffrey made me aware of the issues with my vehicle and the cost!! Jeffrey made me aware of the issues with my vehicle and the cost!! More

Jeff was super helpful and very easy to work with! He ensured we understood whatever was wrong with the vehicle and helped us with solutions! He ensured we understood whatever was wrong with the vehicle and helped us with solutions! More

If you’re in the market for a new vehicle, look no further! I had the pleasure of working with Victoria for my new Jeep Wrangler. She made the whole process so easy and thoroughly explained any questi further! I had the pleasure of working with Victoria for my new Jeep Wrangler. She made the whole process so easy and thoroughly explained any questions I had. I also met with the manager Garvin who couldn’t have been any nicer! And shout out to Lap who handled my finances! Amazing, friendly team and I’m so happy with my purchase! Thank you so much Victoria! More

Chelsea always treats me w/respect, understanding, personability, professionalism & knowledge. Thank you for being there! personability, professionalism & knowledge. Thank you for being there! More

I have had about 40 cars in my life and I have never been as happy as I am now with this vehicle I have worked in a dealership for most of my life and an honestly say this place knows what they are doing i as happy as I am now with this vehicle I have worked in a dealership for most of my life and an honestly say this place knows what they are doing i found my car online the people were so friendly and down to earth i felt so relaxed and got the best price a d deal ever my car was carefully inspected before i seen the people here are amazing i strongly recommend checking this place out i couldn’t be happier i am in love with my new car More

Not happy with this visit. I went in for routine oil change I have 2 free ones left. And for “perform service” message on my dash. When checking in I was asked if it was o I went in for routine oil change I have 2 free ones left. And for “perform service” message on my dash. When checking in I was asked if it was ok to wash truck. I said yes. That wasn’t done When I checked out I was asked if I got the text from the mechanic. Yes I did. Although I can’t understand anything the video said other than I need brake pads. I was told it would be all written out on my papers. It was not. Still don’t know what else was going on with the truck and what it needs. I was charged for little over $300. I said I have 2 oil changes and this leaves me with 1 left correct? The advisor said yes you have 1 left. I got to my truck looked at papers and seen I was charged for the oil change. I went back in to same advisor and said did you charge me for this oil change? He said yes, I didn’t know you had the two free ones. Instead of voiding out the transaction and charging me what it should’ve been, which was $80 for mounting my tires he said the next time I come in I can use my free oil change. So I said to him I have two free oil changes. Correct? He said yes. Then why did he lie to me and tell me only had 1 when I initially checked out? Why not make it right and void the transaction and charge me the $80 for mounting tires? In this new work that needs to be done. I don’t even know what it is or if it is covered under warranty. I went home. I called the manager for the service. He tells me he hast to do a little research to see what was wrong with the truck and if it’s covered under warranty, tells me you’ll call me back a little later in the day, I get a voicemail at 6:37 PM telling me he needs more time to research what’s going on with my truck and he’ll give me a call at 9 AM. Well now we’re at 12:40. I still haven’t gotten a phone call. I still haven’t gotten my oil change rectified as far as the charge and he seems pretty simple. Void the transaction and charge me the $80. I don’t know what’s so complicated with that and I still have no idea What the perform service entails. Other than I need brake pads. Which I understand is a maintenance for the brake pads and that wouldn’t be covered under warranty. I’ll make arrangements for that myself. In previous visits, the service advisor had been fantastic. This location seems to go through a high turnover and employees More

Absolutely the most disgusting treatment I have ever had should be ashamed of themselves person at dealership said KNOWONE want to work here anymore should be ashamed of themselves person at dealership said KNOWONE want to work here anymore More

This was the most outstanding experience I have ever had when buying a vehicle and I bought many vehicles in my lifetime. Victoria was pleasant, attentive, a good listener, answered all of our questions, an when buying a vehicle and I bought many vehicles in my lifetime. Victoria was pleasant, attentive, a good listener, answered all of our questions, and managed to find the Jeep we were looking for. Her personality is perfectly adapted for pressure free sales. I would recommend her to anyone looking for a vehicle. More