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Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury

Millbury, MA

4.8
1,149 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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2 Latti Farm Rd, Rte. 20, Millbury

Millbury, MA

01527

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Showing 1,149 reviews

September 02, 2025

The staff there was excellent! They took the time to go through all our options and what was best for us. They were all extremely helpful and extremely knowledgeable about everythi More

by mrivers2275
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Lachina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Cudak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We’re happy our team made your experience excellent and informative! We look forward to assisting you again at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury. Safe travels in your new car!

August 21, 2025

Fast, easy, professional service. Always take you on time. The best! Great to deal with. More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for your support of the Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury team, Tony! We look forward to seeing you next time!

August 21, 2025

Definitely exceptional service. Helpful, attentive, transparent, efficient! I'm very happy with the purchase! Highly recommend! More

by Kevin W.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Lachina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Tram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Kevin, we are so happy that you have a positive experience at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury. Your support made our day! Congratulations on your purchase!

August 17, 2025

Was shopping for a new SUV for the last few months and Jake Rutkiewicz found me a SUV I wasn’t even looking for and ended up being the best one. I have been leasing for many years now and dealt with a lot More

by zacmerlino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Lachina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Rutkiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Zac, thank you for sharing your feedback about Jake and the team! We truly appreciate your business and wish you many safe miles in your new ride. See you next time at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury!

August 17, 2025

Great salesperson. Very knowledgeable about the Jeep I was looking to purchase. Very sincere and honest. More

by Harjar1970
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Lachina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Gill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Tripp
Aug 19, 2025 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

Thank you for highlighting our team's expertise and sincerity! We wish you many great miles ahead in your new Jeep, and we hope to see you again at Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury!

August 15, 2025

Walked in to make a cash purchase of a car at the advertised price. Don’t know that anyone at the dealership had ever heard of selling a car. Took ten days to get it done. Then got notice from RMV More

by G
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
David Lachina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Guindon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2025 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

I'm truly sorry to hear about your experience. It sounds incredibly frustrating, and this is not the level of service we aim to provide. We would like to address these issues promptly and ensure everything is resolved for you. Please reach out at your earliest convenience so we can assist further. Thank you, David Cuesta - General Manager - (508) 757-7444

Aug 20, 2025 -

G responded

Update- Five days later, Herb Chambers has cut a paper check and snail mailed it (supposedly) to the RMV. RMV still has my account frozen for writing a bad check. I am unable to renew my drivers license or register a vehicle in the meantime. I think if I had screwed up this badly, I would have gone in person and corrected the problem. The sales price of my car included, by the way, a $499 paperwork charge.

Aug 25, 2025 -

G responded

Has been another five days. I still have my account with the registry locked. Multiple attempts to resolve this with Herb Chambers have been met with a remarkable lack of interest in customer service. AVOID THIS DEALERSHIP AT ALL COSTS!!!

August 14, 2025

Service reps are not communicative, had to call several times to get updates. Parts took almost 2 weeks to come in, were readily available online with much shorter shipping times. Did not have vehicle for More

by murse.cole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Aug 15, 2025 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

I apologize for the lack of communication and delays you experienced. We strive to provide timely updates and efficient service, so it's disappointing to hear about your experience. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, David Cuesta - General Manager - (508) 757-7444

August 13, 2025

Absolutely amazing service. Everyone in the dealership was so helpful and made the process so easy. More

by Jeremytv19855
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julio Coffre-Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We’re glad we could go that extra mile for you! Thank you for choosing us! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury

August 13, 2025

My worst car buying experience ever. Was misinformed on multiple occasions. Was told car would be ready on Thursday. It was not. Was told we could transfer plates .we did but still had t More

by w_shaylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Courtney Blasco
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Demaio
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Lachina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Gill
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Cuesta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2025 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

I'm sorry to hear about your frustrating experience. It sounds like there were several miscommunications and delays, and I apologize for any inconvenience this caused you. If you'd like to discuss further or need assistance resolving these issues, please reach out at your convenience. Thank you, David Cuesta - General Manager - (508) 757-7444

July 19, 2025

my car was under warranty, was able to get an appointment fast and process was easy. More

by samziba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Herb Chambers Chrysler Dodge Jeep Ram FIAT of Millbury responded

We’re glad we could go that extra mile for you! Thank you for choosing us! - Herb Chambers Chrysler Dodge Jeep RAM FIAT of Millbury

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