Herb Connolly Hyundai

Reason for Visit: Service

I recommend this dealer: No

My Review of Herb Connolly Hyundai:
I've purchased two new Hyundais at Herb Connolly Hyundai in the past 3 years. I brought one of them in for a routine oil change on 6/18/08. Felipe Miranda, the service manager, waited on me and told me I was past my 30,000 mile service (34,442 was on the odometer). And that this was important because my automatic transmission fluid needed to be changed. I told Felipe I thought that was done at 70,000 miles, or more, per the manual. He said it's done at 30,000 miles because I was driving the car under "severe conditions". I asked him how he knew I was driving it at severe conditions and he said all of Massachusetts drivers drive their cars under severe conditions. I asked him what made Massachusetts severe and he said "the cold temperatures" we have here. I asked Felipe where it isn't severe conditions and he said Florida. I asked Felipe if there were any other conditions that determined "severe conditions" and he said he didn't know. He volunteered and gave me the Hyundai phone number and suggested I call them to discuss this with them. I declined the 30,000 mile service until I had a chance to research the "severe condition". Felipe told me my transmission warranty would be void as a result.

I followed up on Felipe's passing me off and called Hyundai. The Hyundai rep said "there is no geographical designation for severe conditions. Severe conditions are more a matter of driving habits and distance driven." The Hyundai rep also told me the "severe conditions" are listed in my car manual, and as long as I wasn't using my car normally under those conditions, I would have no warranty problems with the transmission. I do not normally use my car under the "severe conditions" listed in the manual.

Obviously Felipe and the Hyundai rep have opposite views of the definition(s) of "severe conditions". The rep is supported by the manual and other Hyundai printed matter. Felipe offered me no support to his opinion.
IMO, Felipe was wrong:
1. When he said all Massachusetts drivers come under "severe conditions",
2. Florida doesn't have "severe conditions",
3. Implied severe conditions are designated geographically,
4. That my car is used under severe conditions,
5. That my transmission warranty is now void as a result of not changing it's oil on 6/18/08,
6. That he didn't know the 7 conditions related to transmission severe conditions and review them with me to determine if my car is used under those conditions,
7. Telling me to call Hyundai to learn these conditions, and
8. Telling me a technician looked at the oil on the end of the dip stick and determined it was due for a change (I doubt that's possible, but that's another issue.).

IMO, Felipe is either an ignorant Hyundai Service Manager, or, attempting to drum up needless service charges for their customers.

I reported my experience in writing to Adam Connolly (I believe the owner). While he didn't justify or critize Felipe's actions, he said he supported him. That leads me to believe Felipe's attempt to perform needless service on my car at my expense is a Herb Connolly company supported action. I would highly recommend avoiding this company for automotive repairs.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Herb Connolly Hyundai:
I went on line to request a Quote. They were the first ones to get back to me. I check several other places on the Automile in Norwood were I also live. Hoping I could get the best deal in my own backyard. But I could not. I first spoke with Adam who then directed me to Shadia. They were friendly and very courteous. And gave me a lower price by about two thousand dollars lower than the people in my own backyard in Norwood. I would recomend Adam, Shadia, and Herb Connolly Hyundai to everybody. They will beat all the competitors prices and customer service.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Herb Connolly Hyundai:
I wrote an email inquiry and was responded to within a day, in a very polite and helping manner. Adam recommended Wens to me and Wens was friendly, low-pressure and very helpful. I ended up buying an Elantra which i love and getting out of my bad lease. I'd recommend this dealership.

Thanks!

Miranda

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Herb Connolly Hyundai:
The entire sales staff at Herb Connolly is very professional and very friendly. The sales person (Wens Prophet) who sold me my first hyundai tucson (my first new vehicle)was very knowledgeable about the product and was able to answer all my questions, which made buying the vehicle that much easier. Even after the sale was complete I was able to and still am able to call in with whatever questions I have regarding my vehicle.
The service staff is also wonderful. I've had no complaints about the service I've received and I'm sent updates/reminders via mail and email so I know when to bring my vehicle in for servicing.

Thanks Guys! and great Job!

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