Heritage Toyota Harrisburg - Service Center

Took all day for inspection and oil change. I specifically requested first service appt of day and they never finished my car until 5:15. Unless you sit and wait, you car will be last in their l specifically requested first service appt of day and they never finished my car until 5:15. Unless you sit and wait, you car will be last in their lineup. When I scheduled my appointment three weeks in advance, I told them I needed it done as soon as possible and the person assured me she would put me down to be first done that morning and they would call me as soon as it was finished. I dropped off my car the night before so it would be there and ready when they opened. I have young children so I did not want to make them wake up early and just sit in the waiting room while the car was being worked on. At 1pm I get a call that they need to do some service to my car and I approved it also mentioning that I need this done asap and please call me as soon as this is done. At 4:30 I called to see what was going on and they told me it would be done by 6pm giving me the excuse that it needed additional service. I get that, however, if they had started my car first thing as I was told it would be, they would have know this within an hour of starting, not at 1pm. This is the 2nd time this has happened to me at this dealership and I will no longer go back to this service department. Bobby Rahal, here I come! More