Highland Park Ford Lincoln - Service Center

Quick diagnosis and fast turnaround. I appreciated the service manager's professionalism and felt like I was prioritized rather than dismissed. I appreciated the service manager's professionalism and felt like I was prioritized rather than dismissed. More

Excellent service like the professional way they behave from sales to service Advisers specially Adam and Steve .I am satisfied and happy to visit there from sales to service Advisers specially Adam and Steve .I am satisfied and happy to visit there More

Had a sensor fault warning light previously fixed by this dealership, and light came on again 1 week later so made an appointment since I had time constraints. Explained situation to person on the phone and dealership, and light came on again 1 week later so made an appointment since I had time constraints. Explained situation to person on the phone and made an appointment for one week later and was told the work would take 1 hour. When I got there they first said they did not take appointments so I showed them the email and text confirmations. Then told I was behind several people and no estimate on time. Then a rude manager type person came in and said no one takes service appointments (Glenview does) but finally relented they it should be about 1.5 hours. I’ve used their Quick Service drop in for oil changes and that’s good, so I would have just come super early had they been honest on the phone. I did appreciate the updates while there and the explanation after. But bad communication upfront and upon arrival. May go bad for oil changes but not for other service. More

Great service- professional and efficient. My car is running perfectly. Thank you for your help! My car is running perfectly. Thank you for your help! More

Adam and the fine fellow who drove me to and from the dealership. I found very good communication about my car and giving me rides very much helped me understand what I was spending money on. dealership. I found very good communication about my car and giving me rides very much helped me understand what I was spending money on. More

Very friendly and knowledgeable. Rocky was great to deal with. He was very friendly and knowledgeable. He is definitely an asset to your company. Chris is wonderful to talk to and to Rocky was great to deal with. He was very friendly and knowledgeable. He is definitely an asset to your company. Chris is wonderful to talk to and to work with. He is a great person. More

All the issues were resolved ! The transmission it's still slipping. They said that on their test drive it didn't . As soon as I start driving it's slipping The transmission it's still slipping. They said that on their test drive it didn't . As soon as I start driving it's slipping More

Staff is very cooperative and efficient. Waiting area ambiance is well maintained.keep it up. Waiting area ambiance is well maintained.keep it up. More

The staff consistently exceeds expectations. . they're friendly, prices are reasonable and they explain what they're doing every step of the way. . they're friendly, prices are reasonable and they explain what they're doing every step of the way. More

Always a positive experience at Highland Park Ford service. Chris is very attentive to my service needs service. Chris is very attentive to my service needs More