Hilton Head Lexus
Hardeeville, SC
Filter Reviews by Keyword
By Type
Showing 223 reviews
MUST share our wonderful experience at HILTON HEAD LEXUS HARDEEVILLE. Three months ago my wife & I (along with our 2024 RX350) moved to SCHH in Bluffton. How fortunate for us to have the BEST dealership i HARDEEVILLE. Three months ago my wife & I (along with our 2024 RX350) moved to SCHH in Bluffton. How fortunate for us to have the BEST dealership in South Carolina right in our backyard- HILTON HEAD LEXUS HARDEEVILLE. From the moment we drove into the service entrance, we knew this was our “forever “ dealership. Our first visit was a 15K mile service maintenance. We were immediately welcomed by an EXTREMELY personable & cordial employee - SCOTT (Doc) WALTERS- directed us to the HILTON HEAD LEXUS’s cozy lounge & took our vehicle to service. In a short time, we met with our MASTER CERTIFIED SERVICE CONSULTANT STEPHEN SCOTT MANKIN. STEPHEN was personable, knowledgeable & professional. He told us exactly what to expect on our visit: the LEXUS COVENANT which promises that “LEXUS WILL TREAT EACH CUSTOMER AS WE WOULD A GUEST IN OUR HOME.” And STEPHEN SCOTT MANKIN delivered on that!! Thank you STEPHEN. STEPHEN SCOTT MANKIN is another great representative of HILTON HEAD LEXUS HARDEEVILLE. Upon completion of our service, he explained to us everything that was performed on our RX350 & then presented us with our newly-washed vehicle. No upsell. How refreshing! In today’s big-box store world it’s so comforting to be treated like a valued customer instead of the “next number in line.” During our visit we also met the man who commands the HILTON HEAD LEXUS SERVICE DEPARTMENT - MASTER CERTIFIED SERVICE DIRECTOR EVAN KALLAS. He took the time to talk to us & answer any & all questions we had. EVAN KALLAS IS “THE MAN” at HILTON HEAD LEXUS. He will (and did ) go above & beyond to make sure you leave his department satisfied. We can vouch for that! Thank you EVAN! We know we’re in great hands with you & your HILTON HEAD LEXUS family. And finally, SALES CONSULTANT & TECHNOLOGY SPECIALIST KEIONDRE MCCLINTOCK. He is another professional & wonderful representative of HILTON HEAD LEXUS. KEIONDRE MCCLINTOCK is someone you should know! He embellishes the HILTON HEAD LEXUS experience. Need a Lexus, see KEIONDRE. Need your questions answered, see KEIONDRE. Need the truth, see KEIONDRE!!! Thank you EVAN KALLAS & your HILTON HEAD LEXUS family for making it feel like we’re home again!!!! And props to GM SCOTTY HERRIN! You’ve built a magnificent dealership - HILTON HEAD LEXUS in HARDEEVILLE. Julie & Bob Pellegrino (HILTON HEAD FAMILY FOR LIFE) More
We just bought a second Lexus, an 350RXH to go with our ES350 Ultra Luxury. Jenifer C, the salesperson was very helpful , informative and patient with us. Walt H, the new car manager was also very helpful ES350 Ultra Luxury. Jenifer C, the salesperson was very helpful , informative and patient with us. Walt H, the new car manager was also very helpful. The F&I department went very smooth. Overall, we are very happy. More
We have bought 3 high end Lexus’s from this dealership. They have been amazing until recently. Last month purchased an LC. Our sales person texted “us to do our own research” She received a nice commission They have been amazing until recently. Last month purchased an LC. Our sales person texted “us to do our own research” She received a nice commission from our purchase. We did not receive a Thank you or follow up email from her or the sakes manager. Very disappointing. More
This dealership is amazing! We had a blowout on I95 during our travel from Florida to New York. Since it was a Sunday nothing was open to get the repair that me needed. Lexus ro We had a blowout on I95 during our travel from Florida to New York. Since it was a Sunday nothing was open to get the repair that me needed. Lexus roadside assistance towed our car to Hilton Head Lexus, We were 30 minutes away from the dealership and without a car, First thing Monday morning we called the service department (we spoke with Alex) and they had it inside their shop and told us that they had the factory tire in stock and luckily we didn’t need a new rim. Not only did they do the repair immediately, they sent a driver free of charge to come pick us up at the hotel that we were stranded at, we were back on the road at 11:30 am. Our car was washed, vacuumed and ready to go. I couldn’t ask more than that…amazing service! Thanks you Hilton Head Lexus. More
The Hilton Head Lexus Dealership has terrible customer service for sales. I purchased a pre-owned Lexus 450h and paid for the 6 mons, 6K mile warranty. I also paid to have the vehicle touched up and detai service for sales. I purchased a pre-owned Lexus 450h and paid for the 6 mons, 6K mile warranty. I also paid to have the vehicle touched up and detailed, AND painted, all of which should have been done prior to vehicle being presented on the lot. It took two additional visits to have the vehicle finally presented in condition to drive off the lot. This is not only my standard, this is the Lexus Brand standard. This dealership is the exception. Absolutely awful follow through after they take your money. Stay away!! Go somewhere else. And definitely don't buy from here if you don't live in the area!!! STAY AWAY!!!!! More
Very please with this dealership. Whenever I have a question, all I do is call and if they can't answer right away they actually call me back! Very happy that we went with Lexus of Whenever I have a question, all I do is call and if they can't answer right away they actually call me back! Very happy that we went with Lexus of Hilton head. More
I purchased a 2020 Lexus RX 350 on November 1. A lot of the negotiation for my trade was completed in advance by phone and text and even my credit application was completed online. When I arrived A lot of the negotiation for my trade was completed in advance by phone and text and even my credit application was completed online. When I arrived at the dealership, I had the test drive with my salesperson, Maria Horan who was very knowledgeable and helpful and the paperwork with Cam, who was very patient in explaining the details. The general manager, Mr Herrin even came over to introduce himself and make sure that I was satisfied with my experience. This was truly a 5 star experience and I am very pleased with my purchase and the interaction with everyone at the dealership. More
Lee assisted us with our new purchase of our RX350L suv with a trade and we couldn’t be happier with the price of the trade we got and the purchase of this beauty of a vehicle. Cam was great with the paper with a trade and we couldn’t be happier with the price of the trade we got and the purchase of this beauty of a vehicle. Cam was great with the paperwork explained quickly and out the door we go! HIGHLY RECOMMEND Hilton Head Lexus for all of your buying and service needs! More
Fantastic service experience! We were vacationing and serious malfunction indicator lights went off with an 8 hr trip ahead. Justin F took great care of us and we were in and in a We were vacationing and serious malfunction indicator lights went off with an 8 hr trip ahead. Justin F took great care of us and we were in and in a very short period of time. The tech team diagnosed the issue and installed a new part. Truly a blessing to have stopped here and to be serviced by Justin and his team. The complimentary snacks and friendly staff/customers made our short stay enjoyable. Back on the road with assurance all is well. Thank you and God bless!! More

