Hines Park Lincoln - Service Center

This year at this dealership went from a 10 to 1 . Customer service is terrible. Was thinking about buying a new vehicle but not now . I’m going somewhere else!!!!!! Customer service is terrible. Was thinking about buying a new vehicle but not now . I’m going somewhere else!!!!!! More

Negative experience with the service department. Had an appointment for 9:00.this morning for a check engine light, oil change and a recall. I hadn't heard any updates so at about 3:00 I texted my Had an appointment for 9:00.this morning for a check engine light, oil change and a recall. I hadn't heard any updates so at about 3:00 I texted my service adviser for an update I was told they would need to keep my car for about a week due to technician availability. I asked if i could pick up my car and bring it back when the tech was available and was told no. It would have been nice to have been notified before I left the car. Apparently, an appointment is only fmto see a service advisor and doesn't get you service. At what point was my service advisor going to notify me that it would be a week? Very dissatisfied. Will take my care elsewhere for service. More

Hines Park Lincoln Service Department is EXCEPTIONAL! This department really gives the customer "old school" quality service that you rarely see anymore! You buy a vehicle from Hines Park and you are tr This department really gives the customer "old school" quality service that you rarely see anymore! You buy a vehicle from Hines Park and you are treated wonderfully the entire life of your car! More

They have had my 2017 Lincoln MKC for over a month trying to fix a blown transmission. They continue to claim they can't get parts and don't have adequate staffing. Management issues are hampering their se to fix a blown transmission. They continue to claim they can't get parts and don't have adequate staffing. Management issues are hampering their service delivery. More

The staff was kind and friendly. The service department was clean. They had my car back in a promptly. was clean. They had my car back in a promptly. More

Everything was great about my hines park experience except when tire was changed tire sealant was left smeared on my mag wheel. except when tire was changed tire sealant was left smeared on my mag wheel. More

The best part of getting our car serviced was the staff. Rebecca and Jeff were so helpful, attentive, and kind that it made our experience pleasant! Lincoln really got it right with costumer service with th Rebecca and Jeff were so helpful, attentive, and kind that it made our experience pleasant! Lincoln really got it right with costumer service with these two wonderful individuals!!! More

Quick Lane is Fantastic. Truly a quick trip for an oil change. Vehicle went in at appointed time and was ready about 35 minutes later. change. Vehicle went in at appointed time and was ready about 35 minutes later. More

Efficient, Friendly, timely, clean, seamless. I had to change my appointment at the last minute too. They did not miss a beat Great service department change my appointment at the last minute too. They did not miss a beat Great service department More

It is always a pleasure to take my car to Hines Park Lincoln. The work is always thorough and done in a timely manner. That’s what matters in car ownership. Thanks for all you do. Lincoln. The work is always thorough and done in a timely manner. That’s what matters in car ownership. Thanks for all you do. More