Bought my jeep out in Aberdeen, live out here, had transmission problems with my jeep and got it to their shop since it is only a mile from our house. It took them 3 days to "look" at it, and tell me the problem was associated with my bumper and they wouldn't do warranty work on it. They also informed Chrysler that it was modified and that I was at fault for the transmission overheating, which wasn't even the problem I took it to them for, it had no 2nd through 5th, the temp was fine. Their transmission tech, who I never even got to speak to, said it was the bumper that caused it. I asked the rep, basically you are telling me that even though I bought it from Jeep like this, you wont cover it, and he said yes. I walked on their lot and took a picture of their jeep they were selling, "modified" and the bumper is almost identical. Awesome, so, I was forced to pay the tow bill from Hagerstown to Aberdeen since they wouldn't work on it and told Chrysler it was my fault and shouldn't be covered. In the end, the other dealer made a lot of money, kept a customer, and it was still covered under warranty by Chrysler. I will never take my Jeep to Hoffman.