his was the MOST POSITIVE new car buying experience I have ever had and for the record I have been involved in 5 new vehicle purchases in my lifetime so far.
I started by inquiring about the vehicle online through the Hoffman Automotive Website. Mrs. Jack responded to all of my questions. I responded to Mrs Jack with photos of my trade and stated which stock number they had that I was interested in. I was then later contacted by Terry Phillips after I made Mrs Jack aware of my intentions to purchase a specific stock number. I had previously test drove at a different location but was not given a bottom line price because the dealer knew that I was going to shop at Hoffman's to also get a bottom line price. This other dealer stated "That's not gonna happen." I see now that they (the other dealer) must have feared how well I was going to be taken care of at Hoffman Automotive. Terry was able to handle most everything over the phone and credit application via Chrysler online. The entire process when I arrived that very same evening took less than an hour (57 minutes to be exact), which was one of my prerequisites if I came the next morning to purchase (my wife and I had planned on shopping the next morning and time was of the essence). Terry was committed to getting me in and out in less then 1 hour even though the plan had changed from pick up Saturday morning to Friday night. I later discovered that Terry was scheduled to be off at 5:00pm. I only point this fact out because it was approximately 7:00pm when I exited the lot and took delivery of the vehicle. You could never even tell that he was suppose to be on his time versus taking care of a customer. I can not speak highly enough of his professionalism. He did not miss a beat. Took his time to thoroughly go over the vehicle, sync my phone, inspect the vehicle inside and out, the list goes on and on......
True Customer Service is Priority #1 at Hoffman Automotive.
I have already recommended them to several friends and acquaintances and will continue to do so!! Keep up the GREAT JOB!
I Recommend This Dealer:
Terry Phillips, Mrs. Jack & the F&I Manager.
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