Honda Of Bay County

Fast, professional, thorough. My service advisor, Dennis, is knowledgeable, friendly, and willing to explain in detail. Visiting any other dealership for service was always a chor My service advisor, Dennis, is knowledgeable, friendly, and willing to explain in detail. Visiting any other dealership for service was always a chore; I feel good about my service visits here. More

Service advisor needs to listen to the customer more than try to figure out why a customer is bringing in a vehicle. This will avoid going back and forth and avoid any confusion or rigmarole. I brought my ve try to figure out why a customer is bringing in a vehicle. This will avoid going back and forth and avoid any confusion or rigmarole. I brought my vehicle in for an issue with the fuel system as my injectors were replaced via recall from Honda February of 2024 after having to wait three months for the parts to arrive. The website of “my Honda.com” where I log in and have my vin and info at showed a recall on the fuel pump and being my vehicle is doing what it was doing prior to the fuel injectors being replaced I wanted them to check on this matter so I scheduled online to bring the Pilot in. I had to ask for a manager because either the advisor was not understanding English or doesn’t understand what she was reading on the screen from prior visits. I shouldn’t have to wait 45 minutes to explain why I am there and what needed to be looked at. More

The service employee Michelle had fantastic customer service during my entire process. When I return for service it will be because of her. service during my entire process. When I return for service it will be because of her. More

The business was clean, coffee was available staff was excellent. Transportation was available if needed. It was a pleasure doing business with you excellent. Transportation was available if needed. It was a pleasure doing business with you More

Friendly staff with a clean and comfortable waiting area. Efficient and detailed service technicians. Great scheduling accommodation. Efficient and detailed service technicians. Great scheduling accommodation. More

Recently relocated to the area after a long term relationship with our other Honda dealership. So far, so good! relationship with our other Honda dealership. So far, so good! More

Honda of Bay County gave me a great price on an oil change and tire rotation. Itvwas done very quickly, too. change and tire rotation. Itvwas done very quickly, too. More

Was not pleased that programing a key fob had an additional hidden $21.60 shop charge on top of the $135 programming fee. I was told this was a waste disposal fee. I complained that there was no w additional hidden $21.60 shop charge on top of the $135 programming fee. I was told this was a waste disposal fee. I complained that there was no waste so I should not have to pay this fee. Iwas told there was nothing they could do, it was on all service tickets. That is just wrong! More

We had excellent service from our Honda. Michelle Rodriguez was our service coordinator. She has always worked hard to make sure we are satisfied and work completed as promised. I can’t say Michelle Rodriguez was our service coordinator. She has always worked hard to make sure we are satisfied and work completed as promised. I can’t say enough good things about her. We are pleased as always and we prefer to deal with Michelle. I’m More