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Honda Of Middleburg Heights
Middleburg Heights, OH
379 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 379 reviews
January 20, 2026
I wish i could give them zero! I purchased a 2012 Honda ridge line not even two years ago. despite the many repair and maintenance costs from the "certified used" vehicle comes a m I purchased a 2012 Honda ridge line not even two years ago. despite the many repair and maintenance costs from the "certified used" vehicle comes a manufacturing defect where twice now a part of my roof has literally broke off while driving on the high way and hit other vehicles. Honda has a policy where they only fix "safety issues" for some reason they do not think my car falling apart in the wind and physically damaging other vehicles is a safety issue. they begrudgingly fixed it the first time after countless back and forth with their terrible "service specialist" and terrible management staff who couldn't care less about their customers. now its happened a second time after either failing to fix or install it properly or just straight up refuse to acknowledge this is a manufacturing defect that is a safety issue to me and other drivers. even though they recently fixed the issue themselves they now refuse to warranty the part or cover a portion of the cost. they do not sell quality vehicles. they do not provide any level of customer service. they do not stand behind the work they do to their vehicles and they do not care if your car is safe for you or the drivers around you. I will never own a honda again, I will never trust honda middleburgh again, and i will forsure never trust their mechanics to fix something. i suggest you do the same More
by ronsky17
Employees Worked With
January 19, 2026
Samantha was pleasant & welcoming. She did not rush things during my service visit. She took the time to answer questions & present future service recommendations. I plan to return for She did not rush things during my service visit. She took the time to answer questions & present future service recommendations. I plan to return for future service visits More
by Marc
Employees Worked With
Samantha (service dept)
January 15, 2026
Hassan is a very helpful and polite man, and he strives to be an outstanding representative for the company. He's a wonderful person and convinced me to buy from them in an amazing way, even though I was o to be an outstanding representative for the company. He's a wonderful person and convinced me to buy from them in an amazing way, even though I was originally planning to go to a Toyota dealership, but because of him, I ended up buying from Honda. More
by Loai allafi
Employees Worked With
Hassan
January 13, 2026
Honda of Middleburg Hts is second to none. Astounding customer service! Patrick, Jamie, Dane, Tim, Michael, and all staff are top notch! They treat you like family, and have your best interest Astounding customer service! Patrick, Jamie, Dane, Tim, Michael, and all staff are top notch! They treat you like family, and have your best interest in mind, Dan C( technician ) is thorough and does exceptional work. Joe F is always attentive to your needs and makes sure everything is done with the absolute best service. Chuck L in parts goes above and beyond for his customers. Patrick’s team is the absolute best! More
by Christine R
Employees Worked With
January 07, 2026
My recent experience at the Honda dealership in Middleburg Heights was very pleasant. Samantha helped me every step of the way. She was very personable, friendly, courteous, and communicated with m Middleburg Heights was very pleasant. Samantha helped me every step of the way. She was very personable, friendly, courteous, and communicated with me throughout the process. The service department did several maintenance tasks and repairs quickly and efficiently. Samantha has excellent customer service skills and would be great to train future staff members in customer relations. Thank you to the whole team for your work and a special shout out to Samantha. More
by Kats1cloud
Employees Worked With
Samantha Chernosky
December 22, 2025
The process of buying my used car was quick and easy from the point I was connected with a sales person to finalizing the deal, and completing the paperwork. the point I was connected with a sales person to finalizing the deal, and completing the paperwork. More
by ckchateau
Employees Worked With
Jake Fritchen
