Honda World of Conway - Service Center

Calvin came right out to help me get checked in. He called when vehicle was done even tho was not able to duplicate my concern but was willing to help to get issue fixed when I could duplicate for h He called when vehicle was done even tho was not able to duplicate my concern but was willing to help to get issue fixed when I could duplicate for him More

Even though the service department was very busy when we arrived, we experienced prompt friendly service. arrived, we experienced prompt friendly service. More

Kim was great and the location is clean as always. Keep up the great work. Keep up the great work. More

They were really great and got my car issue fixed in satisfied time. They game me a nice loaner while they worked on mine. . satisfied time. They game me a nice loaner while they worked on mine. . More

Great customer service ! !! Outstanding teamwork from everybody in the maintenance department this work. I had all of my 60,000 service work performed over three days this wee !! Outstanding teamwork from everybody in the maintenance department this work. I had all of my 60,000 service work performed over three days this week. A special shout to Kimberly Phillips for her positive energy and friendly smile. She is a true asset to your dealership. Keep up the outstanding teamwork !!! More

Waiting room is pleasant, plenty of snacks. Service advisor was great and explained the recall. Service advisor was great and explained the recall. More

I brought my car in with a check engine light on. I spent $2,400 on a laundry list of things they suggested was wrong with it, including new tires. A week later the check engine light came on again I spent $2,400 on a laundry list of things they suggested was wrong with it, including new tires. A week later the check engine light came on again and the dashboard cycled through every major malfunction of the car. I drove directly from my office in NLR to the dealership, and the same mechanic looked at it again. This time I was told it was my turbo which I had replaced one year earlier for $2,500, and my engine. The overall sentiment was they could give me a quote for another new turbo and new engine, or, it was highly suggested that I get a new car. I drive a 2018 Honda Accord with less than 165,000 miles. They said I had sludge build up in my engine. I only bring my car to Honda World for servicing, and they handle all of my routine maintenance and oil changes. There should be no sludge build up in a car that should easily be able to run for another 100,000 miles. I’m so disappointed. I’ve been a loyal Honda driver for 32 years. If I have to replace my vehicle, I would not be willing to entertain a Honda given how poorly I was treated, and how they clearly do not stand behind their work. And frankly, that’s sad because I’ve always gotten great service from Honda World in the past. I’m out thousands of dollars because of them now. It’s sickening. More

Always professional and waiting room is clean and inviting . Nice that there are snacks and a place to get drinks as well . inviting . Nice that there are snacks and a place to get drinks as well . More

I was greeted by name and the service was completed rapidly. Couldn’t be happier. rapidly. Couldn’t be happier. More

Excellent service staff. Wait time was short for the work done. Whole staff is friendly and courteous!! Wait time was short for the work done. Whole staff is friendly and courteous!! More