Honda of Cleveland Heights

Adam is the salesman we worked with. His efforts to get us a decent deal on our lease were the MAIN reason we leased our Honda CR-V Hybrid from Honda of Cleveland Heights. He was also ve His efforts to get us a decent deal on our lease were the MAIN reason we leased our Honda CR-V Hybrid from Honda of Cleveland Heights. He was also very patient. I recommend him highly! More

Tye was our Sales Representative, He was the most helpful and wonderful representative. Tye was personal and made you feel like he cared. Very Knowledgeable and helpful and we had a great experien helpful and wonderful representative. Tye was personal and made you feel like he cared. Very Knowledgeable and helpful and we had a great experience. Anything that needed to be rectified he did and we were satisfied. He gets an “A “ !!! Since my dad was elderly, Ty was very polite and we appreciate the customer service we got from him. Good Job More

I purchased a 2023 Honda Ridgeline with less than 20 miles and It has had issues since I purchased it. There is a terrible rattling noise that cannot be found and everything i take it there for service miles and It has had issues since I purchased it. There is a terrible rattling noise that cannot be found and everything i take it there for service the say it's a different malfunctions part every time. My vehicle has ben to this dealership for repairs and issue almost 10 times! This Truck is junk and I feel it is not safe! More

Fast and reliable and the service was as good and beautiful also the car with great value beautiful also the car with great value More

Roman was very knowledgable and honest to work with. He was transparent and not pushy. Highly recommend him and this dealership! He was transparent and not pushy. Highly recommend him and this dealership! More

Disappointed in Finance Process – Felt Misled The finance department really left me disappointed. Anthony from finance showed me loan terms with a 19.76% interest rate. I double-checked and asked finance department really left me disappointed. Anthony from finance showed me loan terms with a 19.76% interest rate. I double-checked and asked him if that was correct—he said yes and blamed it on me having an existing open car loan, even though mine is almost paid off and doesn’t need to be traded in. I let him finish his explanation, then told him I was pre-approved with Navy Federal at 8.54%. Suddenly, his tone shifted—he seemed surprised and said, “Really?” and tried to steer me toward their financing anyway. He then insisted I get a cashier’s check from Navy Federal. While I was calling Navy Fed to confirm, my salesperson, Marcello, also came over to push the cashier check narrative. When the Navy Federal rep got on the phone, she explained it was a live draft loan check and walked me through how it works. Right after that, Anthony came back and said, “Good news—we can match what Navy Federal offered—9.1%.” Again, that’s still higher than my pre-approval. I had the rep explain their check process to him directly. Anthony then came back and said the dealership doesn’t like accepting live draft checks because of past processing issues. After that, he tried again to push me into their financing. I reminded him that Navy offered me more funding with nothing down. He then asked, “If I could get you that with warranty and GAP included, would you take it?” I said yes—but the whole process felt shady and pressuring. The part that bothers me the most is that he started with nearly a 20% interest rate, then suddenly dropped to 9% after I mentioned my pre-approval. That’s a huge red flag. Even before arriving, I did their pre-qualification process online and was “approved,” but no one ever explained for what. Plus, they had already run my credit multiple times. Once I arrived, The salesperson told me to stay around a $25K budget and showed me used or Honda Certified Pre-Owned cars, but when I asked about a brand new Civic, which is also in the $25K range, he acted like it wasn’t a reasonable ask. I’m not desperate, and I’m far from uninformed. I left feeling disappointed and frustrated by the lack of transparency and the pushy, inconsistent finance process. Do better. More