Honda of Danbury

My initial experience of the service from this dealership was disappointing. I felt that more work than was necessary was done to my car and I was not vigilant enough to catch it before the work was done. was disappointing. I felt that more work than was necessary was done to my car and I was not vigilant enough to catch it before the work was done. What really impressed me about this dealership was their actions after they found out that I was not pleased with my service. The dealership could have just walked away and said that I should have spoken up when the work was done and they would have been correct is saying so. Instead they really listened to my concerns and took actions to make it right. There are always going to be mistakes and miscommunications, sticking with the customer (me) and working together toward a resolution makes a big difference. This is the kind of commitment to service that will bring me back. Thanks, Greg PS Special Thanks to Brian Beanland More

I first spoke with John 3 yrs ago and purchased a new CRV. He was then and remains a very personable,experienced, diplomatic, knowledgeable, no pressure person with a great sense of humor!He always retur CRV. He was then and remains a very personable,experienced, diplomatic, knowledgeable, no pressure person with a great sense of humor!He always returns calls. I returned last week to inquire about the trade-in/new purchase offer and preferred to only do business with John. He is an valuable asset to the company. It is very hard to find people like John. More

Carlos went above and beyond meeting all of my expectations in purchasing the new 2012 Honda Civic EX. He was charming, his personality was exuberant, he had a very friendly attitude, and a great expectations in purchasing the new 2012 Honda Civic EX. He was charming, his personality was exuberant, he had a very friendly attitude, and a great sense of humor. He did the best he could to accommodate my needs, and he met every single one of them. I would highly recommend Carlos as a car salesman to all of my friends. :) More

Tony was terrific. He provided all of the information we needed without "stalking" or being pushy. We came in to scout vehicles. He greeted us, realized we wanted to explore on our own and gave us the spa needed without "stalking" or being pushy. We came in to scout vehicles. He greeted us, realized we wanted to explore on our own and gave us the space to do so (though he was smart enough to give us his card). When we were ready, we asked for him and he readily provided all of the information that we needed. He also encouraged us to look online for internet specials for the cars in which we were interested. Finally, when we were ready, he allowed us to take the car for a test drive. All in all, the easiest and most pleasant car buying experience I've ever had. More

Excellent Service. John is the best Auto Sales professional we have ever encountered. We had all the information in one visit and were out the door with our new Pilot in under one hour. Both my professional we have ever encountered. We had all the information in one visit and were out the door with our new Pilot in under one hour. Both my wife and myself were impressed with how smooth it went. You know the drill with most dealerships.... This was actually a pleasant experience... More

It was absolutely wonderful working with this dealership and Angelo Gutierrez in particular. Gutierrez and the financing staff there went above and beyond to get me the best possible financing package and e and Angelo Gutierrez in particular. Gutierrez and the financing staff there went above and beyond to get me the best possible financing package and even encouraged me to go online and do the research before they sold me the car. I would highly recommend them, particularly to women concerned about being ripped off or otherwise disrespected. They were great! More

I have bought & serviced cars for 33 years and Honda of Danbury is by far the Best Dealership we have dealt with! From new Car Sales to Service they have exceeded any other Dealership that we hav Honda of Danbury is by far the Best Dealership we have dealt with! From new Car Sales to Service they have exceeded any other Dealership that we have dealt with. Having never owned a Honda before 2007, We are now exclusively a Honda Household. Additionally my Sister bought 2 cars from Danbury Honda & my parents purchased their Honda from them as well! They are the most Professional, Courteous, Honest, Fair and Reliable Dealership that we have had the Pleasure to Deal with. From their Receptionist, to their Sales & Management teams, you won't be disappointed by their outstanding Customer Service and focus on helping everyone that enters their Dealership. They actually have the Best Interests of the Consumer at heart and make what could be a very stressful situation, a stress-free and pleasant experience. We have basically dealt with each of the Service Advisers and each of them have been Great! This Dealership excels in all aspects from Sales to Service. They are by far "THE DEALERSHIP" to see when you are looking for a great automobile, or for the Best in Industry Service! More

I had a great experience at Danbury Honda. The sales man Carlos was very friendly and took the time to sit with me and my family and go over all options available to me. He then had us speak to the manager Carlos was very friendly and took the time to sit with me and my family and go over all options available to me. He then had us speak to the manager Robert who was also very friendly and very helpful. They made me a deal that I was very happy with for my new CRV. Carlos also gave us a tour of their facility and it looks great. Friendly employees and great service, I will definitely be back to Danbury Honda. More

We had a great experience from the moment we walked in to buy a USED Honda Pilot through the point of us actually purchasing our NEW Honda Pilot. The dealership provided great transparency into their process buy a USED Honda Pilot through the point of us actually purchasing our NEW Honda Pilot. The dealership provided great transparency into their process and details about arriving at the final sales price. They were very open to hearing about competitor pricing and working with us to arrive at a deal that both parties were happy with. More

Our experience with Honda of Danbury was great. We went into the dealership just to look and never felt pressured. John Francisco was a great salesman. He listened to our needs and heard my desire for a into the dealership just to look and never felt pressured. John Francisco was a great salesman. He listened to our needs and heard my desire for a Pilot. Since the new vehicle would be my wife's, John suggested she drive the bigger Pilot before deciding if we wanted a CR-V. He told us before she drove it, "It is going to be too big for her but you should try it anyway." He was right and never tried to get us into a bigger, more expensive Pilot. Nice, down to earth, friendly and attentive salesman. Jim worked with us on financing and he was a pleasure as well. He explained our options and never pressured us into add-ons. His explanations were thorough and he encouraged us to choose what worked for us and we ultimately decided only to add the Honda Care plan. With so many advanced electronics, it just made sense. He also gave us time to investigate the impact of refinancing our mortgage on our credit score. All in all the experience was great. A special thanks to everyone for putting up with our 21 month old, hyperactive son. John repeatedly checked in with him and gave him a toy car to play with. Jim gave us space to address his need to shut his office door. The rest of the sales and finance team gave smiles, encouragement and laughs as our son pretended the showroom was his playground screaming and running around. We were embarrassed enough at his unusual behavior and they never made us feel horrible. We should also explain the reason for the antics was the present he had for us in his diaper. We didn't realize until we got in our car to drive away. Sorry for the smell but thanks for a painless and refreshing car buying experience. More