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Honda of Downtown Chicago
Chicago, IL
238 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 238 reviews
May 25, 2025
I bought a used vehicle and three days later after purchasing the vehicle it would not start.This was my very first time trying to drive the vehicle after bringing it home. Honda service technicians c purchasing the vehicle it would not start.This was my very first time trying to drive the vehicle after bringing it home. Honda service technicians could not figure out the problem. I took it to Ford and found out it was a power draw from the BSM. I didn’t get the extended warranty because I was under the impression that this was a working vehicle. Honda is giving me the run around about paying for the damages. It’s been a month and I have not been able to drive my vehicle. I was told by the sales person if any immediate issues arose that they would fix it. This is definitely a fraud case. I believed this to be a reputable business and not some Joe Smoe establishment. I was sold this car under false pretense. There couldn’t have been a proper maintenance check. The service technician informed me that they were not equipped to figure out what was wrong with the car. There wasn’t any light indicators on the dash. I am very disappointed. More
by r.culpepper07
Employees Worked With
Jalissa, Tyson Estle
May 16, 2025
Had an appointment yesterday at 7:30 pm to see a pre-owned car. This was confirmed by Ben. I received a confirmation email and text from the dealership. I was told to see BEN or TYSON upon arrival. pre-owned car. This was confirmed by Ben. I received a confirmation email and text from the dealership. I was told to see BEN or TYSON upon arrival. WE DROVE ONE AND A HALF HOURS IN BUMPER-TO-BUMPER TRAFFIC ON THE KENNEDY TO GET TO THIS DEALERSHIP. WHEN WE ARRIVED AT 7:15 PM, WE WERE TOLD THE CAR HAD JUST SOLD AT 6 PM. NOT ONE PERSON CALLED OR TEXTED TO LET US KNOW THIS! THEY WANTED TO SHOW US OTHER VEHICLES WHEN WE GOT THERE. WE DO NOT DO BAIT AND SWITCH, SO WE LEFT IMMEDIATELY. THIS PLACE IS SHADY. RUN! THEY WASTED OUR ENTIRE EVENING! More
by RUN!
Employees Worked With
BEN, TYSON,
April 28, 2025
I bought my 2020 Insight from Tracy Holmes and she is absolutely awesome and she does her job very well. I had my my car for almost two weeks and I love it. GO SEE TRACY!! absolutely awesome and she does her job very well. I had my my car for almost two weeks and I love it. GO SEE TRACY!! More
by Tracyholmes41
Employees Worked With
Tracy Holmes
April 19, 2025
Giovanni was great! Very considerate, accommodating, attentive, literally all the adjectives to describe amazing customer service. Definitely will ask for him again next Very considerate, accommodating, attentive, literally all the adjectives to describe amazing customer service. Definitely will ask for him again next time! More
by kiannahearns
Employees Worked With
Giovanni
April 17, 2025
My service advisor Darrius was knowledgeable and efficient to ensure proper execution of services. He communicated effectively and timely and I was valued as a customer. efficient to ensure proper execution of services. He communicated effectively and timely and I was valued as a customer. More
by Justin
Employees Worked With
Darrius
March 30, 2025
Sales rep Jordan a perfect mix of personality and professionalism. Helped me ensure Ridgeline would fit in building garage. Had solid trade in advice. No xx. He’s a keeper. professionalism. Helped me ensure Ridgeline would fit in building garage. Had solid trade in advice. No xx. He’s a keeper. More
by Bugcordts
Employees Worked With
Jordan Vega
March 24, 2025
Very inconsiderate when scheduling an appointment. They made wait 12 hours for service. Granted I had extra repairs,but not right to wait that long for my car. And they didn't contact me until 2:30 They made wait 12 hours for service. Granted I had extra repairs,but not right to wait that long for my car. And they didn't contact me until 2:30 pm for let me know about additional repairs. More
by staciadavis33
Employees Worked With
Ishmel
March 20, 2025
My last purchase of a vehicle was at Honda of Downtown Chicago in 2012. I have not returned to buy a new vehicles since then. Not really their fault. I am still driving my 2012 Honda CR-V now with 533,286 Chicago in 2012. I have not returned to buy a new vehicles since then. Not really their fault. I am still driving my 2012 Honda CR-V now with 533,286 miles (<- not a typo!) Reeently my air conditioning needed servicing and David and Giovanni were extraordinarily kind and helpful in getting my car serviced. Everything about the service department ran smoothly. If I ever do buy another car, it will definitely be a Honda and it will be at this location. Thank you David and Giovanni for making this experience as pleasurable as possible. You guys rock! More
by marcjacobs
Employees Worked With
David, Giovanni (why aren’t their names listed?)
