Honda of Fort Worth

Obed is the best! So so so happy with my 2026 Honda Civic Hatchback! Thank you again! So so so happy with my 2026 Honda Civic Hatchback! Thank you again! More

Excellent purchasing experience. Knowledgeable sales and finance personnel. Prompt service. All questions answered. No high pressure on purchasing options. Highly recommend Knowledgeable sales and finance personnel. Prompt service. All questions answered. No high pressure on purchasing options. Highly recommend More

Great communication and balance between business and taking care of business very helpful and great salesman if need another vehicle I know who to go to now taking care of business very helpful and great salesman if need another vehicle I know who to go to now More

Erica did a good job of keeping us informed regarding the repairs. I will request her next time if possible. repairs. I will request her next time if possible. More

I would highly recommend Marcus. He was very professional and gave excellent service. He listened to what I wanted, helped me weigh my options and made the whole process of purchasin He was very professional and gave excellent service. He listened to what I wanted, helped me weigh my options and made the whole process of purchasing a new vehicle as painless as possible. More

Honda of FW is clean, comfortable for those waiting, and provides a nice assortment of beverages and plug ins for laptop or phone needs. All departments have great communication. provides a nice assortment of beverages and plug ins for laptop or phone needs. All departments have great communication. More

Awesome Maryann Laundry was so helpful and patient. She got us in the car we wanted. She got us in the car we wanted. More

AVOID this dealership! I strongly advise caution when considering this dealership’s service department. What should have been a straightforward recall repair resulted in ov I strongly advise caution when considering this dealership’s service department. What should have been a straightforward recall repair resulted in over seven visits. My vehicle was returned with a fuel leak—an issue that took more than three months to properly diagnose and address. This repair only moved forward after I repeatedly followed up with detailed images and documentation to prove that something was wrong, as there was a persistent fuel smell. During the course of repairs, they also lacked professionalism as the back seat was stained all over and seat belt buckles were scraped. I promptly reported this, supported by images, to the service managers upon picking up the vehicle. However, the matter was neither acknowledged nor resolved. Communication throughout this process was extremely disappointing. Although a mobile number was provided for follow-ups, my messages were consistently left unanswered. In-person interactions were equally frustrating—despite maintaining a respectful and polite tone, I was met with defensiveness from the service manager, who appeared more focused on shifting blame to the customer than resolving the issues. Eventually, I had to involve my attorney who reached out to the General Manager, Greg Besson, who initially expressed willingness to offer compensation. Unfortunately, his communication ceased shortly thereafter, and no resolution was provided despite multiple follow-ups. This experience has been deeply disappointing. I have never encountered such difficulty with a recall-related service until this situation involving Honda’s fuel pump recall. Had I known the extent of the complications and lack of accountability at this dealership, I would have chosen a different location where customer care is a priority. If you are considering bringing your vehicle here for service, I recommend exploring other dealerships that demonstrate more professionalism, seriousness and respect for their customers as well as their vehicles. More