After 12 years and 200K miles I needed a new car. Like most anyone who is interested in purchasing a new vehicle, the thought of haggling with a sales person only to have numbers move far from your price point, to then have the salesman “talk to their manager” until you scream “uncle" ranks up there with getting a root canal at the dentist. This was NOT the experience I had at Honda of Joliet with Nelson, Nancy and Tim, the Sales team I worked with. First, a great deal of the initial negotiation was done on-line, which I LOVED. When I arrived, the car I wanted was sold, which began me having PTSD flashbacks of being force sold a car at a higher price, I wasn’t interested in. Instead I was offered a car with more features within the price range I was willing to pay to make up for the other car being sold. I was also offered a very fair trade-in price for the vehicle with the mileage I described above. Nancy, Nelson and Tim were great to deal with and I think I received a good deal, with ZERO sales pressure for add-in sales. Yet, the dealership made their sale as well. Car buying is a process and you have to be realistic in that the dealer will need to make their profit as well. That's why they are in sales. That said, they worked to make sure they did it within my price range. Nelson and Nancy both followed up with me as well a couple of days later to see how I liked my new car and to ensure I was satisfied with taking my second choice. They felt like normal people who understand your concerns and issues working with you, not exclusively for them. Tim introduced himself but widely let Nelson handle the sale,which I appreciated as it avoided the "gang-up" feeling which I had when I bought my last car. at another dealer. That’s truly all you can ask for. Finally, I did not walk out of the dealership until almost 10:45 PM, well after they closed and Tim and Nelson were waiting as I left finance to thank me for my purchase. Nelson, who was obviously tired, sat in the car with me to ensure I understood the cars basic features. As my last car was over 12 years old, "basic" has come a long way. Thanks for your patience dude. High 5 Nelson…and good luck with your lab. Nancy…don’t overfeed the fish! Or you will have to adopt your son a dog.
I Recommend This Dealer:
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