Honda of Lincoln - Service Center

Honda Customer for Life My car stopped running at 5:45pm. Thankfully I was just getting to my apartment. I called Honda of Lincoln who stated it was most likely my battery My car stopped running at 5:45pm. Thankfully I was just getting to my apartment. I called Honda of Lincoln who stated it was most likely my battery or my alternator after describing the problem. They informed me that it was covered by warranty as well as road side assistance. Justin Wiley went above and beyond and offered to drive to me a temporary vehicle to use while my car was being repaired. He arrived at 7:10pm. The important part that really made the service exceptional was that the service department that would normally handle the replacement car was closed. Justin was willing to take my call, and after getting approval from a supervisor, drove the temporary car even though that was not required in his job description. I called road side assistance who arrived to pick up my car ahead of schedule at 7:20pm. The gentlemen that picked up my car dropped off my car, got my car started and rolled up my window at the dealer. He informed me everything was taken care of. I also received text message updates while waiting for him to arrive from the service provider. Every representative that I spoke with either on the phone in customer service, at the dealer, or in person displayed outstanding customer service and empathy for my situation. Yes my car was under warrenty however it is the service that ultimetly provides the satisfaction in this type of situation. At the end of the day my car issue was resolved in under two hours. Thank you Honda of Lincoln. Trevor Roberts P.S. It is worth mentioning that Mike O'Donnell helped me purchase the car nearly three years ago and made my purchase experience amazing as well. I did not take the time then to mention it however I would like to make that apparent now. More

Felt very welcome Didn't plan on trading in that day. I brought my 2009 Honda in for a recall service. Nathan approached me right away. I test drove a new crv, althoug Didn't plan on trading in that day. I brought my 2009 Honda in for a recall service. Nathan approached me right away. I test drove a new crv, although it was very nice I wanted more options which I knew I couldn't afford in a brand new one. Ended up buying a very nice 2014 with a lot of options. I'm very pleased. Nathan was extremely helpful and after a bit of conversation new what I wanted. More

Not the best Honda dealership I've been at Am from California I came here expecting the same service I got back home. All they did is change my oil. No free 5 point inspection?? No free car was Am from California I came here expecting the same service I got back home. All they did is change my oil. No free 5 point inspection?? No free car wash?? Generally basic service I could get anywhere. Am now shopping around More

Quick service My service indicator light with 15% life left came on at York, and I was driving across Nebraska from Denver, I got right in and had an oil change, ti My service indicator light with 15% life left came on at York, and I was driving across Nebraska from Denver, I got right in and had an oil change, tires rotated and 2 filters changed in 30 minutes at Quick Express, great service, great customer service, had 3 small dogs with me and they were welcomed and even given dog treats, thanks!! More

Above and Beyond We have always had excellent, trusted service at Honda of Lincoln. We have been customers there for over 10 years, and have continued to have our veh We have always had excellent, trusted service at Honda of Lincoln. We have been customers there for over 10 years, and have continued to have our vehicles serviced there, even after moving to Omaha. We have always been impressed with their service and always have felt that we could trust them. Recently, they truly went above and beyond to make sure we were taken care of. While on vacation, and on a Saturday afternoon, the air conditioner on our 9 year old CR-V stopped blowing air. The air conditioner had been replaced about a year before, so I called Honda of Lincoln and left a message wondering which parts had been repaired and if we had a warranty. Even though their service department was closed, the Service Manager, Jeff, called me from home and talked me through the repair. He even visited with the Honda service team in Florida and helped them diagnose the issue, which they had initially misdiagnosed. He also checked back in after the repair to make sure everything was working smoothly. I feel as though Honda of Lincoln doesn't just view its customers as income, they truly care about us and our well being. We will continue to service (and purchase) there going forward. More

Help in a jam My son and I were driving from Burlington, Vermont, to Denver, Colorada, in his 2004 Honda Civic. On the second day of our trip, getting ready to sto My son and I were driving from Burlington, Vermont, to Denver, Colorada, in his 2004 Honda Civic. On the second day of our trip, getting ready to stop for the night pulling off I 80 and at the first stop our car stalled. Luckily we were able to get it started again and I asked my son to look up the local Honda dealer. We called and spoke to Bob Vargar. He told us to come in the next day and he would help us as best as he could. Luckily we were able to make it to the hotel and get to the dealership at 7 o'clock in the morning. They took us right in. They had the car up on the lift. The service advisor, Jim Hudson, and the mechanic (sorry I don't know his name), told us that the air compressor had seized and tore our A/C alternator belt. They discovered a way to circumvent the air compressor and get us on the road quicker than I ever could have imagined. My son and I made it to Denver that evening with the help of all the kind people in Lincoln Honda. Everybody was helpful and caring. More

Back in the shop less than a month later A simple software upgrade took hours & the 'check engine' & 'IMA' lights came back on less than 30 days later. I called & they told me to bring it bac A simple software upgrade took hours & the 'check engine' & 'IMA' lights came back on less than 30 days later. I called & they told me to bring it back in, knowing that I was 1100 miles away. When I said that wasn't possible, they told me I'd have to take it to another dealer and have it repaired again (at my expense, of course). I question what, if anything was done on my car since they make sure customers cannot watch as the repairs are done. I had my car in to this same shop a few days after my initial visit for a simple lock repair. (A part had to be ordered.) I advised the customer service rep that I was on a tight schedule and would need to be on the road before noon. They said it would take approximately an hour for the repair. Two and a half hours later I was busy trying to reschedule appointments because I could not get a clear answer regarding how long the repair would take. This likely will be the last Honda car I buy. (It was purchased from a different dealer.) I've purchased nothing but new Honda cars for since the 90's. I am now shopping for something else, anything else but a Honda. My first Accord was a good car. This one has been nothing but a lemon and I've been very unhappy with service I've gotten at this and other Honda dealers. More