Honda of Mentor

Service manager talked to me briefly about the freak issue that occurred with my recently purchased used Traverse. My driveshaft FELL OUT of my recently purchased used 2016 Traverse. (I put 1,900 miles issue that occurred with my recently purchased used Traverse. My driveshaft FELL OUT of my recently purchased used 2016 Traverse. (I put 1,900 miles on the car and this happened, after 3.5 months of owning car.) I had hoped that going to Honda of Mentor and letting them know what happened to my car got leadership/ the team / mechanics thinking about the level of responsibility they have selling used cars. That was not the case. Buyer beware! No check list of “budget” inspection could be given, when I asked for a copy of what is reviewed, I was met with only verbal snarky remarks. Service Manager made it a point to blatantly tell me he wasn’t even going to consider changing business process of inspection of used vehicles. Glad I am ALIVE and well and know who I will never do business with again. More

Nick Valentino was simply AWESOME in his attention to detail, patience and willingness to go the extra mile in correcting my pay-off record, regarding my 2018 CRV!! His concern for tracking and correcti detail, patience and willingness to go the extra mile in correcting my pay-off record, regarding my 2018 CRV!! His concern for tracking and correcting the accounting of this record was impressive! .THANK YOU NICK AND MERRY CHRISTMAS!! More

We bought a used vehicle and asked several times for a second key fob. We were never given the second set. They Tried to sneak something into the deal (unnecessary add) that would have cost almost a thous second key fob. We were never given the second set. They Tried to sneak something into the deal (unnecessary add) that would have cost almost a thousand dollars more. Overall with our experience probably wouldn't recommend this dealership. More

Service has really sucked for over a year. ..Had a bad experience last visit but tried them again this year...Spoke with the manager about the past & he assured me this time would be better...O ..Had a bad experience last visit but tried them again this year...Spoke with the manager about the past & he assured me this time would be better...Once again, like last time, got an oil change & that was it...No fluids topped off, inspection was supposedly done & everything was checked 'good'...My rear wiper bjade still has no rubber on it...Checked good...And the wash job at the end, I get a better job in the rain...All for ~ $68...Definitely won't be using their service dept again...Forgot to mention...Was quoted for new tires & they quoted the wrong size tire...Attention to detail is non-existent here... More

Another positive service experience for our 2018 HRV. Jen , our service writer was great to work with. Work was completed in a timely manner and waiting area is clean and comfortable. Complimentary car Jen , our service writer was great to work with. Work was completed in a timely manner and waiting area is clean and comfortable. Complimentary car wash is a nice touch More

We made an appointment and yet the person was not available. They did not call us to let us know they couldn’t take our trade that the salesman inquired about in detail via phone the day prior. Conde available. They did not call us to let us know they couldn’t take our trade that the salesman inquired about in detail via phone the day prior. Condescending and shockingly unprofessional. Extremely disappointed with the experience. I would recommend going anywhere else! More

Josh was great. He had the car ready for me and took the time to go over the new features that I was not familiar with and he was willing to answer all my questions. He had the car ready for me and took the time to go over the new features that I was not familiar with and he was willing to answer all my questions. I would highly recmmend. More

Kevin was amazing! Answered all my questions and really paid attention to my wants and needs. 5 star service and the sales manager always checked in to make sure all my Answered all my questions and really paid attention to my wants and needs. 5 star service and the sales manager always checked in to make sure all my questions were answered. Amazing service that far exceeded my expectations- More

My third Honda from this dealership! Experience has always been great! From the car salesman to the general manger and the service department. Experience has always been great! From the car salesman to the general manger and the service department. More

Loved it there ! !! So nice and friendly and efficient will come back for sure! Thank you for the speedy job !! So nice and friendly and efficient will come back for sure! Thank you for the speedy job More