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Honda of Morgan Hill

17100 Laurel Road, Morgan Hill, California 95037
Sales: (408) 848-3000
Service: (800) 241-9146
Parts: (800) 673-9980

Makes: Honda|Service Center
 
0% Recommend

Overall Rating 1

4 Lifetime Reviews

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Honda of Morgan Hill
4 Lifetime Reviews

Hours: Closed

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Reason For Visit
Sales (New)

"Wish i could give negative star to this dealership. I..."

Wish i could give negative star to this dealership. I will not recommend you to go to this dealer. They are making fool to the customers. I talked to Internet Sales Manager Sam Samaha before 4 days for new Honda Accord and he quoted me the price which both of us agreed upon. I was calling him daily to confirm for the car and the price and daily he was giving COMMITMENT that he will give the car at same price. So i applied for financing from the bank also. Now today when i was about to leave from my place to get the car i thought to call him and confirm everything once again. Now they changed their mind and quoted me $600 more for the car. Even i talked to his manager and he was not ready to listen to me and talked to me very rudely. Customer Service is pathetic. NEVER RELY ON THEIR COMMITMENTS. They can change their mind anytime. PLEASE NEVER GO this dealership to get a car.

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Employees dealt with

Sam samaha
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2


Reason For Visit
Service

"I brought my 1998 Honda Odyssey (223,000 miles) in for a..."

I brought my 1998 Honda Odyssey (223,000 miles) in for a major service as well as to have the drive belts replaced and some seals that were leaking replaced. They did a great job, it was done within a day. I only had one problem, one of the seals turned out to be defective, this was not the fault of the service dept., however, it did cause us some problems. We left for a trip the day after picking up the car and about an hour from home it started leaking oil and smoking under the engine block. I had to have it towed back to the dealer to prevent any more possible damage and Gilroy Honda fixed it quickly and we were able to leave on our trip on one day later than planned. However, HONDA (not Gilroy Honda) will not fully reimburse the towing charge (because my car is not new). The dealer has offered to reimburse us 50% of the towing, we feel that is acceptable on their part, but the defective part was a HONDA part that they had just replaced. HONDA should honor their warranty and commitment to their customers, no matter what age the car is. We are current owners of two Hondas, we have owned 4 in our life times as drivers.

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Employees dealt with

Tyler, Oscar
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1


Reason For Visit
Service

"Fantastic service and friendly, knowledgeable staff. We..."

Fantastic service and friendly, knowledgeable staff. We are very happy with the service we have received at this dealership. We are looking forward to the dealership opening in Morgan Hill.

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Employees dealt with

Edgar Ruiz
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Honda of Morgan Hill responded to this review

July 05, 2011

Thank you so much for taking the time to give us a review on your service experience at Gilroy Honda.



Reason For Visit
Sales (New)

"The whole team at Gilroy/Morgan Hill honda do an..."

The whole team at Gilroy/Morgan Hill honda do an excellent job. The negotiation was fair, as well as trade in amount. The training and customer service and quick delivery was great.The CRZ Hybrid is a very nice design, fast, yet economical car. I recommend this dealer for Hondas!!

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Employees dealt with

janet, Art Agplaisan,Oscar, and Finance guy
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Honda of Morgan Hill responded to this review

May 13, 2011

Thank you so much for your review of our dealership and we are very happy that you are enjoying your new car!

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