I brought my 1998 Honda Odyssey (223,000 miles) in for a major service as well as to have the drive belts replaced and some seals that were leaking replaced. They did a great job, it was done within a day. I only had one problem, one of the seals turned out to be defective, this was not the fault of the service dept., however, it did cause us some problems. We left for a trip the day after picking up the car and about an hour from home it started leaking oil and smoking under the engine block. I had to have it towed back to the dealer to prevent any more possible damage and Gilroy Honda fixed it quickly and we were able to leave on our trip on one day later than planned.
However, HONDA (not Gilroy Honda) will not fully reimburse the towing charge (because my car is not new). The dealer has offered to reimburse us 50% of the towing, we feel that is acceptable on their part, but the defective part was a HONDA part that they had just replaced. HONDA should honor their warranty and commitment to their customers, no matter what age the car is. We are current owners of two Hondas, we have owned 4 in our life times as drivers.