Read Reviews Honda of New Rochelle

Honda of New Rochelle

Honda of New Rochelle

25 E Main Street
New Rochelle, New York 10801


Sales: (888) 905-3763
Service: (914) 636-1160
Parts: (914) 636-2042

Honda of New Rochelle
Manufacturer: Honda

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.8

24-Month Rating

based on 543 reviews

4.9

4.9 out of 5

598 lifetime reviews

Honda of New Rochelle

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Certified: Honda of New Rochelle

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Honda of New Rochelle has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Honda of New Rochelle

Welcome to Honda of New Rochelle, a member of one of the largest Volume Honda Automotive Groups in the country. We thank you for visiting and for giving us an opportunity to help you.

Since Honda of New Rochelle opened its doors back in November 2002, we have been one of New York’s premier Honda Dealers. Our commitment to customer satisfaction has made us the #1 Volume Auto Dealer in Westchester, Bronx and Connecticut! Our Service and Parts Departments are proud multiple time winners of Honda’s Prestigious Customer Service Experience Award and has been a key factor to our growing success. We take pride in servicing our customers Before, During and After the sale.

Our professional sales staff is dedicated to making sure your experience is first class. Honda of New Rochelle is committed to a no pressure, high integrity sales approaches that will leave you completely satisfied.

YOUR TIME IS VALUABLE...Service your Honda using ONLY Honda Parts with Honda Certified Technicians. Visit our Honda Express Service Facility for Convenience, Reliability and Value. Quick Lube available in 30 minutes or less! No appointment necessary for Oil Change Only! Free Gourmet Coffee, Free WiFi with a Business Center so you can work, HDTV!

EXPRESS SERVICE AT 30 MAIN ST.(Across the street from our Main Showroom) Open 7 Days: Oil Change, Tire Rotation, Battery Service, Wiper Blades, Bulb Replacement, Multi Point Inspections, and much more... Honda of New Rochelle Express Service Center is opening on January 2, 2012.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 12:00 PM - 5:00 PM


Service

Monday: 7:30 AM - 8:00 PM

Tuesday: 7:30 AM - 8:00 PM

Wednesday: 7:30 AM - 8:00 PM

Thursday: 7:30 AM - 8:00 PM

Friday: 7:30 AM - 8:00 PM

Saturday: 7:30 AM - 6:00 PM

Sunday: 9:00 AM - 4:00 PM


Parts

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 7:30 AM - 2:00 PM

Sunday: Closed


Our Amenities

Children's Play Area, Video Games and Coloring Books Vending Machines
3 Customer Lounge Areas Free Drinks
Free Gourmet Coffee, Donuts and Newspapers Rental Car Service Access
Business Center with Power Outlets and Free WiFi TVs with Live Service Status
Instant Financing - All Credit Accepted - Same Day Delivery - DMV Rep On-Site Outdoor Picnic Tables
Parts Store with Apparel and Accessories Full Access Website with Live Chat, Virtual Test Drives, Live Testimonials and Your Own Personal Online Service Garage. www.HondaofNewRochelle.com
Over 30 Honda Loaner Vehicles for our Honda of New Rochelle Customers, by appointment only Express Service at 30 Main St.- Open 7 Days - No Appointment Necessary - Quick Lube Under 30 Minutes
Complimentary Local Shuttle Service in a Brand New 2012 Odyssey Express Service Extended Hours M-F 7:30am-8pm, Sat 7:30am-6pm, Sun 9am-4pm
7 Flat Screen Televisions Walking distance from Retail Shops, Dining and Train Stations
Service Valet Parking

Jweebs86
6/15/2013 4:11:26 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike VigliottiMike Vigliotti
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Honda of New Rochelle:

I received a booklet for three free oil changes when I purchased my car, so I figure it would be silly not to use them. The express service center is very clean. I had my car serviced (oil change and tire rotation) early on a Saturday morning, and the total wait was about 30 minutes - not bad at all for not having an appointment. The two members of staff that I spoke to were both very courteous.

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Cminlove07
6/12/2013 11:25:18 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Noel SamuelsNoel Samuels
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Honda of New Rochelle:

Noel was really nice to me. I always wanted a Honda Civic, i saw the car online and felt in love with it. So the next morning i stop by to take a look at the car and noel was there at the parking lot, he was very friendly. I drove the car and decided to do the paper work, he promised me i would leave their with the car that same day, which i didn't beleive from all the bad experience that i had with Toyota of New Rochelle. But Noel was telling me the TRUTH, i did the paper work and i left with my brand new Honda at 6:00pm.... He was very nice, he helped me with everything i needed... I recommend Honda of New Rochelle to all my friends and family, the are amazing!!!!

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Sauloe
6/11/2013 7:15:24 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David LarteyDavid Lartey
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Honda of New Rochelle:

My family had a great experience. This was my first business transaction with Honda at New Rochelle. We were already exhausted from other dealerships that didn't listen nor did they satisfy our needs. I called Honda of NR and was transferred to David Lartey. From the minute we spoke I already knew that he cared about our needs and that he would do everything in his power to ensure that we were satisfied.
We knew what we wanted and what we wanted to spend. Within a few hours David was able to locate the exact car we wanted at the precise amount that was in our budget. I called him at 11am and by 7pm we drove out in our new vehicle. I was very impressed that David when I got into the vehicle and noticed that all my favorite radio stations were programmed into the car by David. For the first time in working with a car dealer, I felt that someone genuinely cared and listened. David heard when we expressed that we were Christians and he programmed all the Christian radio stations in XM, FM, and AM. David was extremely friendly! He's an asset to any company and I would definitely do business with him again.

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limorgarfinkle
6/11/2013 11:33:24 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ivan ChavezIvan Chavez
Mo HooseinMo Hoosein
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Honda of New Rochelle:

I will absolutely recommend this dealership and in particular Ivan Chavez & Mo Hoosein. This was my first car lease and they both made this whole process as painless as possible. I tried leasing a Honda through other dealerships who kept breaking their promises, but Honda of New Rochelle was a great experience and they are honest. I love my Honda and Ivan is probably going to have me as a customer for life. It was worth the trip all the way from Staten Island.

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dsankbeil
6/10/2013 5:11:41 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ivan ChavezIvan Chavez
  • Customer Service:

    N/A
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Honda of New Rochelle:

Ivan was very friendly, knowledgeable and supportive of providing me with an excellent price for my Honda Odyssey mini-van and a great overall experience. He was a strong advocate to help me get great value for my trade-in car and best price for my new vehicle. Ivan was very helpful evaluating the vehicle, and making sure the sales process ran smoothly until I took ownership of the vehicle.

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drmuni
6/10/2013 2:26:49 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sajjad Bhuiyan Sajjad Bhuiyan
Mo HooseinMo Hoosein
David LarteyDavid Lartey
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Honda of New Rochelle:

I would like to thank David Lartey, Salesperson and Sajjad Bhuiyan, Sales Manager for their outstanding customer service in the purchase of my new CRV Ex-L.

I came back to Honda of New Rochelle as a second time customer based on our positive dealing with David Lartey who sold me (leased) the first Honda two years ago.

During our first purchase, I found David extremely courteous, knowledgeable, and trustworthy. These qualities made the car buying experience pleasant, which is not something I would say about other car salespeople and dealerships I dealt with in the past. There was never a question in my mind that I would go back to David at Honda of New Rochelle when I was ready for my next vehicle.

I needed a new car because I started a new job back last September 2012, driving 170 miles a day between my home in Westchester County, New York and work location in mid- New Jersey, in excess of 25,000 miles on a yearly basis. Since my lease allowance was 12,000 miles annually I would most certainly exceed my total three-year lease mileage allowance.

Several weeks ago, I contacted David about my situation and he said he could work with me to refinance and purchase a new car. David stayed in regular touch with me until I was ready to come in and work out a deal.

Last Saturday I made an appointment with David and ended the day purchasing and driving out of the showroom with a new Honda CRV-Ex LP at great terms with financing at the special 0.9% interest rate for which I was qualified.

As expected, David gave me excellent advice and service. He is a straight-shooter, educational, and answered (and anticipated) all of my questions patiently in a clear and easily understandable way.

I also would like to recognize Sajjad for his dedication to customer satisfaction. I feel he went the extra mile for me to assure I got the best deal possible. While waiting for the vehicle to be prepared, he circled back to me several times to check on how I was doing and giving me progress reports.

Because of the great service provided by David and Sajjad and satisfaction with my Honda CRV ownership experience, I plan on being a Honda customer for years to come.

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IrwinLevy
6/9/2013 9:12:55 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Rudolph BryantRudolph Bryant
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Honda of New Rochelle:

My goal was purchasing a vehicle completely online, without the haggle or horrific dealer experience. With my daughter purchasing the same vehicle a month prior, I had a price point already. Going through Edmunds.com and truecar.com I received prices from 3 dealers, of which Honda of New Rochelle's was the best. They sent a clear email with the exact, specific guaranteed price, plus tax and dmv, both fixed fees. I contacted dealer to agree to terms, and was put in touch with Rudolph Bryant. Aside from a slight hiccup (I was told there was an additional $179 fee; upon reading them their own email, they quickly "waived" it). I can honestly say that was the only negative comment you will read here. They would be well served to re think this with future customers. Anyway, from that point, could not have been a better experience. Rudolph was a pleasure to work with, friendly, efficient, and a great emailer, which minimized conversation. Car arrived two days later, prepped beautifully. Rudolph did an outstanding job of explaining the vehicle, and its elaborate technology. We finished the process with business manager Nate, who was also quite nice, and very professional, and within an hour or so of arrival we drove away. Summation: I lived within walking distance to another dealer, but chose to drive 19 miles and over a bridge to purchase it here. Aside from that one little glitch, this dealer was fantastic, made an often painful process painless. They also appear to totally grasp the online purchase, more than I can say for some of their competitors, who responded with no price, and phone calls, the thing I was trying to avoid in the first place. I highly recommend this dealership, and Rudolph Bryant as your sales representative.

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Luvmyhonda2010
6/8/2013 12:28:29 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike VigliottiMike Vigliotti
  • Customer Service:

    5
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.6

My Review Of Honda of New Rochelle:

I've owned my current Honda for 1yr. The quality of service at this dealership is bar none. Mr Vigliotte is a very personable individual who truly cares about customer satisfaction.

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michelsp
6/5/2013 8:38:22 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ivan ChavezIvan Chavez
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Honda of New Rochelle:

I have been a Honda driver for many years. This was the first time that I bought a car from New Rochelle Honda, however. From my initial e-mail inquiry, to the test drive, to signing the paperwork, to picking up the new car for my daughter, I was fully satisfied with everyone I came in contact with. They made it so 'user friendly'.
Special mention should be made of Ivan Chavez who's knowledge and professionalism was only surpassed by his sincerity and concern that we purchase the right car for my daugter. Ivan never rushed us and answered all of our questions. I heartily recommend Hoda of New Rochelle.
This dealership worked for and earned the ratings I gave it

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pstraehle
6/3/2013 9:52:45 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Joe  JacobJoe Jacob
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Honda of New Rochelle:

Joseph was excellent in providing answers and showing cars as well as in his knowledge of the cars and price ranges he showed. He listened to our needs, constraints and price limits sensitively. We went in after a long day after work this past Friday and we picked up our new car, shiny, ready to go CRV with plates and insurance taken care of at 1am the next day. It was the fastest service and we received everything promised...really no hassle. Joseph explained the service available across the street and we were impressed that you can come in any day, no appointments needed with loner cars available if necessary. He even offered us lunch that was served on some Saturdays. Joseph was excellent at selling us the car that we wanted and took care of all the incidentals. We had no worries; I am amazed that all went so smoothly and I am very glad we had Joseph as our salesman. I recommend him highly.

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