HoneyCar

The dealership as a whole was great! My sales woman Shelly Elliott was amazing!! Shelly went above and beyond to do everything she could to get me into a car within my price range and to My sales woman Shelly Elliott was amazing!! Shelly went above and beyond to do everything she could to get me into a car within my price range and to make sure it was reliable!! It definitely helps that Shelly has a great personality too! She even picked me up and dropped me off at my apartment because I was without a vehicle at the time. I was super impressed and am very happy I purchased my car from Shelly at HoneyCar Charlottesville!! I would refer her to a friend or family member looking to purchase a vehicle in the future!! 10/10 stars More

Loved working with Shelly and the entire staff. Would definitely recommend. We appreciate everything so much! Would definitely recommend. We appreciate everything so much! More

I cannot say enough great things about Ms. Kidd and the exceptional level of customer service she provides. From start to finish, she went above and beyond in every possible way to make sure I Kidd and the exceptional level of customer service she provides. From start to finish, she went above and beyond in every possible way to make sure I felt valued, heard, and taken care of. Her attention to detail, professionalism, and genuine care for her customers truly set her apart. It’s rare these days to find someone who not only does their job well but goes the extra mile to make the entire experience seamless and stress-free. Ms. Kidd did exactly that—and more. Because of her, I won’t work with anyone else moving forward. She has absolutely earned my loyalty, and I highly recommend her to anyone looking for top-tier service with a personal touch. Thank you, Ms. Kidd, for being the absolute best at what you do! More

Financial manger and sales manager both lied, kept my deposit bye the financial manager. Sales manger told me jeep was fixing jeep. Then told me 2 days later , jeep was not going to fix it. Told me he deposit bye the financial manager. Sales manger told me jeep was fixing jeep. Then told me 2 days later , jeep was not going to fix it. Told me he would call at 10am , almost 11:30 before he called after , he choose the time. More

Purchased a vehicle and the extended car warranty. Was told the extended car warranty COULD and WOULD be cancelled. 7-8 weeks later the warranty is still showing active and no attempt has been made to Was told the extended car warranty COULD and WOULD be cancelled. 7-8 weeks later the warranty is still showing active and no attempt has been made to cancel it from the dealership. Also was told by Honey Car, I would receive an email stating the date of cancellation, still have not received the confirmation email. Avoid this place as they conduct business as if it was a tote your note lot. More

This dealership sells bad cars then will ignore you and never return your call. Do not waste time and money here never return your call. Do not waste time and money here More

Would leave negative stars if I could. In short, we did everything that was asked of us to secure a car as we are purchasing at a distance, but it was sold out underneath of us with a s In short, we did everything that was asked of us to secure a car as we are purchasing at a distance, but it was sold out underneath of us with a story that kept changing In depth: We had to provide 3 personal references, but when I asked for the ability for a mobile mechanic to come out, this was met with hard resistance. Then when I asked about taking the car to a local shop, which is what I was told they will do if I were local, I was told they would set it up and take it to a 3rd party of their choosing which means it wouldn't be an unbiased review. ^So they can look into me, but I can't do my own research on their product? We were told a deposit would secure the car, which we wanted while we did our diligence on it. I sent over card information and was asked for expiration date (forgot it initially). Got on the phone and spoke with the finance manager, Antonio, and provided that to him Then I was told paperwork was coming. I asked for days for it to be resent as it wasnt coming into my email. It finally came yesterday. The link said it was good for 24 hours, but it expired in less than 20 when I tried to open this morning. I called the sales manager, Jason, and spoke with him yesterday about the paperwork. He mentioned a back up buyer and asked if I was ready to commit. I said I am serious but cant make a decision without my husband and need to talk about waiving the mechanic. This morning, I call Jason and text him letting him know the paperwork expired. Nothing back I talk to Sara, the sales rep, who is new and ask for some photos for shipping purposes (in case of damage) as well as new paperwork She texts me back and lets me know that because they didnt have an expiration for the card the vehicle was sold to someone else. xx - I gave this to Antonio 3 days prior I call in and get a sales manager named Nick. He intially tells me that it was because the paperwork expired. Explain that I requested new paperwork and was in contact. Then he tells me that the deposit doesnt secure the car, but it takes it off the website. Not what I was told from the onset. I had my time wasted and was repeatedly lied to. BUYER BEWARE - get everything in writing because you cant trust a thing that you are told More

I think the sale coordinator Jon was very helpful and nice while taking the test drive and he was quick with info on our vehicle to purchase nice while taking the test drive and he was quick with info on our vehicle to purchase More

Paid cash for 2012 Subaru Outback. Less than 100 miles every warning light came on. Bought power train warranty with car and used it to have car towed back to dealership. as required b Less than 100 miles every warning light came on. Bought power train warranty with car and used it to have car towed back to dealership. as required by warranty, After two months of many unanswered calls and texts we drove to dealership and explained that if we didn't get our money back, we were all going to see each other in court. Two hours later we drove away from the dealership in a used Subaru Impressa as a "straight across" trade according to the General Manager. After I got home, I discovered what I suspected, that it wasn't as "straight across" as the GM had implied. However, after two months without a vehicle in rural Virginia I was happy just to get out of the clutches of the HoneyCar horror maze. If there was a negative 5-star rating, they would exceed it by thousands of stars. DO NOT PATRONIZE HONEYCAR IF YOU ARE IN THE MARKET FOR A USED CAR. Caveat Emptor buyer beware. We can't count the number of lies and falsehoods that came out of the salesperson and the GM's mouth. Do not be afraid to make these people stand up to their promises. Do not believe the 3-day return policy. More

Jonathan helped in every way possible to find a vehicle. I'm just in the looking phase right now, but I would recommend a friend for him to help find a vehicle I'm just in the looking phase right now, but I would recommend a friend for him to help find a vehicle More