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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
799 Reviews

799 Reviews of Honolulu GMC Cadillac - Service Center

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May 06, 2025

Great service Great service Great service Great service Super great great service, always great wow so great crazy great More

by SHORTSURFBOARD
Recommend Dealer
Yes
Employees Worked With
Mike
May 06, 2025 -

Honolulu GMC Cadillac responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Honolulu GMC Cadillac! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 06, 2025

All good Thank you for the service, no complaints Sarah was very helpful to me More

by SHORTSURFBOARD
Recommend Dealer
Yes
Employees Worked With
Sahara
May 06, 2025 -

Honolulu GMC Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 05, 2025

There was only one customer service rep who did a great job but seemed to be overwhelmed with the number of customers coming in. More

by MRIVAN1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Honolulu GMC Cadillac responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We'd love the opportunity to get more details on your visit. Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 05, 2025

Service was great. Staff did everything they could to help me and succeeded in fixing my vehicle More

by Levan.m.davenport
Recommend Dealer
Yes
Employees Worked With
Sarah Pratt
May 05, 2025 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu GMC Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 04, 2025

The Honolulu Service Dept. is currently going through some tough times right now. They had to bring in workers from Arkansas and this is how I met Sarah. She has impeccable fol More

by ranguay63
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
May 05, 2025 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu GMC Cadillac. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 04, 2025

Felt like they were a little understaffed. Car was online but never showed up for 2 weeks. More

by HAPABOYBRYAN
Recommend Dealer
Yes
Employees Worked With
Teressa, kalai, Allison, and 2 other people
May 04, 2025 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu GMC Cadillac. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 04, 2025

Still waiting for a return call on parts ordered for repair. Service appointment and parts were ordered on 4/7. I was told would have in a few days and be able to complete repair prior to 4/19. Call More

by JLSDPECK
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jeff Huang
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu GMC Cadillac. We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 03, 2025

The he used vehicle I bought was in great condition. The salesman was attentive and patient with us. The dealership’s facilities were impressive and immaculate. More

by PACLIGHT808
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Theresa Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Nissel our salesman was excellent.
May 03, 2025 -

Honolulu GMC Cadillac responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 02, 2025

Excellent service very easy communication nice and clean dealership fast work have very good coffee and drinks More

by Czechgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Honolulu GMC Cadillac responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honolulu GMC Cadillac to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

May 02, 2025

It is very nice to be able to be serviced by a caring individual. Johnny puts his all into helping me...he is pleasant and kind and does what he says he can do...if he can't...he will let me know...I lov More

by NAHYUEN1
Recommend Dealer
Yes
Employees Worked With
Johnny Henson
May 03, 2025 -

Honolulu GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honolulu GMC Cadillac. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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