Hopkins Ford of Elgin

POOR WORKMANSHIP AND LACK OF ACCOUNTABILITY — BE CAUTIOUS I brought my 2019 Ford Transit 250 to this dealership after my ABS and Hill Assist lights came on. They diagnosed it as a faulty front dr CAUTIOUS I brought my 2019 Ford Transit 250 to this dealership after my ABS and Hill Assist lights came on. They diagnosed it as a faulty front driver-side ABS speed sensor and charged me nearly $400 for the replacement. After waiting five days for the repair, I got my van back — only for the exact same lights to come on less than a week later. When I returned to have it rechecked, they repeated the same process and still couldn’t provide a real explanation. Frustrated, I decided to purchase the replacement part myself and do the job properly. Upon inspection, I discovered that the previous installation had been done incorrectly — the metal bracket was bent in a way that caused it to rub against the tire, burning through and breaking the sensor wire. This wasn’t just poor workmanship — it showed a lack of care and accountability. I confronted the dealership, showed them the evidence, and only then did they agree to refund me. However, not once did anyone offer a proper explanation, take responsibility, or seem genuinely concerned about the issue. Customers shouldn’t have to go through multiple visits or pay hundreds of dollars for a mistake caused by the shop itself. I’m sharing this so others are aware — double-check their work, ask questions, and don’t settle for vague answers. To the dealership: please do better. Customers trust you to handle their vehicles professionally and safely — not to cut corners or push repeat repairs. More

DO NOT BUY FROM HERE They do not keep their word. I went on a test drive with Arturo and everything was fine. When we finished the paperwork and the porters were done cleaning the truck I noticed a c I went on a test drive with Arturo and everything was fine. When we finished the paperwork and the porters were done cleaning the truck I noticed a crack in my windshield. My sales person Arturo agreed with me that it was not there on the test drive. They said they would fix it after my warranty kicked in. Now that my warranty is active there is nothing they can do to help me. The crack is still smaller than the size they said they could fix but nothing they can do. TERRIBLE DEALERSHIP THAT REFUSES TO KEEP THEIR WORD! More

This for dealership is very transparent and very nice vehicles and Adam Salesman. He really help me out. I’m really happy with my car easy to deal with them. Make sure all visit the dealership. vehicles and Adam Salesman. He really help me out. I’m really happy with my car easy to deal with them. Make sure all visit the dealership. More

I wanted to take a moment to talk about the wonderful experience I had with Adam McCarthey today during my purchase of my new 2024 Ford F150 Lightning. He was knows and so easy to work with. I highly rec experience I had with Adam McCarthey today during my purchase of my new 2024 Ford F150 Lightning. He was knows and so easy to work with. I highly recommend him! More

If you come to this location I highly recommend Adam McCarthey, he really can get you good deals and even help you out of a bad situation! One of the best salesman out there! McCarthey, he really can get you good deals and even help you out of a bad situation! One of the best salesman out there! More

Adam was very knowledgeable about the vehicle and the purchase process was very easy. Highly recommend! purchase process was very easy. Highly recommend! More

Great experience with Hopkins. Adam McCarthey was very helpful and thorough. Jeff Hopkins runs a very nice operation. All around great job. Adam McCarthey was very helpful and thorough. Jeff Hopkins runs a very nice operation. All around great job. More

We worked with Adam McCarthey and he knows his cars. I came in with a lot of knowledge and research and he knew all the answers to my questions. He made the process easy and not frustrating when closing I came in with a lot of knowledge and research and he knew all the answers to my questions. He made the process easy and not frustrating when closing a deal all while being very friendly and understanding. Definitely recommend. More

Very knowledgeable and Adam Mccarthey was very helpful. Definitely would recommend using him to buy a car or truck Definitely would recommend using him to buy a car or truck More

Delivered on their promises with knowledge , commitment and service. I would purchase here again. Tafa and service. I would purchase here again. Tafa More