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Hubert Vester Honda

Wilson, NC

4.9
1,377 Reviews

3701 Raleigh Rd Pkwy W

Wilson, NC

27896

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Showing 1,377 reviews

February 28, 2023

Service was good but the dealership people were not friendly Service employees were friendly Waiting no one spoke to me or asked if they could help me They didn’t know why I was there. I was going to More

by NANAGSMITH81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Boykin, Danny Meacomes
Mar 01, 2023 -

Hubert Vester Honda responded

So glad to hear that Danny and Michael took such good care of you during your Service visit. However, I apologize for no one speaking to you nor offering their help during your wait. I understand your disappointment. That is not the type of experience for which we aim. We may have missed a Sales opportunity, but more importantly , we missed an opportunity to provide the complete customer service you desired and deserved. Thank you for sharing your feedback and we hope we get the chance to improve our standing with you. Lisa Owens Customer Relations Manager

February 25, 2023

I have never experienced as much unprofessional behavior as I did at this dealership. I found a vehicle I was interested in person and was yelled as we began the process. I hate it didn’t work out because I More

by clairelee
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Haley Hicks, Jeffrey Sullivan, Deangelo Morallis
Mar 01, 2023 -

Hubert Vester Honda responded

I am sorry to hear that you felt you were treated in a unprofessional or disrespectful manner. We strive to give our customers an incredible experience and you feel that we fell short during your visit. It sounds like your contacts with Haley and DeAngelo were positive. Our Sales team appreciates every opportunity to serve and hope they will have a chance again in the future. Lisa Owens Customer Relations Manager

February 23, 2023

This place used to be good. Please take your vehicle elsewhere. Their prices listed on website for service are no longer valid. They perform services that have not been reque More

by pickadifferentservicecenter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
dont remember, but they were not good
Feb 24, 2023 -

Hubert Vester Honda responded

I am sorry that your visit to our store caused so much frustration. The price update was an oversight on our part and it has been corrected. Our Service team strives to deliver an exceptional experience to our customers and if we fall short, we try to make it right. I understand that you did receive a refund. We would welcome the chance to restore your trust. Please feel free to contact Heith Cummings, our Parts and Service Director, for further assistance. Lisa Owens Customer Relations Manager

February 13, 2023

Michael Boykin is great to work with but unfortunately the service was a big let down. I had timing belt, tensioner package done and when I went to turn in my garage it sounded like I had a flat front r More

by AB
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Michael Boykin
Feb 20, 2023 -

Hubert Vester Honda responded

I am glad to hear that your interaction with Michael was so positive. He is a great asset to our Service Team. However, I am sorry that we let you down and that you had to make a return trip due to our error. Thank you for your time and patience in replacing the damaged part. We hope you allow us the opportunity to serve you again and deliver the exceptional experience you deserve. Lisa Owens Customer Relations Manager

February 11, 2023

MICHAEL BOYKIN LISTENED AND CORRECTED THE PROBLEM WILL BE RETURNING HERE AGAIN NOTHING ELSE NEEDS TO BE SAID More

by ANDREWBABIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Boykin
Feb 13, 2023 -

Hubert Vester Honda responded

Michael really cares for our customers and their concerns. If an issue arises, he ensures that it is resolved to your satisfaction. We appreciate you choosing to do business with us and look forward to serving you in the future. Lisa Owens Customer Relations Manager

February 10, 2023

My daughter called me on 2/9/23 she was driving from GA to VA with my 2 grandchildren and 2 dogs when her engine begin vibrating, and the engine light came on I had her check fluids and belts found that yo More

by Glenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori, Ashley Brown, Amanda Joyner
Feb 13, 2023 -

Hubert Vester Honda responded

Because our store is located within close proximity of I-95 (and other major highways), we are the unexpected stop of many travelers. When it is your loved one needing assistance, it becomes very personal and urgent, especially when you are so far away. Our team is committed to serving those in need, and it sounds like Ashley, Amanda and Lori turned the situation into a success story. Thank you for sharing your experience with us. It means so much! Lisa Owens Customer Relations Manager

February 09, 2023

Service center has always taken good care of us. We have been going there for fifteen years. More

by OBMAN9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Tetter, Heith Cummings, Melissa Smith, Ashley Brown, Jeffrey Sullivan
Feb 13, 2023 -

Hubert Vester Honda responded

15 years! Thank you for being such a loyal customer. We do not take lightly the confidence and trust you've placed in us and our abilities over these years. We have a strong team with a passion to serve and we appreciate you choosing us. We look forward to our next opportunity. Lisa Owens Customer Relations Manager

February 09, 2023

We always feel well taken care of. Ashley does an excellent job explaining what we need. Thank you. More

by JEFFSMITHNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Brown
Feb 13, 2023 -

Hubert Vester Honda responded

It is essential to have effective communication between our customer and our Service staff and it sounds like your interactions with Ashley have been integral to a successful working relationship. Thank you for sharing your positive feedback with us. Lisa Owens Customer Relations Manager

February 09, 2023

This dealership has always worked hard to keep my SUV in tip top shape. Appointments are easy to make and wait time is minimal. More

by RVICK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Boykin
Feb 13, 2023 -

Hubert Vester Honda responded

Your time is important to you and to us. We strive to make your service visit convenient for you and to complete the work in the timeframe promised. I am glad to hear that your experiences have been so positive. Thank you for allowing us to serve you. Lisa Owens Customer Relations Manager

February 08, 2023

Everyone was wonderful to work with from the moment I met Deangelo until I left the dealership in my new car. Everyone was really responsive, patient and could not have been more cooperative. I will tell More

by lmathis1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Fischel, Markeis Howard, Jim Tetter, Brayson Ferrell, Mark Wright, Deangelo Morallis, David Burns
Feb 08, 2023 -

Hubert Vester Honda responded

Thank you for giving us the opportunity to give you an exceptional experience, especially since we are not located nearby. DeAngelo strives to exceed his customer's expectations and it sounds like he and the rest of the team did just that. We hope you continue to love your vehicle and it was our pleasure to serve you. Lisa Owens Customer Relations Manager

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