My Review Of Huffines Kia Subaru Denton:
Looking at the reviews online, it looks all good about the dealership. But i had the worst experience of my life for buying anything. The internet sales guy was good and polite, but i guess he lacks knowledge about cars. May be he has good knowledge of KIA and Subaru, but since i had bought a used VW, he did not have much clew about this car. Also his communication was very poor, coz i would call him or send him an email, and he wouldnt answer what i asked him, and ask me a question back. i had to send several repeat emails to get my questions answered.
When i went and looked at the car, everything was good, we did a test drive and everything was perfect, no complaints. Just a minor problem with the sun glass holder, which wasnt locking properly, and would open with some vibration while driving. So i asked the internet sales guy to get it fixed before delivery (which was atleast 10 days time). when i got the delivery, i asked him if that was fixed, to which i was told that it was fixed. But while driving back home, from the dealership, it opened again with some vibration, and since then its not closing properly. So that was either not fixed or not fixed properly.
There was another situation, which i would say was my mistake as well, that i didnt check the rear view camera, while doing the test drive. so the next day after the test drive i looked it up online, at the dealership website, and it said that the car does have a rear view camera. And that too not in one place, but 4 different places. So i was sure that it would be there and it would be working. But just to double check, i sent an email to the internet sales guy to find out about the sun glass holder, and to check if the rear view camera is working or not. So as usual, he didnt answer my questions and started asking his questions, like whats ur bank and what us SSN, etc.. After a few emails back and forth, i asked him again, what about the sun glass holder and rear view camera. then he replied saying the sun glass holder is fixed, and there is no RVC. To which i replied to him saying i was not happy with this, as the description says it does have a RVC, and its says at 4 different places on the website. To which he replied back saying, sorry, there is a RVC installed. So i was relieved and asked him to check if it is working or not. To which he replies, sorry there is no RVC. I mean this guy didnt know what he was doing. Later when i explained him, that false information was posted on the website, and thats not acceptable. To which he tells me that even though it says on the our website, there is fine print below it saying that everything mentioned above is not accurate. I mean this is how you sell as car? You show all the fancy features of the car in bold and highlighted, and at the bottom, just mention in a fine print that all the above details are not accurate... thats it?
The worst experience came when i was making the deal with the manager. When i first looked at the price online, i contacted the internet sales guy to give me a final sale price. He gave me a good price (lets say XXXXX) and i was happy, and i told him, that it was very close to my price range, and we can negotiate it once we make the deal. So i went there after a week, to make the deal, and i saw that they had reduced the internet price by $200. So while negotiating with the internet sales guy, i told him that i should atleast get a $200 off, which was they have done for the online price too. So he asked me to wait while he discusses this with his manager. So the manager showed up in the office, and he comes and says "Today is Saturday, and i m very very busy, i have a lot of other things to do, so if u like this price, then sign it, or else thank you very much." these were is exact words. Even he sounded very rude, and the most unfriendly sales guy i have ever met. But still, since i liked the car, i was trying to negotiate and explain him that its they reduced the price online, and it should be reduced for me too, but again he repeated the same thing, i m very busy today, and if you want it, take it at this price or leave it. I was really not happy with way he was treating me. I have been in the US less than a month, and i m not familiar with the car buying processes here, so i had called up my friends, who drove all the way from Houston to help me buy a car. And they were really really angry with what was going on, and almost left, coz they didnt like the attitude of this manager. They told me that if they were in my place, they would leave right away, but since i was in a desperate situation, i had to get one immediately,since without a car you can go anywhere here in the US. So after all that humiliation, just for the $200, i still signed the deal. But i was really not happy with that guy. I m new to the US, and i was thinking people here in the US are very friendly, and i was right, the people here are very friendly and very supportive, but this guy blew me off. This is not a way to talk to people and specially when you are a sales guy, and this is not the way you treat your customers. If this was not my first car, and if i was not in a desperate position to buy the car right away, i would have walked out immediately.
To sum it up, i still think that the dealership might be good, as the other reviews say, but my experience was horrible, and based on that i wouldnt recommend anyone going there, coz there are people who dont know how to talk to customers. The internet sales guy was polite buy i guess he lacked knowledge and skills and his communication was also very poor. But the worst guy was that manager, who is the worst person i have ever met, till date.
I usually never put up ratings online, for any products or services, but i wanted this one to be noticed, and people to be aware of these people
Was this review helpful to you?
Yes | No