Hyundai of Ft. Myers - Service Center

Unprofessional They lie too much Always lazy Always try to charge you extra No more service from hyundai to charge you extra No more service from hyundai More

Definitely NOT "O'Brien" anymore. Had an 11:00 appt but sat in my car, in the service line, until 11:25. I was dropping it of for a diagnostic check. My "ride" also had to sit in thei Had an 11:00 appt but sat in my car, in the service line, until 11:25. I was dropping it of for a diagnostic check. My "ride" also had to sit in their vehicle waiting for me for over 30 minutes. I must also say I was greeted by a very nice, polite young man when I pulled in that let me know my service advisor would be with me shortly. I also had 2 other employees come by my car and speak to me. The customer service was amazing! Everyone that I had contact with were professional and friendly. The waiting in your vehicle for that length of time when you have an appointment is disappointing. More

My appointment started on time. I was told it would take 90 minutes and thats exactly how long it took. They were able to see i had a warranty on my tires. Saved me a ton!! I was told it would take 90 minutes and thats exactly how long it took. They were able to see i had a warranty on my tires. Saved me a ton!! More

Service tech was great. Wait time for a simple oil change was ridiculous. 2 hours for this service is uncalled for. It’s also EXTREMELY tacky that there is a separate com Wait time for a simple oil change was ridiculous. 2 hours for this service is uncalled for. It’s also EXTREMELY tacky that there is a separate company soliciting repairs for windshields. I understand it should be viewed as a courteously but it’s annoying to deal with every visit. More

I was encouraged to make an appointment instead of just coming in early when it's more convenient to me. The earliest appointment available was 11:45 and it showed 'Express Lane 2.' I arrived at 11:45 and coming in early when it's more convenient to me. The earliest appointment available was 11:45 and it showed 'Express Lane 2.' I arrived at 11:45 and got in line in the one and only open lane. I sat in that lane for 60 minutes before the service tech got to me (no-appointment folks were not being turned away as a lady with no appointment was allowed to merge into the lane in front of me)for my required 5000 mile maintenance which turns out to be simple oil change (and headlight adjustment). It was 2:30 when I pulled out. So, I'm not impressed. More

Kept his word and made sure my car was taken back immediately after an inconvenience of the day before waiting two hours with my car not being serviced. immediately after an inconvenience of the day before waiting two hours with my car not being serviced. More

Brandon was very attentive. However, it should not take almost 4 1/2 hrs for the work that needed to be done on my car. I overheard some staff mention they were shorthanded due However, it should not take almost 4 1/2 hrs for the work that needed to be done on my car. I overheard some staff mention they were shorthanded due to some training elsewhere. Several customers in the waiting area and I ended up discussing why it was taking so long for our vehicles to be serviced. I've never had this happen at your facility before. More

Service scheduled. Walkins accepted/taken. Almost 3 hours for oil change. TOO LONG to wait Walkins accepted/taken. Almost 3 hours for oil change. TOO LONG to wait More

Waited 3 1/2 hours after my being on time for my service appointment. No one gave me an explanation as ao why they were over 3 hours late to start my service appointment. appointment. No one gave me an explanation as ao why they were over 3 hours late to start my service appointment. More

I i made an appointment for an oil change several days ahead of time. I arrived on time and still had to wait 3 1/2 hours beyond the appointment time for car to be finished. I will not be going back for f ahead of time. I arrived on time and still had to wait 3 1/2 hours beyond the appointment time for car to be finished. I will not be going back for future services. More