My Review Of Hyundai of Keene:
The only reason I would ever recommend this dealership is because of the Service Manager Scott Ploskonka. He is by far the best salesman they have. The sole reason of me purchasing a vehicle from Hyundai of Keene was because he works there and I know from my family having 6 Hyundais that they are reliable vehicles. I knew with him as my service adviser, and a reliable newer Hyundai, I'd be in a better spot than I was. The fact that I had to deal with the sales team of Kenney and Alan was something with which I had to suffer in order to reach my ultimate goal. I will give the Sales Manager Harley some credit for giving me a good trade-in value for my old car, but after that the experience was awful. Alan was beyond rude with any negotiating I was trying to do, and quickly shot down any counteroffer I brought to the table to try to make buying this new car a little more doable. Kenney was essentially following in Alan's footsteps, more worried about the bottom dollar than my financial position. The administrative fees, essentially the cost of doing business, are something my mother has never paid, with all of the new cars she's ever bought. This wasn't even considered by Kenney, and when he would not move $25 off the price of the car, I eventually told him to take just $10 off even so I wasn't paying full retail price. Of course, when I went to Alex for him to type up and have me sign all of the paperwork, this agreed price was not reflected on the final sales bill. Also added in was an additional $50 fee that was never mentioned, which the loan company requires. It would have been nice knowing about this fee, and not waiting until it was time to sign to realize that I was paying more money than what I was told. I know what the administrative fees, and would always agree to pay the cost to get the title from the State, etc. But I don't need to pay any money for the cost of doing paperwork. I'm a claims adjuster and I have a customer that damages a rental car, we never pay Enterprise the $150 administrative fee. We don't owe them the cost of them doing business. The fact that Hyundai of Keene tries to defend themselves by putting up a blurb about the administrative fees on their website is nothing short of a scam, and anyone with integrity would explain these fees when the customer and salesman is agreeing on the price of the vehicle. Furthermore, when my wife and I were sitting in front of Alex Miller, the finance manager, it felt like it was his first day on the job, fumbling through unorganized paperwork and stumbling to get everything in the correct order. Aside from Scott Ploskonka, there is no other reason I have to go back to Hyundai of Keene. In speaking with someone who worked for the Fenton Family Dealerships, this sentiment is only confirmed, as I'm afraid my experience is becoming the norm for someone who is looking to be treated fairly and actually have their needs considered.
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