Hyundai of Orange Park - Service Center

We found the service and staff to be above and beyond. We aren't local. We were traveling from Sarasota, Fl to Virginia. Going down the highway all of the sudden, the car slowed down and the check engine We aren't local. We were traveling from Sarasota, Fl to Virginia. Going down the highway all of the sudden, the car slowed down and the check engine light started flashing. We found Hyundai of Orange Park not far off the highway and went in looking for help. It turns out that the dealership was under water trying to catch up after having been down due to a cyber attack on their system. We spoke to the service manager (Sherman Cooper), explained our situation and asked if there was anyway he could get us on our way the same day. He not only got us out the same day, he asked his mechanic to work past closing to get it done. Though we had to wait several hours, it was to be expected due to the overwhelming workload they had. The staff checked on us regularly. The waiting area was stocked with snacks, coffee and water. It was the very best we could have hoped for under the circumstances. Our gratitude to Mr. Cooper and his staff. They're amazing. More

Service department does not care about the customer. I asked 4 days ago for the service department to email a copy of the invoice for an Anti Theft update. I talked to several people in a Chat as well a I asked 4 days ago for the service department to email a copy of the invoice for an Anti Theft update. I talked to several people in a Chat as well as some lady on the phone. They assured me that they gave the request to the appropriate people in the service department at Hyundai of Orange Park. 4 days later, still no return call or email. I need this, because my insurance rates are going up, because i can not get a copy of the invoice from Hyundai of Orange Park. I called on the day that the car was brought in, so it would be easy to access and send to me. I have bought several cars from Hyundai of Orange Park, between 2008 and 2020 and was planning to buy a car here in the near future, But if this is the way they treat the customer after the sell, i will take my business elsewhere. More

Service was OK when I first bought the car. Slow but they got it done, it's a very small service department. It definitely has not improved since then, tho. I had the car dropped off after hour Slow but they got it done, it's a very small service department. It definitely has not improved since then, tho. I had the car dropped off after hours and didn't hear from someone all day the next day. The agent who was given my case eventually picked up the phone that afternoon but was kinda pushy, "I'll call you when I have an update." I let it be for three days before I called back again and only got a vague inspection report in a text. Finally got someone to answer me four days after leaving the car there. I guess the work is going to be good since it's under warranty, but I can't fathom why it had to take so long just to get an answer. More

Very bad service department. They never answer left message with for call back 6 days ago tried calling today was put on hold for 20 mins finally gave up checked on app to sch They never answer left message with for call back 6 days ago tried calling today was put on hold for 20 mins finally gave up checked on app to schedule oil change and only date was 2 weeks away More

About two weeks prior to October 9, 2023, I made an appointment to bring in my daughter's 2012 Hyundai Accent due to a check engine light and to get an estimate for the repair of a broken outside right appointment to bring in my daughter's 2012 Hyundai Accent due to a check engine light and to get an estimate for the repair of a broken outside right passenger door handle. This was the soonest appointment available. The service advisor at Tires Plus said that they were unable to fix the problem after three attempts to do so in the past month. The advisor recommended that I take the car to a Hyundai dealer. I made the appointment at Hyundai of Orange Park for October 9, 2023 at 11:00 A.M. I brought the car the car in about 9:00 A. M. While dropping off the car, I gave the service advisor (Megan), a copy of all the paperwork detailing what Tires Plus did to try and repair it. By later afternoon the next day, I not heard anything about the status of the vehicle. I called Megan and she told me that the car was next in line for service. On late Thursday afternoon, I made at least four attempts to speak to anyone in the service department about the status of the vehicle. I finally got in touch with Meagan. I asked for an update by Friday afternoon. She asked me what time I would like for her to call me. I said 1:30 and she replied she would call me at that time. She nor anyone else at the dealership called me. In other words, Meagan LIED TO ME! It is completely unprofessional that no one from the dealership called me to give me any kind of update on the status of the vehicle. I arranged my day so that I could talk to her at that time. This is not the first time I have had communication issues with this service department. I gave them the benefit of a doubt until now. This time the dealership has gone above and beyond in providing exceptionally poor customer service. More

Service department damaged my vehicle (I now have to use a screwdriver to get it in gear), and have been trying for weeks to go through the proper channels in a respectful and professional way to get it fix a screwdriver to get it in gear), and have been trying for weeks to go through the proper channels in a respectful and professional way to get it fixed quickly. New GM Ron Nesbitt (who I was told would call me personally) pushed me off to the service manager, Mr. Reho, who told me he had no idea why we was calling me. I explained the situation, asked for a resolution of returning the vehicle to the original state it was in when I brought it in, and though he first tried to encourage me to purchase/trade-in my vehicle, he did finally relent and had a service advisor schedule an appointment for me. In nine days. No sense of urgency - no commitment to customer satisfaction - and now he and Mr. Nesbitt are ignoring my email asking for assistance. All I'm asking for is the repair to be made and a loaner vehicle while it's in the shop. Do not recommend this service department - and if ignoring customers is Mr. Nesbitt's management style, I'd think twice about purchasing a new or used vehicle from them as well. More

Outstanding sales department (Brion) but service department is terrible. Have a new 2023 Santa Fe Hybrid which we love. However, it has a strange noise at speed. Called for warranty service to make department is terrible. Have a new 2023 Santa Fe Hybrid which we love. However, it has a strange noise at speed. Called for warranty service to make sure it was safe to drive on out of state vacation in 6 days. 1st got computer which said I could "drop off" at 2:30 the day before I was leaving. 2nd fought my way through the maze and finally got the service department. "Service manager is gone but I'll have him call you when he gets in tomorrow" 3rd of course, no call. Got hold of the salesman Brion (excellent!) and he had the service manager Shermon call me. 4th told by Sherman (despite my need for a safety check at a minimum) "I could bring it in but couldn't say it would be done by the time we needed to leave"!! 5th have to find a place elsewhere to check. More

Since I’ve purchased my car from here I’ve only serviced my car here. The staff is phenomenal my car here. The staff is phenomenal More

Service on my Santa Fe was thorough and efficient largely due to the due diligence of Megan (service advisor). She kept me informed on a consistent basics as to what, why and how work was progressing. Kudos due to the due diligence of Megan (service advisor). She kept me informed on a consistent basics as to what, why and how work was progressing. Kudos to her and the rest of the staff. More