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Hyundai of Orange Park - Service Center

Jacksonville, FL

3.1
346 Reviews

346 Reviews of Hyundai of Orange Park - Service Center

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July 12, 2024

We found the service and staff to be above and beyond. We aren't local. We were traveling from Sarasota, Fl to Virginia. Going down the highway all of the sudden, the car slowed down and the check engine More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sherman Cooper
Jul 12, 2024 -

Hyundai of Orange Park responded

David, It's great to hear that Sherman was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Hyundai of Orange Park!

June 13, 2024

Service department does not care about the customer. I asked 4 days ago for the service department to email a copy of the invoice for an Anti Theft update. I talked to several people in a Chat as well a More

by Suzuki
Service Communication
Recommend Dealer
No
Employees Worked With
Camilo L , Live Agent
Jun 14, 2024 -

Hyundai of Orange Park responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 02, 2024

Service was OK when I first bought the car. Slow but they got it done, it's a very small service department. It definitely has not improved since then, tho. I had the car dropped off after hour More

by violetgerald
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Agent
May 06, 2024 -

Hyundai of Orange Park responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

March 11, 2024

Very bad service department. They never answer left message with for call back 6 days ago tried calling today was put on hold for 20 mins finally gave up checked on app to sch More

by dp6395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't rate anyone unless you can talk to them
Mar 15, 2024 -

Hyundai of Orange Park responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Mar 16, 2024 -

dp6395 responded

Send me your contact info and I’ll gladly get back to you

October 13, 2023

About two weeks prior to October 9, 2023, I made an appointment to bring in my daughter's 2012 Hyundai Accent due to a check engine light and to get an estimate for the repair of a broken outside right More

by Pongo
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Jimenez
Oct 16, 2023 -

Hyundai of Orange Park responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 12, 2023

Service department damaged my vehicle (I now have to use a screwdriver to get it in gear), and have been trying for weeks to go through the proper channels in a respectful and professional way to get it fix More

by Bonnie Upright
Recommend Dealer
No
Employees Worked With
Giovanni Reho, Ron Nesbitt
Oct 15, 2023 -

Hyundai of Orange Park responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

July 07, 2023

Outstanding sales department (Brion) but service department is terrible. Have a new 2023 Santa Fe Hybrid which we love. However, it has a strange noise at speed. Called for warranty service to make More

by bill.
Service Communication
Recommend Dealer
No
Employees Worked With
Brion
Jul 13, 2023 -

Hyundai of Orange Park responded

Thank you for taking the time to leave us your feedback. We strive for excellent customer experience with each and every visit. Please reach out so we can better address your concerns and let us know how we can improve your experience in the future. Each of these reviews is taken closely into consideration.

February 19, 2023

Since I’ve purchased my car from here I’ve only serviced my car here. The staff is phenomenal More

by Hyundai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Mar 28, 2023 -

Hyundai of Orange Park responded

We strive for excellence in service and are happy to know that we exceeded your expectations.

February 06, 2023

Service on my Santa Fe was thorough and efficient largely due to the due diligence of Megan (service advisor). She kept me informed on a consistent basics as to what, why and how work was progressing. Kudos More

by Werapair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Mar 28, 2023 -

Hyundai of Orange Park responded

Megan and the rest of our staff appreciate your kind words! Hope to see you again soon.

January 26, 2023

Cost is way too much! $500 for a new battery no way! Down the street it was $300 cheaper. More

by NicoleTaran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hattie Bramlitt
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