Hyundai of Orange Park - Service Center

Friendly and accommodating. Just be careful. They discount one thing and then overcharge for something else. The service writers are all nice and knowledgeable but Hanania finds Just be careful. They discount one thing and then overcharge for something else. The service writers are all nice and knowledgeable but Hanania finds a way to throw in shop fees or expensive labor to overcome his discount coupons. More

Absolutely NO service after the sale! Purchased my car new here, 2 years ago, and have done all my service here. Each time gets worse, and today was the last straw for me. Had an appointme Purchased my car new here, 2 years ago, and have done all my service here. Each time gets worse, and today was the last straw for me. Had an appointment. Walked in and stood there for almost 4 minutes, while "busy" employees acted like they didn't see me or anyone else. All it takes is a simple nod of the head, or some sort of acknowledgment, which no one ever gives here (not the first time). Service advisor finally available and never once looked me in the eye. Waited almost 3 hours, got car back and locking/unlocking issue not fixed (actually worse now), vehicle not washed, or vacuumed (as it is part of the service), and no oil change reminder sticker. I'm now questioning if, indeed, they even changed my oil, and will actually be taking it somewhere else to confirm if it was done or not. While they DID zip tie my underbody cover back into place like I asked (which they broke on a previous service visit) they actually left the zip ties simply hanging down, so much that they are dragging the ground under my car. Cashier didn't even mutter a word, except a gruff "sign here", and practically flipped my receipt at me when she was done running my card. My receipt says I declined several reairs, but nothing else was ever mentioned or offered. Never feel welcome here. Never feel good about having spent my money here for service each and every time I go. Will never go back. Definitely avoid if you want to experience any level of courtesy, and be able to trust that work has actually even been done. There are just toooooo many other places to spend money to settle, and deal with sub-par experiences and unprofessional employees like this place has to offer. More

Brake Light replacement I just moved to the area, found out they had an early morning appointment. Everyone was so friendly, I was helped by Megan Jimenez. I was in and out i I just moved to the area, found out they had an early morning appointment. Everyone was so friendly, I was helped by Megan Jimenez. I was in and out in about an hour. Lounge was awesome, I am going to come back for all my future Hyundai service needs. More

Horrible experience I brought my car in for service and reoccuring issue and was not at all pleased with the service, nor the horrible job they did washing the vehicle as I brought my car in for service and reoccuring issue and was not at all pleased with the service, nor the horrible job they did washing the vehicle as they leftvhand prints all over the vehicle, did not vaccum it out and also left a large amount of grease/oil on my driver right fender, when i spoke to Zack the service person all he said in a sarcastic voice was "oh I'm so sorry" no attempted to resolve the issue, for this ion a scale of 1-10 , i rate the experince as a...2...THUMBS DOWN to Hyndai of Orange Park service dept!!! More

Great customer service! Mitch the General Manager took care of both issues immediately. Best customer service ever! Thanks Mitch! Everything came out perfect as we knew fr Mitch the General Manager took care of both issues immediately. Best customer service ever! Thanks Mitch! Everything came out perfect as we knew from referrals it would! More

Car vandalized in their care On Friday the 21st Of June 2019 I took my car to the Hyundai of Orange Park to have some work done ($2,000 for the ac and other odds and ends). While On Friday the 21st Of June 2019 I took my car to the Hyundai of Orange Park to have some work done ($2,000 for the ac and other odds and ends). While my car was in their care overnight on early Sunday morning/late Saturday night the car was vandalized two windows smashed in (passenger front and back) and a few assorted objects stolen (Four cars where struck total). I was called about noon on Sunday and the police met me there to do a report and finger printing. The vandalism happened while the car was in there care and control having work done non-cosmetic, the dealership claims they have security and cameras. When I inquired what would be done next, the manager of the service area stated that he and his company were not liable and would not repair the damage. The manager actually stated, “Just like at AMC theater isn’t responsible if your car is broken into there.” He then proceeded to recommend that I file an insurance claim which I have. I will never buy a car from Hyundai. But Megan was very nice and helpful More

Too long a wait for a simple oil change Even though I had an appointment and arrived a bit early, as in the previous accession, it took them 1 hr and 40 min to change the oil in my car. It w Even though I had an appointment and arrived a bit early, as in the previous accession, it took them 1 hr and 40 min to change the oil in my car. It was not even moved from the place I parked when I arrived, I had to mention to the service Manager in order to have the car at least moved into the shop aret More

Above and beyond Had a warranty item addressed today. Handled extremely well and very timely. Also had to do an emergency video conference. Megan and sales department Had a warranty item addressed today. Handled extremely well and very timely. Also had to do an emergency video conference. Megan and sales department accommodated me with an empty office and great WiFi to conference with. More

Recall on ECM Great local dealership and fantastic customer service!! People very professional and super friendly!! Nice perk they wash your car free after service. Great local dealership and fantastic customer service!! People very professional and super friendly!! Nice perk they wash your car free after service. I Would recommend this dealership to anyone! When it comes to buying my next Hyundai I will definitely go back to Hyundai of OP. More

Work service done efficiently ! They work so efficiently and thoroughly. It was done well and very fast. Communications telling you it was ready were fast and service is excellent. They work so efficiently and thoroughly. It was done well and very fast. Communications telling you it was ready were fast and service is excellent. Very thankful with all personnel and especially with Zach Wombolt, he is very kind with us every time we bring our vehicle. Congratulations team, you are doing a fantastic job with all customers!!! More