Hyundai of Orange Park - Service Center

Best Service Advisor Hattie is the best! Love her personal service. She always takes good care of me when I come in for service and makes me feel comfortable. Hattie is the best! Love her personal service. She always takes good care of me when I come in for service and makes me feel comfortable. More

Halfway detail job lacks attention to detail Take my vehicle in every 6 months for interior and exterior protection. Many times I have to send the car back for something they overlooked. Just Take my vehicle in every 6 months for interior and exterior protection. Many times I have to send the car back for something they overlooked. Just in this last experience alone they failed to wipe down the dash to left of steering wheel and in front of instrument panel behind the wheel. Also there was a white cream visible on the rear seat backs where they didn’t wipe it In thoroughly and all 4 floorboards still had lots of visible remains that they were not vacuumed well. Also the windshield inside had not been wiped which they usually do to remove haze. Had I not needed to get to my next appointment I would have sent it back to finish the job correctly as I typically have to do. If it weren’t for the “we owe” on the every 6 month protection I wouldn’t waste the drive from Callahan to Orange Park for a job I can do better myself. More

Great I got my oil changed and they did good!! My brakes were $500 and I can get them elsewhere for $200. Have a good day I got my oil changed and they did good!! My brakes were $500 and I can get them elsewhere for $200. Have a good day More

Vehicle service Great service of my Santa Fe as usual. Megan was professional, courteous and prompt. I feel reassured that my vehicle received quality and needed work Great service of my Santa Fe as usual. Megan was professional, courteous and prompt. I feel reassured that my vehicle received quality and needed work. More

Awesome Customer Service Hattie Bramiltt is very professional and knowledgeable. She provides awesome customer service in the service department every time I come in for the Hattie Bramiltt is very professional and knowledgeable. She provides awesome customer service in the service department every time I come in for the past 9 years More

Service dept The fast friendly service team is the best. Hattie checked me in and made the whole process smooth and stress free. Will definitely be back The fast friendly service team is the best. Hattie checked me in and made the whole process smooth and stress free. Will definitely be back More

Windows tinted My windows had to be retinted at the dealership, due to the last service tech not doing the tinting correctly. The problem was take care of by John in My windows had to be retinted at the dealership, due to the last service tech not doing the tinting correctly. The problem was take care of by John in the service department. More

Overcharged and car still not repaired Was told new part on car was causing problem, $900 to replace. Repair authorized however car was not fixed. Now they say it's the fuel pump, another $ Was told new part on car was causing problem, $900 to replace. Repair authorized however car was not fixed. Now they say it's the fuel pump, another $600, yet not sure if that will fixed the problem. We are paying for them to guess, no resolution. When asked for our original new part back, was told they don't have it anymore. Car is a lemon! Out of $900, car stiill not fixed, yet car payment is due! Poor customer service. More

Oil change of Genesis Great service and great people. Was told up to 2 hours for the service to be done but was amazed at the quick turnaround of about one hour. Would rec Great service and great people. Was told up to 2 hours for the service to be done but was amazed at the quick turnaround of about one hour. Would recommend them to anyone. More

Warranttee repair Usually I have no problems with service but today my daughter took in her Tucson to have it checked for one of the door sensors not working. I had don Usually I have no problems with service but today my daughter took in her Tucson to have it checked for one of the door sensors not working. I had done an appointment for her so it was scheduled but after 56 minutes of the vehicle being there it still was not looked at by a mechanic. My daughter had another appointment (there was a three hr window)which after not getting any info on the vehicle spoke to the service rep which at that time informed her the vehicle still was not looked at. So now another appointment has to be made which for most of us is an inconvenience especially with a 45 minute one way trip to the dealer needing to be spent. More