Hyundai of Palatine

I had the worst experience at Hyundai of Palatine service department today. Dana was the Service Advisor and Chris was dealing with me. I reached right on time when my appointment was scheduled. Chris told m department today. Dana was the Service Advisor and Chris was dealing with me. I reached right on time when my appointment was scheduled. Chris told me it will take about an hour. I went back to Chris after one hour to check on the status and he told me to wait as he is closing paperwork, after waiting for another 30 minutes I went back again as nothing happened, this time I asked Dana and she said we lost the paperwork so it’s going to take more time and she went out of f the room then I went up to Chris asking what is going on, he said they couldn’t do anything because their equipment is not working. I said why was I not informed, he said “things happen”. I got frustrated and asked them to return my car. They have no respect for their customers time. I told them I will post this review and see if anyone cares to contact me back as I ended up not getting any work on my car today. More

Dana always goes above and beyond. Great service by everyone on the team. I have been very happy overall Great service by everyone on the team. I have been very happy overall More

Sam in Service is great. Overall great experience and received a lot of help with a very complex issue. Overall great experience and received a lot of help with a very complex issue. More

Outstanding Service Sami is Great to work with Palatine Hyundai is the Best long time Customer Hyundai is the Best long time Customer More

EV in for tire rotation & vehicle check at 9,500 miles. Waited 1.5 hours for service. Advisor was friendly. Free wash. Only one star above average. Waited 1.5 hours for service. Advisor was friendly. Free wash. Only one star above average. More

Recent service experience was mediocre. The time my car was in service went past the estimate. My text to the service advisor asking for an update was never returned. Finally, after the ser The time my car was in service went past the estimate. My text to the service advisor asking for an update was never returned. Finally, after the service was completed, service advisor shortchanged me on the coupon I had presented when I saw the final bill. They had to re-do all the paperwork while I waited. No apology. I've only used this dealership for service, as I've never found them able to be price competitive with other dealers. Up to now, I was happy with the service dept. But yesterday was a big step back. More

The service department is typically very efficient but this time they were running way behind. this time they were running way behind. More

Sam kept me informed through the whole process. The time promised was very close to the time I got my car back. The time promised was very close to the time I got my car back. More

Very helpful staff. Dana was clear, efficient, and really good at her job. The service department did a great job. Dana was clear, efficient, and really good at her job. The service department did a great job. More

After having a terrible experience with my selling dealer I was referred to Hyundai of Palatine and now I know why. I was instantly greeted with a smile and welcoming presence. Sam was fantastic, got me chec I was referred to Hyundai of Palatine and now I know why. I was instantly greeted with a smile and welcoming presence. Sam was fantastic, got me checked in, explained the process and eta, and directed me to the lobby and advised of the amenities. Before I could even sit down, I had a text providing contact information and stated I could reach out with any questions. As I waited I observed the staff from various departments walking around and interacting with one another. All employees had smiles on their faces, got along with each other, and were interacting with customers. This is how you run a dealership! Thank you for providing excellent service. More