Hyundai of Trenton - Service Center

took my car to hyundai over my key was not working. . george the shop former sent a clip to my iphone of him taking my key apart and pointing to teh part of the circuit board that shorted out..... he sa . george the shop former sent a clip to my iphone of him taking my key apart and pointing to teh part of the circuit board that shorted out..... he said water damage NOT warranty.... not happy to fork over 400 clams for the key but the explaination was CLEAR and transpirant.... not alotof mechanic shops have a george these days im coming back for more work.... i want only him working on my truck More

I brought in my new Hyundai because I kept hearing this weird noise and started spiraling thinking something was wrong 😅 George was super sweet and took the time to actually go on a test drive with me so weird noise and started spiraling thinking something was wrong 😅 George was super sweet and took the time to actually go on a test drive with me so I could point it out. He listened (to me and my car lol) and explained what it was and it ended up being nothing serious at all. He never made me feel dumb or dramatic, just really patient and honest. Cool dude too. Seriously appreciated how chill and respectful he was. If you’re nervous about something with your car, definitely ask for George! 🙌🏼💖 More

the shop boss george was kind enough to take time out of his busy day to pair my phone to my radio in my new to me sonata. i told you i would leave a good review so here it is, thank you his busy day to pair my phone to my radio in my new to me sonata. i told you i would leave a good review so here it is, thank you More

December 5,2024 8am I brought my 2017 Hyundai Elantra in for service because front doors Would not open it would take 3 or 4 pulls before in opened. I was met with a service technician or manager names JO for service because front doors Would not open it would take 3 or 4 pulls before in opened. I was met with a service technician or manager names JOHN He was incredibly helpful I want to thank him for his professional and friendly service.. Thank you JOHN More

They do not have enough properly trained and qualified service technicians. I booked an appointment for standard service - oil change/tire rotation a few days in advance. Two days before the appointment service technicians. I booked an appointment for standard service - oil change/tire rotation a few days in advance. Two days before the appointment I ran over a dead animal, and a lot of water (I'm reasonably sure) began dripping underneath the car. I called that day to see if I could bring the car for them to take a quick look underneath to see if a hose or something just got knocked loose. If it was a bigger problem I'd leave the car. Answer - they don't take same day appointments. I said, OK, I have a service appointment on Friday I'll drive my other car, can someone look at this car, a 2018 Sonata Limited, on Friday. They said yes...so, I went to drop the car off on Friday morning and the service advisor said that I would need to make a separate diagnostic appointment. I asked, you can't check to see if there is a loose hose or to see the source of a leak underneath the car? He said no, I would have to make a separate diagnostic appointment. But they would do a standard check of the car when they changed the oil and rotated the tires. I also had the volume-up button on the steering wheel stop working. I asked if they could give me an estimate to fix it or the cost of the part for me to do it myself, if it's not under warranty. First, this is not something that should fail on a 5-year-old car, but apparently is a common problem for 2018 Sonatas. They said, no, I would have to make a separate appointment. I asked the advisor why the person who took my call before did not tell me that? That person said that someone could look at it when I brought my car in for service. The advisor simply stated they needed a diagnostic technician and couldn't do it; I'd need to make a separate diagnostic appointment. He didn't offer to help me find an appointment, to see what's available, to see what he could do. In fact, he didn't act like he wanted to help me solve my issues at all. I left and made an appointment elsewhere...ZERO issues, incredibly helpful, squeezing me in on a Saturday. If Hyundai of Trenton does not have technicians that are trained enough to find the source of a possible water leak underneath my car, then I don't trust them to change the oil, rotate the tires, or diagnose my brakes when the tires are off either. Maybe the source of the water was as simple as the clogged AC drain that maybe got unclogged. Maybe it'll turn out to be something more serious. Nevertheless, I will never bring my cars there for service again. In addition, we have two open leased vehicles. The lack of quality local service is going to seriously influence our decision whether or not to purchase these cars at the end of the lease. Are you seeing this sales department? This dealership needs to seriously take a look at how they operate and function. Everyone needs to be on the same page, so customers are clearly and properly informed. Our time is important and we do not appreciate having it wasted. When it was Davis Hyundai our experience was somewhat better. It is unfortunate that the situation at this dealership since becoming Hyundai of Trenton has devolved to where it is currently. More