INFINITI OF THOUSAND OAKS - Service Center

Worst customer service. I own an M45 I bought when living in Dallas, TX. Sewell Infiniti in Dallas knows how to take care of customers, however, NOT SO at Infiniti of Thousand Oaks. I bought high performance in Dallas, TX. Sewell Infiniti in Dallas knows how to take care of customers, however, NOT SO at Infiniti of Thousand Oaks. I bought high performance tires sold by Infiniti and I take the car only to Infiniti to be worked on and a tire developed a bubble middle of the tire wall. They tried to say it was possibly from a curb yet the tire has no marks or rubs and upon taking the car to Chatsworth Tire for a second opinion, they informed me it was a defective tire and developed under the pressure of the tire in a weak spot from manufacturing. The manager of the Thousand Oaks service department would not come out to discuss in person. They said I should call the tire manufacturer and discuss replacing it. They try to put the responsibility for their faulty product on the customer when they are at a loss. But when your car is the type that doesn't need an oil change for every 5000- 7500 miles, they have their people call and recommend changing your oil every 3000 miles. If you tell them you are on a no call list, they continue to call and try and sell service you don't need. I would NOT recommend this dealership and will not purchase another Infiniti because of my experience dealing with Inifiniti of Thousand Oaks. If I could give 0 Stars I would. The worst type of customer service. Purchase and get Service somewhere else!!!! More

Julio is great to work with. He is always very friendly and looking out for my best interest when it comes to parts and service. I feel I can trust the recommendations he provides and the work is always t and looking out for my best interest when it comes to parts and service. I feel I can trust the recommendations he provides and the work is always top notch. Val at the service desk is great to work with also. She is very helpful and friendly. More