INFINITI Of Huntsville

Horrible service. I will never buy another Infiniti. Requires a month notice for oil change. Charges for warranty work. No phone calls returned as promised. The service department is a joke. Not happy w Requires a month notice for oil change. Charges for warranty work. No phone calls returned as promised. The service department is a joke. Not happy with my purchase. More

Service This dealership is full of lies. They don't care. Don't be fooled. They told me that the only way I can get heat inside my vehicle is to run the he This dealership is full of lies. They don't care. Don't be fooled. They told me that the only way I can get heat inside my vehicle is to run the heat on 85 or 90 degrees. Who does that More

Outstanding customer experience - Smith Infiniti Steve and the Smith Infiniti team. I just wanted to thank you for your outstanding service and professionalism. When we brought in our JX35 in for Steve and the Smith Infiniti team. I just wanted to thank you for your outstanding service and professionalism. When we brought in our JX35 in for standard maintenance, along with a random sound coming from the engine bay, you had your lead mechanics ready to hear this intermittent problem. Not only did you take the time to truly identify the problem (bad AC compressor), but you provided me with updates and progress as this was a rather uncommon issue. It’s rare today to find an automotive team that does an outstanding technical job, but also treats a customer which such prompt and courteous service. I just wanted to take the time to personally thank you, Danny, and the Infiniti team for your outstanding customer care. -Kent More

See atatached - Great experience Justine, I wanted to take this opportunity to express my appreciation to Mr. Justine Parker, Smith Infiniti of Huntsville, Sales Team. On Saturday Justine, I wanted to take this opportunity to express my appreciation to Mr. Justine Parker, Smith Infiniti of Huntsville, Sales Team. On Saturday August 8, 2015, Justine assisted me in the purchase of a new QX60. During the process I voiced the difficulty in changing the sequence and synchronization of my garage door opener feature of the car to my garage opener. Justine picked up immediately on that and told us not to worry, he would take care of changing that code. Sure enough to his word he personally came out to my residence the very next business day and synchronized my garage door opener to the QX60 garage door opener feature. I am impressed to day the least. He was professional, personable and customer focused! This is truly going above and beyond the call of duty and one of several reasons (Service Department also) the Byrum's are repeat customers of Smith Infiniti of Huntsville. From the time we test drove the QX60 until we signed the purchase agreement was a comfortable, informative and virtually painless process!! A sales staff that does what they say they will do (after the sale) coupled with a world class Service Department, head up by a top notch Service Director, Mr. Steve Owens, is a formula for success. In closing, just want to say kudos to your highly professional and friendly sales and service team!! Thanks again. Gary A. Byrum Director of Operations Defense Acquisition University Office: (256) 922-8736 Cell: (256) 426-0342 Fax: (256) 922-2047 Gary.Byrum@DAU.Mil More

Anderhale I purchased my 2013 FX37. for $4000 under blue book. They gave me what i asked for my trade in. Truly the best car buying experience i have ever had. I purchased my 2013 FX37. for $4000 under blue book. They gave me what i asked for my trade in. Truly the best car buying experience i have ever had. I drove 200 mile to pick up the car and it was well worth it. More

People you can deal with. Right here!! This is my second Infiniti I purchased From this dealership. about 2 weeks ago. Rob Lenoir and the Sales Manager Jack were trustworthy. Rob, was well This is my second Infiniti I purchased From this dealership. about 2 weeks ago. Rob Lenoir and the Sales Manager Jack were trustworthy. Rob, was well versed with the operations of the Q50s Hybrid. He did not leave me hanging after the sale but answered my concerns. The main reason why I PURCHASED from this dealership was the service department. They had gone out of their way to assist me on my previous purchase of a M35 and a Q45. Steve Owens, the Service Manager and Miss Jennifer the service advisor needed to be commended. That Q45 was bought from a previous Huntsville Infiniti dealership which I regretted. Another thing is the address shown on this review is incorrect. DEALERATER, Please correct this. That location is incorrect. SHOP HERE for your INFINITI. More

I bought a used car from across the country . . . We had been looking for a car for my wife's 60th birthday, but it had to be a surprise. We finally found the exact car she wanted, all the way down t We had been looking for a car for my wife's 60th birthday, but it had to be a surprise. We finally found the exact car she wanted, all the way down to features, color, and price (cash only) - but there was nothing available anywhere near us. So, I found the car all the way across the country (we live in California) and contacted Rob Lenoir at Smith Infiiti. Wow did he make it easy! I mailed a check, he mailed paperwork, I mailed the paperwork back, then arranged for an auto transport company and it arrived last night. My wife loves it! Thanks again Rob! More

I purchased my third Infiniti and was amazed at how easy Elizabeth Smith made the experience! She was very knowledgeable, courteous, and congenial...and she helped me pick the right vehicle for my needs. Elizabeth Smith made the experience! She was very knowledgeable, courteous, and congenial...and she helped me pick the right vehicle for my needs. She has excellent communication skills, a positive attitude, and her follow up is remarkable! She made the whole process a pleasure! Management at Infiniti of Huntsville is to be commended for offering outstanding sales and service. The dealership itself is so clean, organized, and beautiful! Every single time I visit, I am greeted by a friendly staff that makes it a point to know my name and anticipate my needs. Many thanks, Elizabeth and Infiniti of Huntsville! You're the Best!! More

Elizabeth Smith is a top notch customer service professional. She provides us with the most courteous support and ensures that our transportation requirements are met while our car is serviced. She professional. She provides us with the most courteous support and ensures that our transportation requirements are met while our car is serviced. She ensures that all of our questions are answered, our timeline is met and that we are 100% satisfied. This is consistent with every service that she schedules for us. More

Once I visited the website and submitted my information, I received exactly what I asked for in a timely manner. She answered all of my questions and helped me set up an appointment. I went to the dealershi I received exactly what I asked for in a timely manner. She answered all of my questions and helped me set up an appointment. I went to the dealership to look at the vehicle I wanted and loved it. I was greeted very professionally by the salesman and he introduced me to the internet manager, whom I had been speaking with. Everyone was very nice and professional. More